Groove Subaru

Poor communication and charges and condition of vehicle were not acceptable. Issue was not resolved and they didn't seem to care about the situation at all. were not acceptable. Issue was not resolved and they didn't seem to care about the situation at all. More

Andrew is extremely helpful and attentive to customers needs! I appreciate his help with getting my jeep back on the road. Thank you Andrew! needs! I appreciate his help with getting my jeep back on the road. Thank you Andrew! More

I went in to get my power steering diagnosed because the power steering light was randomly going off and on and David kept informed all along the process and gave me a diagnosis and fixed the issue along wi power steering light was randomly going off and on and David kept informed all along the process and gave me a diagnosis and fixed the issue along with othe maintenance I needed doin along the way. I got my car back in just 3 days and haven't had a problem with the power steering light coming on randomly since. More

I chose Groove for my car purchase simply because of how attentive Adrian was before I even stepped food on the lot. The experience was very smooth and not once did I feel pressured to make a purchase. Very attentive Adrian was before I even stepped food on the lot. The experience was very smooth and not once did I feel pressured to make a purchase. Very happy with the experience! More

Very unorganized ,unclear who is service adviser. I had to make 3 trip to service department to install two hitch and simple bike rack. I am sorry for owner of this dealership. I had to make 3 trip to service department to install two hitch and simple bike rack. I am sorry for owner of this dealership. More

Andrew and the team and Groove were honest, fair, and over all very professional. I would recommend any of my friends or family to Andrew. over all very professional. I would recommend any of my friends or family to Andrew. More

Stephany in Sales and Grace in Finance, were both great! They were personable and very knowledgeable. They were personable and very knowledgeable. More

Repairs took three times longer than quoted with no explanation of why. I can only assume warranty fixes are lower priority so my repair was bumped for other customers. Even after that time small thing explanation of why. I can only assume warranty fixes are lower priority so my repair was bumped for other customers. Even after that time small things that matter were missed (e.g. car was returned unwashed despite that being called out as complete on the paperwork). This has been consistent with my other experiences at this dealer which is a shame as I’ve purchased multiple cars from them. Likely won’t be coming back other than warranty work where I have no choice but to use them. More