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Groove Subaru
Englewood, CO
7,487 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 19, 2023
I experienced a very personalized, patient and consultative selling process from Tina Barber. She demonstrated and let me test drive a few models, discussed the broad range of Subaru Outback mod consultative selling process from Tina Barber. She demonstrated and let me test drive a few models, discussed the broad range of Subaru Outback models, presented, discussed, differentiated and positioned the various features and functions very well. She showed me how stock that Groove Subaru had in their lot. She sold me on the driving experience benefits of the Subaru Outback Touring and Limited models. In short, it was a great buying experience. Finally, when it came down to the key decision factor for me, price, and core products features, like the navigation electronics and the smart key features, she was patience. We worked through the pricing on two models and found the model that fit my budget best. Both Tina and the Dealership Business Manager, Grace, also did an excellent job selling, positioning and differentiating the various services packages that would fit my needs the best within my price range and budget. AND Tina showed me the Service Center and introduced me to a few service staff members. I closed a deal and walked away not just a satisfied customer, but really a delighted customer. I'd easily refer any friend or family member to Groove Subaru because of this buying experience. More
by kmurray330
Employees Worked With
Grace Cahoj, Tina Hoffman
July 19, 2023
My wife and I had a great experience at Groove Subaru. Tina was very nice, she was helpful, and thorough in explaining all the features. Everything went smooth and fast We love our Ascent. Thank you Tin Tina was very nice, she was helpful, and thorough in explaining all the features. Everything went smooth and fast We love our Ascent. Thank you Tina, Grace and Scott. You all made it happen. Mazin and Myra Albayati More
by albayati5
Employees Worked With
Grace Cahoj, Tina Hoffman, Scott Nelson
July 18, 2023
The inspection on my car was rushed and in turn caused me to find out I had multiple issues with the car a week later at another shop when I had a flat tire and they did an inspection to find out I had multiple issues with the car a week later at another shop when I had a flat tire and they did an inspection More
by colorado23443
Verified CustomerEmployees Worked With
Na
July 18, 2023
Always friendly staff! Great service! However had to reschedule after already showing up at 8am due to not having the correct staff for the service. Would have been nice to Great service! However had to reschedule after already showing up at 8am due to not having the correct staff for the service. Would have been nice to have gotten a call instead of driving 30 mins to get there. Otherwise it was great! More
by JLAFFINAVILES
Employees Worked With
Brian Olson
July 17, 2023
This is the email I sent to service director Brian Olson. Did not eve bother to respond.... I am writing to express my utter disappointment and frustration regarding the abysmal experience I recently had Did not eve bother to respond.... I am writing to express my utter disappointment and frustration regarding the abysmal experience I recently had at your location. I made the trip with the expectation that an express oil change would only take a couple of hours, but what I encountered was far from efficient or satisfactory. To begin with, the receptionist, whom I regretfully cannot recall her name, was astonishingly unfriendly and displayed a complete lack of professionalism. Her disinterested demeanor and apathetic attitude were immediately apparent, making me question whether I had made a grave mistake in choosing your establishment for my automotive needs. To make matters worse, prior to my visit, I called to inquire about the number of oil changes remaining on my purchased oil change packages. Instead of receiving a prompt and helpful response, I was informed that I would need to wait for a call back. How can a supposedly reputable service provider fail to answer such a basic question over the phone? It only added to the growing frustration and inconvenience I was already experiencing. Regrettably, my visit to your establishment turned out to be the worst automotive service encounter I have ever had. The lack of professionalism, unfriendliness, and the inability to answer a simple question have left me deeply dissatisfied as a customer. It is disheartening to witness such a blatant disregard for customer service and basic courtesy. I must emphasize that the purpose of an express oil change service is to provide convenience and efficiency to customers, allowing them to get on with their day in a timely manner. However, this was far from my experience at your location. The entire episode has not only wasted my time but also tarnished my perception of your company. As a dissatisfied customer, I strongly urge you to address the issues I have raised and take immediate steps to rectify them. It is imperative that you train your employees in customer service etiquette and ensure that they understand the significance of professionalism and friendliness in building and maintaining customer relationships. Furthermore, I request a clear explanation regarding the handling of my inquiry about my remaining oil change packages. Such inquiries should be answered promptly and accurately, without forcing the customer to endure unnecessary delays and inconveniences. I sincerely hope that you will take my feedback seriously and make the necessary improvements to prevent other customers from experiencing the same level of dissatisfaction that I have endured. As a customer, I deserve better treatment and service than what I encountered during my visit. Please be aware that my trust in your company has been severely shaken, and I am hesitant to avail of your services in the future. Restoring my faith in your establishment will require significant effort and corrective action on your part. I trust that you will address my concerns promptly and effectively. I eagerly await your response, hoping for a resolution to this deeply disappointing experience. More
by mrjcarter
Employees Worked With
Brian Olson
July 15, 2023
Service scheduling and process was efficient. I went for an oil change and tire rotation on our 2017 Outback. The service tech did an overall check of the car and didn't find anything else needed I went for an oil change and tire rotation on our 2017 Outback. The service tech did an overall check of the car and didn't find anything else needed so I just got the oil change and tires rotated. This was a pleasant, no pressure, experience. Thank you. More
by PONDERINC
Employees Worked With
Josh Magyar
July 14, 2023
I arrived a little early but my car was put in a service bay immediately. I was shown to the waiting room and kept apprised of the progress. The service was completed quickly and my service team member was bay immediately. I was shown to the waiting room and kept apprised of the progress. The service was completed quickly and my service team member was friendly, helpful and had me on my way in a timely manner. More
by Patricia
Employees Worked With
Tiannah Baca
