Groove Subaru

Charges more than other dealerships. Service since Rachel left went from exceptional to average. Too many mistakes over the last few years: kept my wheel lock key for my wheels, then tri Service since Rachel left went from exceptional to average. Too many mistakes over the last few years: kept my wheel lock key for my wheels, then tried to charge me for a new one, forgot to put one of my lug nuts on my tire then tried to charge me for a whole new set, last representative made me wait over 3 hours and never replied to text of wheel lock location and tech attempted to remove lug nuts without lock and broke one of them, alignment made my car worse than when I originally brought it in, didn't put windshield fluid in after marking he did the 25 point inspection, attempted to charge for services that weren't completed, mirror was damaged when left in your lot, no discounts anymore.... I've been a loyal customer for 7.5 years and am very disappointed with service lately. Sophia was awesome! More

Much better service appointment availability than other dealerships. I was greeted after pulling up and didn't wait long before I was helped. The service was really quick and the waiting room was perfect f dealerships. I was greeted after pulling up and didn't wait long before I was helped. The service was really quick and the waiting room was perfect for working while waiting. More

Very professional. Very prompt and accommodating. Joshua was very polite and kept me informed Addressed my concerns promptly and satisfactory. Very prompt and accommodating. Joshua was very polite and kept me informed Addressed my concerns promptly and satisfactory. More

Service quick and professional Erin was friendly and courteous Really!? Service was great I give up courteous Really!? Service was great I give up More

This dealership is always pushy about selling me on extended service plans even sending me emails and paper mail. They charge just as much as Toyota or Honda for their services but have a VERY low grad extended service plans even sending me emails and paper mail. They charge just as much as Toyota or Honda for their services but have a VERY low grade waiting area, especially compared to the other two car dealerships mentioned. Not very transparent pricing. Never going here again if I don't have to More

They provided the service needed and the process to schedule the appointment was quickly done schedule the appointment was quickly done More

Brett always gives us the best service Very fast and prompt service and listens to our car issues prompt service and listens to our car issues More

Prompt checkup and service and good customer relations . Beau clearly explained something that I didn’t understand. Beau clearly explained something that I didn’t understand. More

Ron Baca and his Daughter Tiannah have consistently provided me with exceptional service for 4 years and 1 year respectively. They are detail-oriented, keep their promises, and consistently exceed expe provided me with exceptional service for 4 years and 1 year respectively. They are detail-oriented, keep their promises, and consistently exceed expectations. In fact, they are the only reason we continue to service both my Forester and my daughter's Crosstreck at Groove. I never thought I would be bringing our cars back to a dealer for service after purchase. More

Good communication and fast service. They were transparent about costs even though I had a lot of work being done. They were transparent about costs even though I had a lot of work being done. More