Groove Subaru

Excellent Service Our experience with Groove Subaru was excellent. Our salesperson, Clayton G. was pleasant, professional, and honest. He didn’t try to pressure us in Our experience with Groove Subaru was excellent. Our salesperson, Clayton G. was pleasant, professional, and honest. He didn’t try to pressure us into anything we weren’t looking into to. The company is very transparent and does not make you feel like they are trapping you into a too good to be true deal. They were able to price match another dealership. More

Not what I expected! I hate shopping for cars. I hate talking to car salesmen and trying to decipher if they are lying about the car I’m interested in just to make money. I hate shopping for cars. I hate talking to car salesmen and trying to decipher if they are lying about the car I’m interested in just to make money. So I started my big search for a car online. I didn’t want to have to deal with a desperate salesman lying and rushing me through the process. After getting annoyed with looking at a bunch of cars online and contacting a bunch of dealers I decided to go to Groove And check some out in person. When I got there 2 men held the doors open for me and greeted me with a smile. I was nervous at first because I knew exactly what I wanted and I didnt want to feel uncomfortable declining all of their suggested alternatives. Fortunately, the salesman I looked at cars with, Clay, was awesome! He was very light hearted and confident in cars. We actually had a blast checking out the lot and during the test drive. I ended up finding a car and purchasing that day! If I had to give one negative thing that happened during this experience it would be asking to him to go get the keys to another car I was interested in. He basically told me no in a “nice” way, because he said it was the same exact car but different color interior. Keep in mind I hate having to ask twice or go back and forth with salesmen, so I gave up trying to get the keys to see inside. He just had me look through the window of the car instead of getting the keys and going the extra mile to let me see in side and sit in it. I mean come on, if I am willing to spend $20,000+ at your store I should be able to look at what I want to look at. Regardless if it’s the same car but different color and interior. Overall though I had a great experience! I would definitely recommend this store to friends and family! More

Awesome, detailed and professional service with James Smith. Groove Subaru was not only professional and listened to what I was looking for but they were efficient with my time and made things much easier for me Groove Subaru was not only professional and listened to what I was looking for but they were efficient with my time and made things much easier for me. If you visit them,m be sure to ask for James Smith, he was absolutely fantastic. More

Helping hand I haven't had a car payment in a while and I was initially scared. I had a car in mind and they helped me find my perfect car and helped me re-establ I haven't had a car payment in a while and I was initially scared. I had a car in mind and they helped me find my perfect car and helped me re-establish my credit in the process. I love my Toyota Avalon. Brian and the credit team at Groove really helped me and went above and beyond to do so. More

10/10 would recommend! I’m a first time buyer and I had a great amount of help from Jonathan and he just brought comfort and knowledge to the situation! He was also bilingua I’m a first time buyer and I had a great amount of help from Jonathan and he just brought comfort and knowledge to the situation! He was also bilingual which helped communicate certain information better to me and my parents. More

Top notch My wife and I had the pleasure of working with Jason as we began our car search this year. His professionalism and knowledge was second-to-none, and My wife and I had the pleasure of working with Jason as we began our car search this year. His professionalism and knowledge was second-to-none, and we were immediately impressed. He thoroughly explained the features of several models, and he never flinched when we asked for yet another test drive. I think he was the only salesman who popped the hood and pointed out engine features, which has always been my litmus test for a legitimate car salesman. We highly recommend him. More

Proffecional and friendly I got all the help that I need it from texting about the car that I wanted through signing all paperwork making the process of getting a new car way e I got all the help that I need it from texting about the car that I wanted through signing all paperwork making the process of getting a new car way easier More

