Groove Subaru | Page 197

Didn't have parts to fix safety recall. Did not notify me of this until I showed up. Got skipped in line by several vehicles bc lines were not clear. Upon arrival, I told staff that my wipe Did not notify me of this until I showed up. Got skipped in line by several vehicles bc lines were not clear. Upon arrival, I told staff that my wiper fluid was completely empty bc they have not been filling it during service. I was told they would note this and ensure it was filled. It was not- totally empty again once i got home and checked. Techs recommended I replace all 4 tires when the tires are fine. Upon picking up vehicle, the staff member did not know any details or safety recommendations associated with the Ascent recall (well documented in the news). It is recommended to park outside bc the car can catch fire so it is a fire hazard to your house if parked in garage. It is the middle of winter and they said they won't have the part until 1-2 months hopefully and that i am responsible for contacting the dealership regularly to see if they have the part. So i have to choose between leaving my car outdoors for months in the Colorado winter or exposing my wife and young children to a fire hazard. I asked once again about wiper fluid and she just said "oh well your car is already ready" and handed me my keys. I found my car on the side of the building (they are supposed to prep it and pull it around for you) and the plastic wrap was still on my seat and a paper number tag. I removed them myself and placed in a random trash can in the parking lot and left. The service was relatively quick and the coffee machine is nice so I award 2 stars. Everything else is very underwhelming, especially when you expect more professional and knowledgeable service from a dealership where you pay a premium. More

Efficient check in process, friendly staff, quick service and detail explanation of what was done and detail explanation of what was done More

Amazing dealership with great customer support and caring staff. Definitely would have never thought I could afford something like this, but Travis was so amazing and patient. He was very informative about e staff. Definitely would have never thought I could afford something like this, but Travis was so amazing and patient. He was very informative about everything. He worked around my work schedule, so that I could purchase my car same day it arrived. He stood 3 extra hours just to make sure I left Groove Subaru dealership happy and satisfied. I have always wanted a brand new Subaru and its definitely a dream come true. I am beyond grateful to everyone at Groove Subaru. Our financial lady Grace was so sweet and very welcoming. She went through everything and made sure I was not confused or had any questions about anything, before signing all paper work. I will definitely return to Groove Subaru and request Travis Willis for future car purchases. Amazing people! 👏 More

Adrian was a pleasure to work with on leasing a new Outback. Honest and not pushy. Would definitely work with him again in the future. Outback. Honest and not pushy. Would definitely work with him again in the future. More

Great. Fantastic. Accommodating. Pleasant. Friendly. Nice. Fast. Knowledgeable. Experts. Good. Caring. Considerate. Flexible. Above and beyond. Fantastic. Accommodating. Pleasant. Friendly. Nice. Fast. Knowledgeable. Experts. Good. Caring. Considerate. Flexible. Above and beyond. More

Simple, straightforward, no shenanigans. Thank you for being efficient in the buying process. Ty, you were great and I can tell you are a good earner. Keep up the good work Thank you for being efficient in the buying process. Ty, you were great and I can tell you are a good earner. Keep up the good work More

Brett kept me up to date with the progress of my Crosstrek. Very pleased with the followup. Crosstrek. Very pleased with the followup. More

I felt I was taken care off and not sold a bunch of bogus things. Very pleasant experience things. Very pleasant experience More

Moses and Groove were very helpful and understanding while selling us a new Subaru that met our needs. Despite having an unusual and time-sensitive situation they worked with our constraints and finaliz while selling us a new Subaru that met our needs. Despite having an unusual and time-sensitive situation they worked with our constraints and finalized everything same-day. They weren't pushy and were honest about the pros and cons of each choice we made. More

Josh was really great communicating with me. The service tech got the problem fixed and I got my car back much sooner than promised! I trust Groove Subaru. The service tech got the problem fixed and I got my car back much sooner than promised! I trust Groove Subaru. More