Groove Toyota

I was car shopping for a few months and found a pre-owned SUV at Groove Toyota. I called the dealership and salesman, Daniel Bailey answered. We set a time in an hour and when I arrived Daniel had both SUVs SUV at Groove Toyota. I called the dealership and salesman, Daniel Bailey answered. We set a time in an hour and when I arrived Daniel had both SUVs I inquired about, up front, washed/detailed and ready to test drive. First, I hate going to car dealerships and it's a stressful situation I try to avoid but Daniel made it a pleasurable experience. I've been in sales for over 26 years and I appreciate a good salesperson who doesn't make you feel like you're just a # or that is overly aggressive. Daniel asked great questions up front to ensure he was providing good service and not wasting my time. He cared about what I was looking for and what was important to me. I felt like he was listening and seeking to understand vs just selling me. I really appreciated that. I left that afternoon, torn on what I was going to do, as I had a couple of SUVs I was interested in at other dealerships, but in the end I came back to Groove Toyota because of Daniel. We made the sale on a busy Saturday and he stuck by my side through the entire process, which included me trading in my truck. To the management at Groove, you may have 80+ salespeople fighting for a sale, but it's the ones like Daniel who build loyalty out of customers like me by treating people with respect. Daniel represents your dealership with integrity and character, and these are qualities you just can't teach, but should appreciate. More

HIGHLY recommend this dealership - Zach, our salesman was professional, friendly, efficient and genuine. Jordan is outstanding and Ali made the entire process painless. We truly appreciate them all and wi professional, friendly, efficient and genuine. Jordan is outstanding and Ali made the entire process painless. We truly appreciate them all and will continue to purchase future vehicles with them. Thank you! More

Zach Piccinati was incredibly friendly and helpful throughout the entire process. Would certainly recommend him and go through him again! throughout the entire process. Would certainly recommend him and go through him again! More

John olmstead was very helpful with my purchase of my new Toyota truck excellent and helping with the new features on the truck. I would highly recommend more people buying trucks from John. Toyota truck excellent and helping with the new features on the truck. I would highly recommend more people buying trucks from John. More

Great experience in buying a new car. It has been 14 years since my last experience and things have changed with technology. Sales staff is top notch. Thank you for making buying a car a It has been 14 years since my last experience and things have changed with technology. Sales staff is top notch. Thank you for making buying a car a good experience. More

I had an absolutely phenomenal experience buying my used 4Runner TRD Pro from Groove Toyota. I had a few pretty unorthodox requests involving swapping over accessories, and Rami Zardeh and the team were inc 4Runner TRD Pro from Groove Toyota. I had a few pretty unorthodox requests involving swapping over accessories, and Rami Zardeh and the team were incredibly patient and went above and beyond to make everything happen without hesitation. Rami was outstanding throughout the entire process—professional, accommodating, straightforward, and never once made me feel rushed or like my requests were an inconvenience. This was easily one of the best vehicle-buying experiences I’ve had, and I wouldn’t hesitate to recommend Rami and Groove Toyota to anyone looking for their next vehicle. More

Summary: Make sure you go through used cars with a fine-toothed comb when considering buying from Groove. They don't do their due diligence, use deceptive add-on tactics, and will completely ghost you fine-toothed comb when considering buying from Groove. They don't do their due diligence, use deceptive add-on tactics, and will completely ghost you once they have your money. Find your used cars elsewhere if you can. I came into Groove on June 19th looking for a new-to-me truck I saw online, ready to trade in and buy. My scheduled sales guy wasn't available, which was confusing, but I rolled with it. On the test drive, the salesman didn't know much about the vehicle beyond the Carfax. I noticed some cutouts in the bed where old speakers were and a broken tonneau cover, but figured no big deal and proceeded. Then came the usual negotiation games: trying to dismiss my Carvana trade offer ("those aren't real"), pushing against my credit union financing, and attempting a massive markup by tacking on a $1,299 window tint (on a truck with factory rear tint) and other junk fees. After calling them out, I got the price back down near advertised, factored in that the TRD Pro shocks had no service record, and bought it. As soon as I started it up to head home, Android Auto failed because "no access to GPS." On the drive, the audio sounded terrible. That weekend, I took it on a long drive and found out the GPS, Android Auto, and premium JBL audio were completely non-functional, pre-collision warnings were also listed in the system, and the brakes caused a terrible steering wheel shake from warped rotors. When I contacted my salesman, he told me to bring it back in. I drove back with an earbud in and a janky phone situation for navigation. They kept my truck for 3 full days. They re-calibrated the sensors and eventually did the brakes, but communication was awful—my salesman never checked in, and when they ran out of rental cars, it took a chain of managers just to approve an Uber home. They gave the truck back saying they couldn't check the GPS or audio and had "no idea" about any issues. When I had asked for the listing to prove what was advertised, I was told it was deleted and they couldn't provide it. When I asked for the manager's contact info to ask about return options, the salesman claimed he didn't have his own manager's number, but once I texted the front desk to ask for a manager to discuss return/exchange, suddenly the salesman started replying. The next day, I took the truck to an independent audio shop. In less than 10 minutes, they diagnosed that the previous owner had ripped out the stock speakers, cut the wiring, and removed OEM components. It cost me $5000 out of pocket just to get the audio and Android Auto working. Groove sold me a truck at a premium price with thousands in hidden defects, provided zero real support, and gave me the runaround until I pitched a fit. Test drive every single thing and check them top to bottom, because Groove sure doesn't. Needless to say, I've advised all my friends and colleagues to avoid Groove like the plague—they do not do their due diligence, they are a pain to deal with, and they'll gladly make use of false advertising and predatory sales tactics. Go anywhere else. More

Customer service was top notch. Our sales representative was very attentive and informative, as well as accommodating to our needs. Our sales representative was very attentive and informative, as well as accommodating to our needs. More

Larry Lewis is my new car guy! He was extremely helpful, patient, and professional. Highly recommend coming in to see him. He was extremely helpful, patient, and professional. Highly recommend coming in to see him. More

We had an easy and friendly transaction with Zach Piccinati. Excited for my new Land Cruiser! Piccinati. Excited for my new Land Cruiser! More