
Groove Subaru
Englewood, CO
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I cannot say enough good things about this dealership. Each time I have taken my Subaru in for service, the staff have been prompt, courteous and very helpful. When I arrived for my 7am service appoint Each time I have taken my Subaru in for service, the staff have been prompt, courteous and very helpful. When I arrived for my 7am service appointment, the doors were opened promptly and Brett quickly and efficiently took down all the information and checked me in. It was then I realized I came ill prepared (no drivers license, car registration, nor car insurance *embarrassed*). A special thank you to Josh at the service center. Josh handled the situation very professionally. I had reserved a loaner car but was unable to take it as I did not have proof of insurance, so Josh called a Lyft driver for me, free of charge! He also gave me a cell number so that I could send him text or calls if I had any questions. I texted him several times during the day and Josh always answered quickly with an answer or solution. Thank you Groove Subaru of Englewood for your excellent customer service! UPDATE: I took car back in for recall service and a fix to sunglass holder. Loaner car rental was quickly checked out/back in by rental dept. Josh again great communications/updates. Both recalls done quickly and Haley made sure sunglass holder fix was cost efficient. A shout out to the managers who run this incredible team! More
Groove takes care of our car quickly and competently, making us feel like valued customers. The waiting area is comfortable, with coffee drinks and snacks, or you can get a rental car to go about your bu making us feel like valued customers. The waiting area is comfortable, with coffee drinks and snacks, or you can get a rental car to go about your business. Paying for an oil change package when we bought our Subaru has turned out to be brilliant. More