Groove Subaru

Everyone was friendly. I’d have preferred a private quiet space to fill out paperwork. I’d have preferred a private quiet space to fill out paperwork. More

Working with the salesman and sales team was straightforward and low stress with no issues. straightforward and low stress with no issues. More

Really friendly people, great service and comfortable atmosphere. Derek Bowers and Travis Morton were fantastic! atmosphere. Derek Bowers and Travis Morton were fantastic! More

Sophia was great and provided timely updates. The service was completed in one day which was much appreciated for the added brake replacement. The service was completed in one day which was much appreciated for the added brake replacement. More

Arnoldo was awesome, he was great at explaining things and very prompt in terms of service. :) and very prompt in terms of service. :) More

I always appreciate the personal attention and support I receive at Groove Subaru. I have had the pleasure of being supported by Haley in the past and she always goes the extra mile to ensure a high quality receive at Groove Subaru. I have had the pleasure of being supported by Haley in the past and she always goes the extra mile to ensure a high quality service experience! More

Survive guy was awesome hope to have him again next time. Very knowledgeable and kind! Very knowledgeable and kind! More

A week-long series of wrong communications from Groove, while my car was in the shop, starting with their sending me someone else's diagnostics but not realizing it until later, with v little in the way of while my car was in the shop, starting with their sending me someone else's diagnostics but not realizing it until later, with v little in the way of "Oh, sorry." I've been coming here for 20+ years, and it's always been OK, sometimes better, sometimes a little less good, the usual that one would expect. Now, however, the main problem seems to be that their internal system of communication between departments is dodgy and haphazard, so information that is supposed to get to the customer is preceded by a form of broken telephone at their end. Consequently, the customer is told things: late, wrong, not at all. The service dept doesn't seem to have much awareness that every one of their customers is a potential sales customer in the future. At one point, because my service advisor had left early for the day, I tried to call to convey some needed information. Eight attempts later, no exaggeration, ( 2 disconnects, several more with a live person sending me to voicemail though I said I needed to talk to an actual human, and the best - a young man saying he wouldn't walk over to the dept across the pavement to convey msg) I gave up. Maybe permanently. More

Dealership was very responsive in having a vehicle ready for us to test drive and no high pressure tactics. Esteban Martorell was great. No pressure even after I told him that the Forester was one of 4 di for us to test drive and no high pressure tactics. Esteban Martorell was great. No pressure even after I told him that the Forester was one of 4 different vehicles we were going to test drive. He just asked that I inform him if we chose to go elsewhere because he was not going "to bug us". I was at ease with him, not so with some other sales people at other dealerships. When we decided to purchase the Forester the dealership even sent a Lyft driver to pick me up as I had no one to take me to get the vehicle. Great experience and I love the vehicle. More

Logan was great to work with. She was friendly and approachable. The entire buying experience was easy and quick. She was friendly and approachable. The entire buying experience was easy and quick. More