Groove Subaru

Great Service Brian was really helpful and worked with me to get a car that fit my budget and criteria. He was personable and you can tell that customer service is Brian was really helpful and worked with me to get a car that fit my budget and criteria. He was personable and you can tell that customer service is a priority for him. Even after he sold me the car, he made sure that I knew how to work all the gadgets in the car. I would definitely recommend him. More

EXCELLENT CAR BUYING EXPERIENCE I gave my experience at GROOVE Subaru a grade of excellent vice outstanding due to how the finance process was handled. The customer service team on I gave my experience at GROOVE Subaru a grade of excellent vice outstanding due to how the finance process was handled. The customer service team on the show room floor and test driving were absolutely professional, not pushy and very accommodating. During the last bit of the car buying transaction I dealt with the finance department. This left a bad impression on an otherwise pleasant experience. The money aspect was not the issue. The issue was twofold. 1st that the vehicle maintenance requirements/specifics/options were never discussed prior to walking into the finance office. Would having the maintenance requirements / specifics/options explained to me change my mind on whether I would go forward with the transaction? Most probably not, BUT it sure would have been nice to know before I made the decision to enter into a contract with Groove Subaru. Second and I believe most important was the customer service. During my experience Thursday night football (which was on at the time) seemed to have the attention of the gentleman sitting across the desk from me. I am the customer. Give me your undivided attention. In closing I love the Subaru product and sincerely appreciate the stellar efforts of Hoang Nguyen, Robert Pecaut and Michelle Spivey. More

Very Enjoyable Experience for buying a new car! I was leary going into Groove to buy my new Crosstrek, but I did not need to be! I felt no pressure, felt I got a fair trade-in for my car, and our sa I was leary going into Groove to buy my new Crosstrek, but I did not need to be! I felt no pressure, felt I got a fair trade-in for my car, and our salesman was excellent! Our whole experience was pleasant, definitely NOT like my last new car I purchased 5 yrs ago (at a different dealership & not a subaru). The fact that they had us come back two weeks later to meet with their delivery specialist to answer any of our questions on our car was a nice experience as well! Thank You Groove! Plus I LOVE MY CROSSTREK! More

Thank you for the excellent service I would like to commend the entire Groove Subaru team who helped me with my new vehicle purchase. From start to finish i rate the experience a A+. Th I would like to commend the entire Groove Subaru team who helped me with my new vehicle purchase. From start to finish i rate the experience a A+. The professionalism and knowledge that I received from my sales person Joseph McCarty was exceptional and is a key reason as to why I selected Groove Subaru. Best Regards, Gene Thomas More

Lower the Stress of Car Buying at Groove Buying a car is stressful, the team at Groove Subaru made it as stress free as possible. I've worked in customer service my entire life in some fashi Buying a car is stressful, the team at Groove Subaru made it as stress free as possible. I've worked in customer service my entire life in some fashion and I was very impressed with the Groove Team. I worked with Hoang N. primarily and wrapped up finances with Taylor S. Hoang was incredibly knowledgable but most importantly for me is that Hoang and Taylor were honest and clear with their offer(s) and made me feel valued. It was a busy day when I purchased my new Forester. I'm grateful that I was able to work with Hoang N and Tayor. I felt like I wasn't just another "number", but a valued "person". I plan on keeping my new Sub for as long as possible. When I'm ready for another purchase, I'll gladly go back to Hoang, Taylor and the rest of the Groove team. Many Thanks, Brian B. More

Awesome place Very professional. Helping us understand how the car operates. Fun, free water and popcorn. I'm very pleased with subaru and would recommend friends a Very professional. Helping us understand how the car operates. Fun, free water and popcorn. I'm very pleased with subaru and would recommend friends and family to buy a subaru. My experience with Hoang was awesome. More

No better car buying experience out there This was not my first rodeo. I've bought cars all over the country, from AMC Pacer's to high end sports cars. Michael Hall is , without question, the This was not my first rodeo. I've bought cars all over the country, from AMC Pacer's to high end sports cars. Michael Hall is , without question, the most outstanding sales professional I have ever dealt with. He's fun, he's smart, he truly-- dare I say this-- makes buying a car a pleasure. Talk hockey, talk dogs, talk about his fiancee -- Mike has an enthusiasm that's infectious. And as to the dealership, I have been buying cars in Denver for over 25 years - nothing comes close to how easy they make it here. Most other dealers, if they remember who you are WHILE you're in the showroom, turn buying a car into a long and laborious process. Not here- they do everything they can to work with you on price, then get you out quickly and efficiently - just the way you want it to be. As it states in the headline, there is no better car buying experience out there. period. And no one who works harder to earn your business, than Mike Hall. More

Josh was awesome I shopped around for a while between a few dealerships and Josh was definitely the most respectful of our time. He was with us every step of the way, I shopped around for a while between a few dealerships and Josh was definitely the most respectful of our time. He was with us every step of the way, didn't try any shady or annoying sales tactics like we encountered at other dealers around the area. We love the car too. More

Mark Comes Through Again I wanted to trade in my vehicle and get a 2018 and I knew Mark Davis would get me exactly what I needed. He has always come through for me, so I calle I wanted to trade in my vehicle and get a 2018 and I knew Mark Davis would get me exactly what I needed. He has always come through for me, so I called him up and he put me in a great new Forester. The whole team got me in and out as quick as possible, and offered to answer any questions I had about the vehicle. Mark even made sure the bluetooth and radio in the Forester was setup before I left which was awesome. Thanks again! More

Excellent service and no pressure my fiancé and I went in to this dealership not really knowing what to expect. Its my first time buying on my own so I was pretty nervous. As soon as w my fiancé and I went in to this dealership not really knowing what to expect. Its my first time buying on my own so I was pretty nervous. As soon as we walked in the door, we were greeted by Brian and made us feel welcome. We explained that this was all new to us and he instantly showed us some cars to start looking at and see what we could possibly get. He was very informative on not only the cars but the entire process as well. We tried an application for one car and we waited with him to see if we were accepted. In the meantime he was very friendly with us and the nervousness was pretty much all gone. He went through all of our options and spent so much time explaining to me the different types of cars they offered. Once that car didn't go through we took a second look at some other cars that we could possibly afford. Once that one didn't go through either we decided to go to the used lot. At this point, we had already been with him for 6 hours. He could have turned us away after the first fail or even when we walked in the door. But he didn't. He was so patient and made us feel positive still about everything. Once we got to the used lot we found the perfect car and we were having some issues with our loan so we had to try again the next day, it was already almost 10pm. He gave us his number so we could contact him the following day once everything was settled with our loan. He got us a great deal on the car we wanted. The following day we were able to get everything squared away and we were finally accepted. You could tell with everything he didn't care whether he got a sale or not he wanted us to go home with a car we loved and we do. He even came on his day off once we told him everything was settled. It's an amazing feeling knowing we were able to get this car, and not once did we feel like we were being pressured. This was a great experience, this dealership overall was great, all the employees were great, and Brian went above and beyond our expectations giving us more than what we could have ever asked for, and now we can drive confidently in our new legacy! More