
Groove Subaru
Englewood, CO
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The communication from the dealership has been exceptionally poor regarding when my vehicle will be delivered. I've been told several times that I'd be contacted by both Sergio and Scott which h exceptionally poor regarding when my vehicle will be delivered. I've been told several times that I'd be contacted by both Sergio and Scott which hasn't been the case. I've had to call, email and text numerous times to find out why my vehicle still isn't ready for pick up a week after I purchased it. Promises, promises and more promises and still nothing! More
Charged more to do work promised over the phone than quoted. Work discussed over phone was not listed in the quote. Then they raised the price when I asked why it wasn’t in the paperwork. Also asked quoted. Work discussed over phone was not listed in the quote. Then they raised the price when I asked why it wasn’t in the paperwork. Also asked about previous body work repair that had come apart, three times, never got an answer. Car came back with bird crap all over it More
Great experience leasing a new car. The dealership was clean and everyone was professional! Highly recommend! The dealership was clean and everyone was professional! Highly recommend! More
I was pleased with the service but my name is Joan not JOn. Even after correcting the service rep you addressed this email to JON not Joan. I asked for a car wash; front end and windshield good, sides sle JOn. Even after correcting the service rep you addressed this email to JON not Joan. I asked for a car wash; front end and windshield good, sides sleep and rear not done at all. Cabin air filter changed, air conditioner works much better, thanks! More
They called me to schedule the service appointment for my Forester. Staff is knowledgeable, friendly and ready to answer any questions. Always great service! Forester. Staff is knowledgeable, friendly and ready to answer any questions. Always great service! More
I absolutely love the staff at Groove Subaru! Everyone is so friendly and helpful. I will definitely recommend them to all my friends! Everyone is so friendly and helpful. I will definitely recommend them to all my friends! More