
Groove Subaru
Englewood, CO
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My appointment was for noon. I dropped my car off at 8:30 in the morning and told them I would pick it up at 5 PM. They called me at 4:15 and told me they were running a little b I dropped my car off at 8:30 in the morning and told them I would pick it up at 5 PM. They called me at 4:15 and told me they were running a little bit behind and wanted to know if I would be able to pick it up in the morning. I was very frustrated because I had a noon appointment time and left the car all day and they said that they were not going to get it done on time. After I expressed my frustration, they found somebody to do it by 5:15. More
Friendly, courteous, organized, good communication, lender car available, complimentary safety check, comfortable waiting room, all around good experience. lender car available, complimentary safety check, comfortable waiting room, all around good experience. More
Great service from Hailey in Service. She fit me in a tight schedule, arranged rides for me, and did it all efficiently and with a smile. Will definitely be going back to Groove Subaru! She fit me in a tight schedule, arranged rides for me, and did it all efficiently and with a smile. Will definitely be going back to Groove Subaru! More
My experience at Groove was exceptional as always. I was greeted promptly when I arrived for my appointment. The problem was diagnosed and corrected. Ron Baca kept me informed on my repairs. I was greeted promptly when I arrived for my appointment. The problem was diagnosed and corrected. Ron Baca kept me informed on my repairs. More