Groove Subaru

I was not going to leave a review, but I have received more than one email asking me to. I seldom leave negative reviews. So, here was my experience. I had a wonderful experience with Moe when choosing more than one email asking me to. I seldom leave negative reviews. So, here was my experience. I had a wonderful experience with Moe when choosing and purchasing a car. He was polite and knowledgeable, and I felt I could trust his professional opinion. I felt I could ask him as many questions as necessary, and if he did not have an answer for me, he found someone who did. I really, really, appreciate his help. However, I ran into several issues when dealing with the finance department, specifically with Mai. She would not tell me outright what I was paying for, did not give me the time to read my contract and when she did, she spoke the whole time. She kept insisting she was "giving me" a maintenance package, which I repeatedly denied. She then offered multiple times--insisted, even--that she call my parents to explain "what a great deal" she was getting me. These conversations became increasingly frustrating, and at that point it was dark out and I had been there for at least five hours. She would speak over both me and my parents, and when they would try to speak, she would roll her eyes at me and throw her arms into the air or hit her desk. This being the first time I have purchased a vehicle from a dealership, I felt that I was being backed into a corner to say yes to everything to make her life easier. She also continuously insulted my father to my face, both while she was on the phone with him and after they hung up. I can understand how relaying things in a stressful situation over the phone can be frustrating, and while I appreciate that she offered to call my parents to help, she really should not have if all she was going to do was escalate the situation and make things personal. Regardless, she looked me in the eye and told me I would be paying NOTHING for the maintenance package, which she only called "some services" and would threaten to raise my APR if I did not sign that paper. I asked her, repeatedly and in plain terms, if this would cost money, to which she said NO. Surprise! I had an early flight to see my family for the first time in a year the very next morning, so when I landed I reviewed my paperwork in more detail. It was then that I realized the "services" ended up adding $800 to my loan and was NOT required for the purchase of my vehicle. This began a very tedious back and forth between me, Mai, and my parents, all of which have been told different things. This not only cost hours of my only five days to see my family in the year, but tears and frustration of not having someone just clearly state what I was paying for. In the end I had to go back and spend another afternoon at the dealership to terminate the maintenance contract. Mai was extremely unprofessional, VERY rude, and I will never be returning to Groove Subaru. I want to stress that Moe was in no way a problem, and if anything he saved the sale with his reassurance and professional demeanor when things got stressful. I greatly appreciate how he maintained open and honest communication with us, and Mai should take a page from his book. More

The price I was quoted was NOT what was on my financial summary. I did not notice until I got home. After being there for 4 hours I was tired and just wanted to go home. I immediately sent an email to F summary. I did not notice until I got home. After being there for 4 hours I was tired and just wanted to go home. I immediately sent an email to Federico and Korban questioning it. Federico replied quickly, but I needed more clarification so I replied back. This time his email address was rejected. Korban never replied to me. I still think I was over charged, but no one will reply to me. I was supposed to get the online price. The price Federico showed me is not what Morgan wrote up. Also, I asked about the 2 free lift tickets and Federico said he'd email me the information, but I never got anything. I did get the email for the $50 visa gift card though. More

Great service, great communication, very helpful and professional. Provided valuable information and educated me on cars condition. Highly recommend her service. professional. Provided valuable information and educated me on cars condition. Highly recommend her service. More

Knowledgeable with Fast and friendly service. Service center was clean and provided coffee and snacks Service center was clean and provided coffee and snacks More

This dealership was excellent in their customer service. They provided great engagement, and helped to answer my questions. As a first time car buyer, this process was nerve wracking, but the staff made it They provided great engagement, and helped to answer my questions. As a first time car buyer, this process was nerve wracking, but the staff made it a lot simpler. I was very content with my experience here. More

Everyone we dealt with from sales people to driving in the car and being shown various attributes of the Forester, were absolutely wonderful. However, we traded in our 2020 Honda CRV and we were supposed the car and being shown various attributes of the Forester, were absolutely wonderful. However, we traded in our 2020 Honda CRV and we were supposed to receive a check for $18,000. We need to put that back in our retirement account and it has never come. I have made about 4 to 5 phone calls regarding this, but nothing has been done so far. I’ve spoken with Jared, the sales manager, and he is trying to talk to the appropriate people, but I still don’t have my check. I’m getting concerned to where I’m willing to drive up there and camp out in the Subaru Store until I receive this check. It has been three weeks and counting. This is highly unacceptable and I want it resolved ASAP. When I get my check, I will upgrade my review. Please don’t make me go to Social Media to tell this story! 🤔🫤🙃Thank you! Summer Jones More

The General Manager of this facility is an unscrupulous liar, and I hope they can him immediately. My family member has been dealing with this presumptuous con artist, who continually places the dealershi liar, and I hope they can him immediately. My family member has been dealing with this presumptuous con artist, who continually places the dealership at risk with his poor decision making and lack of ethics. I hope the new Owner reads this and fires this guy immediately. Your sales will go up when you have an ethical manager. Now it's not business - it's personal. Brendan made it that way. More

I have been car shopping for a few months and Subaru exceeded my expectations. The follow up and knowledge of their cars by Jonathan was most helpful. Your staff was very professional. exceeded my expectations. The follow up and knowledge of their cars by Jonathan was most helpful. Your staff was very professional. More

They were very friendly and polite, and they made sure they were able to communicate with me before doing any optional services. they were able to communicate with me before doing any optional services. More

Amin Pahlavani was helpful and informative. He was very helpful. We had an issue with how long it took to have an over charge that occured on our card but it was resolved and t that was the onl He was very helpful. We had an issue with how long it took to have an over charge that occured on our card but it was resolved and t that was the only ripple in a seamless experience. Overall it was a great experience. More