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Groove Subaru

Englewood, CO

4.7
7,487 Reviews

5300 S Broadway

Englewood, CO

80113

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Showing 7,487 reviews

January 20, 2023

Service completed in record time as promised t h e e h t t h e More

by noemail_1198371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiannah Baca
Jan 22, 2023 -

Groove Subaru responded

Thanks for letting us know how speedy your service was!

January 20, 2023

Charged me for fluids but didn’t add any of them, was given attitude by agent when I called to ask why my fluid indicator was now on More

by luke.wlodarski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Tossie
Jan 22, 2023 -

Groove Subaru responded

Luke, thank you for bringing this to our attention. It sounds like there is an issue with knowing whether your fluids were changed and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!

January 19, 2023

This was a great experience. I could not have asked for kinder and more efficient folks. Thank you. More

by ddmull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachide Reese
Jan 22, 2023 -

Groove Subaru responded

Thank you for choosing Groove Subaru and for working with Rachide - we have to agree: he is awesome!

January 19, 2023

My appointment was for noon. I dropped my car off at 8:30 in the morning and told them I would pick it up at 5 PM. They called me at 4:15 and told me they were running a little b More

by cadams16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Coates
Jan 22, 2023 -

Groove Subaru responded

Hello, we are sorry to hear that our shop was behind but are glad to hear David was able to get your car finalized by EOD!

January 19, 2023

I like the valet service and they are very communicative about what they are doing or what needs to be done. More

by HANNAHMICHELE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Baca
Jan 22, 2023 -

Groove Subaru responded

Hannah, thank you for letting us know how communicative our team was for you!

January 19, 2023

Friendly, courteous, organized, good communication, lender car available, complimentary safety check, comfortable waiting room, all around good experience. More

by lcjenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Tossie, Haley Blouch
Jan 22, 2023 -

Groove Subaru responded

Thank you for your business and for sharing your kind review with us here!

January 18, 2023

I appreciate the time the time and effort that was made as well as a discount for some services. More

by jason.chaousy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Coates, Haley Blouch
Jan 22, 2023 -

Groove Subaru responded

Jason, thank you for appreciating us and for letting us know how well your experience went!

January 18, 2023

Great service from Hailey in Service. She fit me in a tight schedule, arranged rides for me, and did it all efficiently and with a smile. Will definitely be going back to Groove Subaru! More

by ada2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Blouch
Jan 22, 2023 -

Groove Subaru responded

Thank you for working with Haley to get your Subaru serviced with us!

January 18, 2023

They were helpful and courteous. They attempted to help me with another issue but were not able to do so. More

by saltdavcoop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Coates
Jan 22, 2023 -

Groove Subaru responded

Thank you for working with us - let us know if you want to try looking into the other issue again with us when its present.

January 18, 2023

My experience at Groove was exceptional as always. I was greeted promptly when I arrived for my appointment. The problem was diagnosed and corrected. Ron Baca kept me informed on my repairs. More

by jfcnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Baca, Haley Blouch
Jan 22, 2023 -

Groove Subaru responded

Thank you for working with Ron, Haley and our team here at Groove Subaru Service!

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