Groove Subaru

You have very pleasant staff, a nice waiting area, my car was ready within estimated time. was ready within estimated time. More

Purchase of our pre-owned 2017 Subaru Forester was a great experience. Andrew Franco did a fabulous job keeping us apprised on all steps throughout the process. He went the extra mile to help with all great experience. Andrew Franco did a fabulous job keeping us apprised on all steps throughout the process. He went the extra mile to help with all the logistics. Also a great experience working with Neil Bligh in the Finance Dept, getting all the paperwork completed including a Bumper to Bumper service contract. Thanks also to Paul Sarnecki who made sure the car was sparkling for us! Very much appreciated. More

This dealership is very prompt with their service They have always been very transparent with their pricing and everything is done to the customer’s satisfaction. have always been very transparent with their pricing and everything is done to the customer’s satisfaction. More

Danielle at Groove Subaru took my car earlier than my appointment, professionally documented what I needed done, promised to keep me statused and get the car done promptly. She delivered on all these th appointment, professionally documented what I needed done, promised to keep me statused and get the car done promptly. She delivered on all these things. I appreciated the text statusing and Danielle quick response to my questions. The car was ready when promised and waiting right up front for me. She explained my bill and got me on my way. A very efficient and pleasant auto maintenance experience. More

Thank you for being able to complete my oil change quickly so I didn't end up having to drive all the way home in the dark. quickly so I didn't end up having to drive all the way home in the dark. More

Tiannah was courteous, and addressed all of my concerns. She made sure the work was completed as soon as possible. She made sure the work was completed as soon as possible. More

Ahmad was truly a sales guide! He took time to listen and understand our needs. He was efficient - having keys & cars ready for our test drives, and joined us on our drives offer He took time to listen and understand our needs. He was efficient - having keys & cars ready for our test drives, and joined us on our drives offering not only navigation but sharing his knowledge and explaining features of the two cars. He was precise, clear and focused. At no time did we feel rushed or pressured! Ahmad offered us his perspective on the benefits and differences of the two cars we were interested in, and we truly appreciated him sharing that with us. We purchased a certified used Crosstrek. He had us and the car move through the process, and when we were completed with the finance piece (the Finance person was efficient and helpful), the car was detailed and ready for us. Ahmad spent time with us going through some last minute review of some of the controls and infotainment features, which was very helpful. We recommend that potential buyers seek him out for their car buying guide. Thanks Ahmad. More

This dealership's employees are very friendly and helpful. Also, having a customer service go-between person keeps the customer updated on the service progress. helpful. Also, having a customer service go-between person keeps the customer updated on the service progress. More

When Service Manager LMordja got involved, things started to move. Prior, nothing for 19 days. to move. Prior, nothing for 19 days. More

Our Outback died outside of Denver on a road trip from Albuquerque. Haley Blouch was an absolute gem in helping us navigate communications with Subaru of America, and in seeking to have the failed engine Albuquerque. Haley Blouch was an absolute gem in helping us navigate communications with Subaru of America, and in seeking to have the failed engine covered by the double warranty on our slightly used vehicle. Haley stayed in close touch with us throughout the process, sought a reconsideration from SoA after the initial denial, ordered the needed parts even before the approval came through, and generally acted like an exemplary employee and exceptional human. Thank you, Haley! It was such a pleasure to have this level of customer service. More