Groove Subaru

It was a pleasure experience overall. Great customer service and smooth process. Details about car was explained well. Definitely a recommended place to purchase a car. . Great customer service and smooth process. Details about car was explained well. Definitely a recommended place to purchase a car. . More

Great experience with Groove and especially our sales person Travis who was as patient as can be with us! We found him to be knowledgeable and someone who took ownership of our questions and concerns! We person Travis who was as patient as can be with us! We found him to be knowledgeable and someone who took ownership of our questions and concerns! We also had a good experience with the finance department where things were explained in a simple, yet thorough fashion. In fact, everyone we encountered was polite and professional. We would definitely recommend Groove Subaru and Travis for your next Subaru! More

Pleasant, clean, customer oriented, knowledgeable, good stock, business oriented, able to walk you through the paperwork without wasting your time. stock, business oriented, able to walk you through the paperwork without wasting your time. More

Josh was great and kept me up to date when I needed to know something. Good communication and experience. know something. Good communication and experience. More

Haley is amazing! There were a few hiccups but she made everything right! I feel like it is very personalized service and I was kept in the loop until all the servic There were a few hiccups but she made everything right! I feel like it is very personalized service and I was kept in the loop until all the services were done right! The dealership is very professional and bend over backwards to make sure everything is as best as they can do! More

This dealership had friendly and helpful employees. Very knowledgeable! I had an awesome customer experience! Very knowledgeable! I had an awesome customer experience! More

Had a wonderful buying experience at Groove! Stacey was amazing and transparent throughout the process. Will be buying all new cars through Groove in the future! Stacey was amazing and transparent throughout the process. Will be buying all new cars through Groove in the future! More

Roland was very informative no pressure and very sweet. He was so helpful and never insisted on we didn’t want Actually never pressured us on the car purchase. Surprised we bought it and we were comforta He was so helpful and never insisted on we didn’t want Actually never pressured us on the car purchase. Surprised we bought it and we were comfortable with the purchase price. Since then he has helped us with understanding all the features and been over and above helpful Certainly not the experience I expected and hope to have the same experience in buying a car in the future. Well done Roland More

Tyler is fantastic: kind, thoughtful, and explained everything with patience. He's a great communicator and kept me up to date with every step of the process. I enjoyed working with Ty and would again. everything with patience. He's a great communicator and kept me up to date with every step of the process. I enjoyed working with Ty and would again. More

The Groove Subaru dealership has people who truly care. From our first encounter with Andrew Franco on a random Saturday evening in late July 2022 to the final purchase of our new 2023 Outback in mid-Septe From our first encounter with Andrew Franco on a random Saturday evening in late July 2022 to the final purchase of our new 2023 Outback in mid-September, my family & I felt truly heard & cared about by each person we worked with here. We met Andrew on the lot on our walk back home from test driving cars at a different spot. We asked him if it was possible to just look at some cars from the outside. The store was already closed & we had expected to be told that we’d have to come back when they opened again. Andrew welcomed us & we knew right away from this small gesture that we’d be back & wanted to work with him specifically. He took our information down & within a couple of days, we scheduled time to test drive some cars. We tried the Outback, Forester, & the Ascent & ultimately decided on the Outback. We thought we were going with used & Andrew called later to talk us through the different options they had available & what our options could be if we waited. Our family thought that there were things we felt like we would compromise with getting a used car. We decided to wait for the 2023 even though we’d have to wait awhile for it. Andrew walked us through the entire process & for an entire month, Andrew kept us informed about the status of our car like its ETA & anything we needed to have to make sure the purchase went smoothly (e.g. insurance, check). Andrew was super great, honest, & informative. He was patient & listened to our needs & wants. We never felt like we were pushed into a sale. He responded timely whenever I texted him to see if the ETA changed since I was super eager. He is extremely personable & it felt like hanging out with a friend. When it came time to pick up the car, Andrew & his finance team (Jeremy & Grace) were all so welcoming & informative. They made sure we knew what our options were for coverage, what the items meant on the paperwork, & overall, were just so patient as my husband & I tend to ask 100 questions. Again, we never felt rushed which made the experience feel that much better. We highly recommend Andrew Franco & this dealership! More