Groove Toyota

Youcef Smail is the best person you could ask for when looking to purchase a vehicle. I think of Yousef as an advisor when I'm deciding which vehicle is best for our family and an advocate when it is time looking to purchase a vehicle. I think of Yousef as an advisor when I'm deciding which vehicle is best for our family and an advocate when it is time to make the numbers work for our budget. I'm grateful Yousef is always responsive to what we ask for and never tries to push us into something that wouldn't be best for our family. My husband and I are blessed with six children and six grandchildren, all of which are adults now. For the past 20 years we have relied on Youcef and Groove Toyota for family vehicles, first cars for high schoolers, and reliable transportation to get college kids back and forth between college and home. As a former automotive title clerk at a dealership for seven years and a recently retired special education teacher of 25 years, I can confidently recommend Youcef Smail and Groove Automotive Dealerships. I trust them with being honest, giving us the best deal they can, while insuring we are driving away with a vehicle that is mechanically sound which keeps our family safe. More

DO NOT BUY YOUR CAR FROM GROOVE TOYOTA! I purchased a Certified Pre-Owned 2022 Toyota 4Runner from Groove Toyota in September, and I deeply regret doing business with this dealership. Les I purchased a Certified Pre-Owned 2022 Toyota 4Runner from Groove Toyota in September, and I deeply regret doing business with this dealership. Less than a month after purchasing the vehicle, the left side of my rear bumper started coming loose. Upon closer inspection, I noticed what appeared to be superglue residue along the seam between the taillight and bumper. The bumper damage was not disclosed on the dealership’s 160-point inspection. How does a car with bumper damage pass inspection and qualify for Certified Pre-Owned status? I purchased this vehicle expecting it to meet Toyota’s certification standards, only to discover a problem weeks after driving it off the lot. This raises serious concerns about the thoroughness of the inspection and the quality of the certification process. The finance office experience was equally disappointing. The finance representative aggressively pushed an extended warranty, repeatedly calling it a “no-brainer” while speaking to me in a condescending manner. He told me my warranty was expiring in 2027, even though the CPO 4Runner came with a seven-year extended warranty. I was told I could receive a lower interest rate only if I purchased the warranty. Why was I being pressured to purchase additional coverage when the vehicle already came with extended warranty coverage? Customers deserve accurate information and respectful treatment, not pressure tactics when making a major financial decision. Between the undisclosed bumper damage and the conflicting warranty information, my experience has seriously damaged my trust in Groove Toyota. A dealership selling certified vehicles should be able to stand behind its inspection process and provide clear, accurate information. I did not receive the level of confidence or transparency I expected. I would not recommend Groove Toyota and would not purchase from them again. Do your research, carefully review inspection reports, and verify warranty details before signing anything. I encourage buyers to consider alternatives such as Corwin, AutoNation, or Stevinson before giving Groove Toyota their business. More

John O was great. Got a new car from him, Corolla Cross 26 XLE. Tough to leave my old car but John was helpful. Quick. Got a new car from him, Corolla Cross 26 XLE. Tough to leave my old car but John was helpful. Quick. More

My experience has been less than ideal. It started when the 4 day, 200 mile return policy was not applied to my purchase. I had concerns about the vehicle fitting in my garage and despite It started when the 4 day, 200 mile return policy was not applied to my purchase. I had concerns about the vehicle fitting in my garage and despite signs in the dealership and on the paperwork stating you can return a car within 4 days and 200 miles, the sales person crossed that out on all my paperwork. The second issue was that the car came with expensive large rims and no flat tires that I did not want. Even though the dealership is "family owned" and supposedly known for exceptional service they were not willing to swap them out for regular tires (even though the tires I was asking for are cheaper than what they would have gotten back) - however they were happy to make the switch if I agreed to pay for the new wheels. Also be aware they will make YOU PAY for wheel locks (whether you want them or not) because they have had theft issues at the dealership. Additionally, I did not receive a spare key (it was lost), but it took waiting a full month before they finally contact me that it is in. Of course now I have to make an appointment to go to the dealership in order to sync it to the car. 😒 Finally, they did not do a through check on the vehicle prior to the sale so the cruise control was giving error messages. When I alerted them about that they insisted on getting the car back that day and sent someone to pick it up as it was considered a safety issue. They did comp me some money for the inconvenience, but what does that say about their attention to detail? I have reached out to Grant (a manager) on 2 separate occasion to discuss the situation but he is never available and never returns my calls (obviously not customer service oriented). On the whole I would argue there is NO advantage to going to this "family owned" Toyota dealership. If you do, expect a hard sell on the extended warranty - especially related to the electronics. Apparently Toyota isn't as reliable as you think anymore as I was told the first major failure statistically will (conveniently) happen within months of when the standard 3 year warranty lapses (due to outsourced electronic parts). Honestly, I imagine this hard sell on extended warranty happens at all dealerships, but thought I would mention it to provide a complete picture of what to expect at Groove Toyota. Overall, I love the car (Toyota Crown Signia), the looks, the handling, but especially the gas mileage! However, the management/customer service at Groove Toyota in Englewood is TOTALLY LACKING. I will have my maintenance done elsewhere. More

I had a great experience working with the sales associate, Justin Kirk. He was knowledgeable, professional, and helpful throughout the process. He took the time to understand exactly what I wanted, associate, Justin Kirk. He was knowledgeable, professional, and helpful throughout the process. He took the time to understand exactly what I wanted, including a Kia Telluride SX Prestige X-Line, and helped me explore my options without making me feel pressured. The communication, patience, and attention to detail made the experience smooth and enjoyable. I truly appreciate his excellent customer service and would recommend this dealership to anyone looking for a new vehicle. More

Frank Danyi (my salesperson), is what makes Groove Toyota successful. Been going to him since 2010. Professional, knowledgeable, and doesn’t try to put you in something for a commission, just what you need. successful. Been going to him since 2010. Professional, knowledgeable, and doesn’t try to put you in something for a commission, just what you need. Ask for Frank!! More

Jeff Flores was a professional and very quick and curious. Definitely recommend him to anyone that comes in. curious. Definitely recommend him to anyone that comes in. More

I was in an accident the last day of the month, Andrew was a huge help getting me back on the road. was a huge help getting me back on the road. More

Jeff Williams (Deputy Dog) was great to work with buying our Tacoma. He listened and helped with some of the technology we were not familiar with. Groove Toyota has been our go to for service with 4 other T our Tacoma. He listened and helped with some of the technology we were not familiar with. Groove Toyota has been our go to for service with 4 other Toyotas and we will continue to service our Tacoma there. Definitely recommend Groove and Jeff Williams. More

Jeff Williams the Deputy Dog was great to work with. He listened to our needs and found the right vehicle for us. He listened to our needs and found the right vehicle for us. More