Groove Subaru

Service has been terrible it’s been one excuse after another with no regard to our time. Twice now we have been told we had a loaner vehicle by our service rep to find out they didn’t have one. This has another with no regard to our time. Twice now we have been told we had a loaner vehicle by our service rep to find out they didn’t have one. This has taken away several hours away from work. More

Excellent experience. Very easy process to trade and purchase. Everyone extreme helpful in the process Very easy process to trade and purchase. Everyone extreme helpful in the process More

Travis was great to work with. He was so helpful. We were having medical issues and his offer to come to us to complete the paperwork and to bring us the car was so appreciated. He He was so helpful. We were having medical issues and his offer to come to us to complete the paperwork and to bring us the car was so appreciated. He is a very thoughtful and kind young man and he is an asset to Groove Subaru. We would recommend him to anyone who is looking to purchase a new Subaru. We will go back to him for our next purchase if he is still with Subaru. More

They do not push Service that is not needed, but do give you a heads up on work that will be required within the next six months or so (based on mileage). There was an issue with their credit card system n you a heads up on work that will be required within the next six months or so (based on mileage). There was an issue with their credit card system not working the day I was there. I went and got cash at my nearby bank. To compensate me for the hassle they topped off my gas tank. Since I only had a half a tank to start with that was very generous. More

Everyone was super friendly and helpful, explained everything and answered all of my questions. Appreciated the access to loaner car. everything and answered all of my questions. Appreciated the access to loaner car. More

We recently purchased a 2022 legacy. John Patrick Duffy helped us and we were very pleased with his service John Patrick Duffy helped us and we were very pleased with his service More

Rolly was extremely personable and knowledgeable about all the cars that I wanted to look at. He was upfront and honest about many aspects of the process and was helpful throughout the entire process. T all the cars that I wanted to look at. He was upfront and honest about many aspects of the process and was helpful throughout the entire process. There was no pressure to make a decision just gave me the necessary information that I needed and the time to make an informed decision. I would highly recommend him. More

Vinny and team made buying a new Crosstrek an excellent experience. He was helpful and patient in answering all of my questions. I'll definitely recommend anyone in the area to Groove! experience. He was helpful and patient in answering all of my questions. I'll definitely recommend anyone in the area to Groove! More

Groove Suburu is a trustworthy dealership. The finance team got me a great deal, and Luke (salesman) was knowledgeable, friendly, and approachable. The finance team got me a great deal, and Luke (salesman) was knowledgeable, friendly, and approachable. More

It just felt a bit wrong to come into my appointment 15 minutes early and leave almost 2 hours later to just find out the part(an air vent cover) is not in stock. Then I was told it would be another 4-5 da minutes early and leave almost 2 hours later to just find out the part(an air vent cover) is not in stock. Then I was told it would be another 4-5 days and another appointment that will take another 1-1.5 hours to replace it. Mind you, this part can be taken out and placed in the car in less than a minute. It sounds like the company itself is booking itself out to too much without calling the customer to inform or better yet reschedule them for a better experience. More