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Groove Subaru

Englewood, CO

4.7
7,487 Reviews

5300 S Broadway

Englewood, CO

80113

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Showing 7,487 reviews

July 08, 2022

Travis and his team made the process of buying this car very easy and friendly to navigate. Thanks! More

by kneeshant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Zimmerman, Travis Willis
Jul 11, 2022 -

Groove Subaru responded

Thank you for working with Travis and our team here at Groove Subaru!

July 08, 2022

The car ultimately had its issues addressed. Unfortunately the car had to be towed multiple times. The towing issue might have been abated if the power to the radio was simply cut off, until More

by drswaisgood07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bacca
Jul 11, 2022 -

Groove Subaru responded

Thank you for sharing your feedback - it sounds like it was a process to get it to us so thank you for sticking with it so we could work on it.

July 08, 2022

Communication was poor. Didn’t put in record that I came in for service the first time. Almost had to redo everything because no record service was shown on my car. Didn’t More

by Bryant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave
Jul 11, 2022 -

Groove Subaru responded

Bryant, thank you for bringing this to our attention. It sounds like there is an issue with our record keeping and service process and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!

July 08, 2022

They provided great service for my car. They were On time and helpful with everything. More

by j_eberhard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 11, 2022 -

Groove Subaru responded

We are here to help so thank you for your kind review. Your feedback will be sent to management to review as well.

July 08, 2022

I talked to many sales people during my process of leasing a new 2022 Crosstrek and not only was Grace Cahoj the most prompt and pleasant salesperson I came across she also was the most knowledgeable. More

by johnhtank
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grace Cahoj
Jul 11, 2022 -

Groove Subaru responded

John, thank you for sharing your kind review and recommendation of Grace with us all here - we have to agree: she is pretty awesome!

July 08, 2022

James was very friendly, patient and knowledgeable. My time at the dealership was quick and efficient. More

by Stef
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mulvey
Jul 11, 2022 -

Groove Subaru responded

Stef, we are happy to hear our team got you in and out quickly!

July 08, 2022

Derek did an outstanding job and the Grove experience was superb. I will recommend Grove to my friends. More

by Lyons5family
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Horwath, Derek Bowers
Jul 11, 2022 -

Groove Subaru responded

Lyons family, we are so thankful for your kind review and reccomendation!

July 08, 2022

Professional, friendly, caring, listens to what customer needs, great service. Their Turn around time exceptional. More

by VOLLEYPR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett
Jul 11, 2022 -

Groove Subaru responded

Thank you for sharing your kind review of our Service department with us!

July 08, 2022

Efficient, professional. I don’t have the knowledge to evaluate the quality of the work done on my car. I have to trust and hope for thorough checking of my car. More

by GSLCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department. Can’t recall names.
Jul 11, 2022 -

Groove Subaru responded

Thank you for working with our Service Team!

July 07, 2022

My buying experience at Groove Subaru was outstanding. I was in and out quickly due to great efficiency by the sea person and finance people. An enjoyable experience. More

by ekellogg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Zimmerman, Adrian Alkema
Jul 11, 2022 -

Groove Subaru responded

Thank you for choosing Groove Subaru and for being awesome to work with as well!

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