Agreed on a price of $24800 on a Acura TL 2010. We sat down to finalize the paperwork that evening when I was told by the General Manager that there is an additional cost of $389 for the interior application of Permaplate which is a mandatory application that Grossinger does for all their used cars. Upon inspecting the interior of the vehicle, I noticed stains on the arm rest of the back seat and I questioned the effectiveness of Permaplate. We then decided to take delivery the next day after the clean-up of the spots. Next morning, I called up Grossinger Auto, Lincolnwood, and their Normal store and was told that Permaplate is a customer request application-not mandatory as the General Manager claimed. Having presented the info, the General Manager finally agreed to waive the Permaplate cost with great reluctance. Later that day, upon close inspection of the both front seats folds they were loaded with dirt, hair, crumbs and dust. Having e-mailed the photographs of the front seat to the salesman, I was told to bring back the car to have it vacuumed. . Now the point I have to address is that if Permaplate is a mandatory process why were the seats not cleaned before its application. Well the age old definition of a "USED CAR SALESMAN" fits very well here. Was Grossinger Motors honest and truthful about the permaplate application? Well the answer lies in the following. I asked the General Manager that since permaplate was already applied to the vehicle interior, if he could honor its benefit such as its warranty etc and its documentation. His reply was that since I did not pay for it, I will not be eligible for its benefits. That was an HONEST ANSWER if the vehicle had the permaplate application (or not).