Groove Used My Car for Personal Errands & Did Not Fix Issue TLDR: Groove didn’t finish fixing my car on time for a trip despite assurances that they would, after additional time they still didn’t fix the issue, TLDR: Groove didn’t finish fixing my car on time for a trip despite assurances that they would, after additional time they still didn’t fix the issue, and after reviewing dashcam footage I find out the mechanics used my vehicle for personal errands. Full story: I have gone to Groove since buying my Subaru brand new in 2014. I will no longer be giving them my business. Here’s why: My car developed a creaking noise in the rear passenger suspension that is especially apparent when moving extremely slowly (1-3 mph) over ground which causes the wheels to articulate independently of one another. I made an appointment and dropped off my car on a Wednesday afternoon. I informed the service advisor that I needed to take the car up to the mountains the following afternoon. He assured me that it wouldn’t be a problem and that he’d give me a call with a diagnosis by 10pm that evening, or if it was later than that, that he’d follow up by email. 10pm rolls around, no call. The next morning rolls around, no email. I called at around 9am, was put on hold for 5-10 minutes, and then was told that no notes were left and that the afternoon crew worked on my car so I’d need to call back around noon. I call back at noon, sit on hold for about ~5 minutes, then get asked to be put on hold again, sit on hold for another ~5 minutes, then get asked to be put on hold again, sit on hold for another ~5 minutes. By this time I had been on hold for 17 minutes and the same request is made, frustratedly I tell the person that this would be the 4th time I’m being put on hold and I really just need to know what’s going on with my car. She finally gets me in touch with someone but they report “oh, I don’t know why they said to call back at noon, your advisor doesn’t get in until 4:30pm.” Bearing in mind that I’m supposed to be picking up the car at 5pm, this is a little worrying. I call back at 4:30, get put on hold for about 5 minutes and finally get connected with my advisor. “Your car is on the lift right now” he said. “On the lift right now? I’m supposed to be picking up the car in 30 minutes!” I said. He apologized at offered to buy my Uber over to the shop (my original plan was to take public transport straight from work downtown). I figured, shops get backed up, it’s nice of them to buy the Uber, I can let the inconvenience of not getting the car on time and spending way too much time on hold go. I get to Groove and the advisor says “They couldn’t find an issue with the car. They checked the suspension and everything looked in good shape. I don’t think it’s a problem.” I asked if I could drive him around to show him the noise. I drive him around, he hears the creaking and we agree it needs some more time in the shop. A little frustrated that I won’t have my car for the trip, I call around to see if I can borrow a car for the weekend so I can leave my vehicle at Groove. I get that figured out and leave it over the weekend. “Yup! All fixed, it was your mud flaps making the noise.” The advisor tells me on Tuesday when I pick up the car. Awesome, an easy fix and an hour of labor cost. I was pretty happy with the outcome, or so I thought. I pull out of Groove and head north up Broadway. Within 200 yards it was obvious the issue still remained. I pulled into the Sprouts parking lot at Belleview and Broadway and idled over uneven ground to see if there was any improvement at all. There wasn’t. I head back to Groove and find the advisor. “The noise is exactly the same” I said. He responds “Yeah, we put the mud flaps back on. The noise is rocks hitting your mud flap.” “Rocks hitting my my mudflaps? At 1mph? In smooth parking lots? And ONLY on the passenger rear side?” (I have mudflaps on all 4 wheels) The advisor responds “Hey, that’s what the mechanics told me. They know what’s wrong. Just take the mudflaps off and you’ll see that’s the issue.” Frustrated, I leave Groove and head home. I get home and decide to pull the footage from my dashcam. I skip through several test drives that they do, but one strikes me as odd. I watch the full video and realize that my car isn’t on a test drive, it’s being used as a personal vehicle! Whoever is driving takes my car to go on a grocery store trip!? They leave the dealership around 8pm, head to King Soopers. Park up. Spent 10 minutes in King Soopers and head back to the dealership. In my mind this is absolutely unacceptable! On top of that, I also removed my mudflaps and the noise remains. So, the moral of the story is. Groove is a terrible dealership. I will not be using them again and recommend that you do not either. They do not do a good job and do not respect the property of those that keep their doors open. More

Couldn’t be happier...thanks Brenden Recently another driver hit our car(not a Subaru) and with one hit it was totaled. My partner and I take care of his sister which happens to be devel Recently another driver hit our car(not a Subaru) and with one hit it was totaled. My partner and I take care of his sister which happens to be developmentally disabled, and she was in that car. So getting a new car with great safety standards was very important. That was absolutely a big reason we chose Subaru. I wish we could say we chose to work with Brenden Herbst prior to showing up, but it was kind of fate. The guy scheduled to work with us had an emergency so Brenden stepped up. My partner let Brenden know right off the top of what a lousy experience we had last time we bought a new car and we felt taken advantage of. We were so pleasantly surprised by Brenden’s patience and his knowledge. He was very patient while we went back and forth many times trying to figure out the color we wanted. Financing was really going to be an issue because of past experience with another dealership, but Brenden Herbst, Jeff Adsit (finance) and of course Groove really worked with us and went above and beyond in making sure at the end of the day, that we were happy. And we couldn’t be happier with our Subaru Crosstrek and the sales team we were lucky enough to work with. Thank you Brenden, Jeff and Groove!!!! More

A great experience! Super technical demonstration from Brendan this afternoon. He made time for me on my schedule. You can tell he enjoys helping customers. He is very en Super technical demonstration from Brendan this afternoon. He made time for me on my schedule. You can tell he enjoys helping customers. He is very enthusiastic about Subaru too! Thanks for answering all my questions! More