Back

Groove Subaru

Englewood, CO

4.7
7,487 Reviews

5300 S Broadway

Englewood, CO

80113

Directions

By Type

Showing 7,487 reviews

February 08, 2023

It’s been 23 years since I purchased a vehicle - this dealerships and my new found friend Moses was the best of the best. Everything went so well - Moses explained the car workings until I was comfort More

by Bertamay51
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Moses Oliveros, Tina Hoffman
Feb 12, 2023 -

Groove Subaru responded

Bert, thank you for taking the time to review your experience with our store!

February 07, 2023

Everyone was friendly and accommodating throughout the purchase process. Our salesperson was low pressure and this helped with the final selection. More

by ADELSORDI
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrew Franco
Feb 12, 2023 -

Groove Subaru responded

Thank you for giving our team the opportunity to earn your business!

February 07, 2023

I appreciated the great customer service I received when I went in. The staff was friendly and helpful. More

by jaedch_ver2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Blouch, Rachide Reese
Feb 12, 2023 -

Groove Subaru responded

Thank you for working with us and for recognizing Haley and the team on their efforts!

February 07, 2023

The service and customer service is great but When I made the appointment and chose the service I wanted the price was $300.00 At the end I ended up paying $406.00, I feel Itha I was ripped off and I am not More

by mendezdenver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t talk to anyone in sales
Feb 12, 2023 -

Groove Subaru responded

Hello, thank you for bringing this to our attention. It sounds like there is an issue with your final bill and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can go over this with you. Thanks!

February 07, 2023

Associates are friendly and efficient. My last oil change and tire rotation went really quickly considering how busy they were. More

by cinemarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiannah Baca
Feb 12, 2023 -

Groove Subaru responded

Thank you for choosing Groove Subaru Service!

February 07, 2023

Rolly was awesome! He was very friendly, personable, knowledgeable, and most importantly, he was never pushy or made us feel pressured to make a certain decision. He wa More

by Ebrown51916
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Cassin, Rolly Hepinstall, Joe Canny
Feb 12, 2023 -

Groove Subaru responded

Thank you for sharing your high praise of Rolly with us here - we will be sure he reads this!

February 07, 2023

Alway a pleasant dealing with Groove Subaru in Englewood. Usually I avoid dealership but they are honest to work with. The tires they put on my outback was cheaper than what Big O quoted me for the same tire More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Blouch
Feb 12, 2023 -

Groove Subaru responded

Rob, thank you for taking the time to review your experience with our store!

February 06, 2023

Dropping off my car took 45 minutes and I was told on the phone I would get an uber but was told that I’d receive a rental car overnight instead. More

by kirsteneastwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachide Reese
Feb 12, 2023 -

Groove Subaru responded

Kristen, it looks like your experience was less than exceptional. If you have further comments about your visit or still need assistance please reach out to our Service manager Brian directly at bolson@grooveauto.com so we help with this matter. Thanks!

February 06, 2023

My appointment was when I needed it. kI was helped right away. The service representative was very kind and helpful for me. More

by S_ALLEMAN2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiannah Baca
Feb 12, 2023 -

Groove Subaru responded

Thank you for putting your trust in us!

February 05, 2023

My last visit was the only time I felt i was being pushed to purchase or spend more. I was asked questions that could have been avoided if the service agent had bothered looking into my car's service history More

by jroa1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya 5 stars
Feb 06, 2023 -

Groove Subaru responded

Hello, thank you for taking the time to review your experience with our store - we are glad to hear your service this time went so well!

Feb 06, 2023 -

jroa1971 responded

I don't know how else to put this but are you coherent? Did you not read my review? I did not have a good experience. I suggest before you write a reply that you actually read the review.

Feb 10, 2023 -

Groove Subaru responded

Thank you for the follow up. We understood your review to be positive when we read through it. If this is not the case, we are sorry for the oversight. You had mentioned that your service history was important and not reviewed - was this the reason for your negative experience? If so we'd be more than happy to discuss and help where we can, Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can be of assistance to you. Thanks!

...
185
...