Groove Toyota

At dealership for 3 hours. Already had a deposit and ready to purchase after visiting earlier in the week. We were initially told accessories were not removable from vehicle a Already had a deposit and ready to purchase after visiting earlier in the week. We were initially told accessories were not removable from vehicle and when we said we’d sign without any accessories, they were magically able to take them off. Had financing through my credit union and asked to not have credit pulled again. Requested was ignored and they pulled credit again without our knowledge and had us financed through Wells Fargo. Which means they financed internally instead of our requested credit union. Wasn’t made aware until vehicle was purchased. When asked why our financing request was ignored they said “it’s our fault” and offered a discount on extended warranty. Was not communicative at all during this process and were left sitting around and lied to. More

I was very pleased during the purchase process. But as soon as I signed the salesman didn’t care. Didn’t go over the features on the truck or anything. I reached out to dealer multiple times for as But as soon as I signed the salesman didn’t care. Didn’t go over the features on the truck or anything. I reached out to dealer multiple times for assistance and keep getting passed around. They have addressed a few of the concerns but unfortunately not all of them. The customer service at the dealership is horrible. I wish I would have bought somewhere else. More

Great experience working with Dominic! He was very attentive and patient during the multiple vehicle test drives. Definitely going to work with him on future vehicle purchases. Thanks! He was very attentive and patient during the multiple vehicle test drives. Definitely going to work with him on future vehicle purchases. Thanks! More

The overall process was simple and easy. Todd Dwyer, my sales person was great and easy to work with! Todd Dwyer, my sales person was great and easy to work with! More

I had a great experience at this Dealer, Taylor made everything easy and stress free. He was really helpful, professional, knowledgeable and have great customer service skills, Strongly recommended! everything easy and stress free. He was really helpful, professional, knowledgeable and have great customer service skills, Strongly recommended! More

Patty was AWESOME! Very helpful and friendly. We purchased a used car that will be perfect for our daughter. Very helpful and friendly. We purchased a used car that will be perfect for our daughter. More

Patty was amazing, made buying my daughter’s first car super simple and fun! Thank you for such a great and easy purchase. super simple and fun! Thank you for such a great and easy purchase. More

Patty was very helpful and knowledgeable. We are grateful for her assistance in finding us a car! Highly recommend both Patty's and Groove Toyota! We are grateful for her assistance in finding us a car! Highly recommend both Patty's and Groove Toyota! More

I worked with Shelby and Jose from a Saturday through the following Tuesday and ended up with the perfect lease for me and my family! This was my first time working with a dealership so their clear communica following Tuesday and ended up with the perfect lease for me and my family! This was my first time working with a dealership so their clear communication helped me feel informed every step of the way. More

Great experience, this was our second new car purchase with Groove. Ask for Aiden. He is fantastic. with Groove. Ask for Aiden. He is fantastic. More