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Groove Subaru

Englewood, CO

4.7
7,487 Reviews

5300 S Broadway

Englewood, CO

80113

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Showing 7,487 reviews

July 18, 2022

I called to get my tires rotated because they did not rotate them when my oil was changed. I talked to the general manager. He had Brian call to set up the appointment Brian would be in the office for 10 More

by Lost customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brenden Carlson
Aug 01, 2022 -

Groove Subaru responded

Hello, thank you for bringing this to our attention. It sounds like there is an issue with the way our team worked to solve the previous issue. You do have our apologies that we have not lived up to your expectation. We do appreciate your feedback and it will be shared with management.

July 18, 2022

Auna was a great service manager! Thorough and good communication skills. We will definitely be back for service again. More

by tsgriffin123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Auna
Aug 01, 2022 -

Groove Subaru responded

Thank you for choosing Groove Subaru Service!

July 18, 2022

We have been bringing our Subarus here since 1987. The service is excellent and the customer service has been as well. Although the people have changed, the consistency has been maintained. It's alway More

by SCSELBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett, Dave, Rachid
Aug 01, 2022 -

Groove Subaru responded

Wow - such a long time to have been coming back to us. Thank you from the bottom of our hearts!

July 18, 2022

Easy to work with and dependable. A great value. Treats a Subaru owner as a valued customer. More

by dk9465
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Aug 01, 2022 -

Groove Subaru responded

Hello, thank you for taking the time to review your experience with us!

July 17, 2022

We had a great experience buying our Crosstrek. Vincent was very friendly, transparent, flexible, and effective communicating with us and answering all of our questions. I recommend him 100 percent More

by Steven S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Gabriele
Jul 18, 2022 -

Groove Subaru responded

Steven, we are so glad you feel this way. Enjoy your new Subaru!

July 17, 2022

Great experience buying a new Ascent with Travis Willis at Groove Subaru. It’s never fun buying a car, but Travis made it as comfortable as possible. He was knowledgeable about the car and it’s features, a More

by Dan P_2321
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Giordano, Jeremy Zimmerman, Travis Willis
Jul 18, 2022 -

Groove Subaru responded

Dan, thank you for making our day. We are honored to have worked with you!

July 17, 2022

The easiest and fastest car buying experience I’ve ever had. I was hooked on Subaru before but now I’ll always go to Groove More

by valerierudd7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Canny, Ty Hardman
Jul 18, 2022 -

Groove Subaru responded

Valerie, thank you for letting us know how well your experience with our store went!

July 16, 2022

Always professional service from your employees. It's always a pleasure visiting your facility. Clean and Friendly. More

by jgbcolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Wheeler
Jul 18, 2022 -

Groove Subaru responded

Thank you for saying so - our team works hard to make all this look great and it's folks like you who make it all worthwhile!

July 16, 2022

We had a pleasant experience with Groove Subaru and felt the employees were helpful and trustworthy. We’d recommend them to friends and family. More

by LeahK.
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Stanton, Travis Morton
Jul 18, 2022 -

Groove Subaru responded

Leah, thank you for letting us know and please know that your recommendation to friends and family is greatly appreciated!

July 16, 2022

Great sales experience with associate, poor management who forced me into a trade. Would recommend elsewhere. More

by Brandon
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Giordano, Jeremy Zimmerman, Stacey Pryczynski
Jul 18, 2022 -

Groove Subaru responded

Brandon, thank you for sharing your feedback - we are sorry to hear your experience was less than exceptional. Please reach out to our Sales manager Taylor directly at tscott@grooveauto.com if you feel we can help make the situation right for you. Thanks!

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