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Grossman Nissan
Old Saybrook, CT
110 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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110 Reviews of Grossman Nissan
November 25, 2014
Just bought my second car at Grossman Having bought a Sentra 7 years ago and benefited from first class treatment by Grossman's excellent service department my wife and I decided to trade Having bought a Sentra 7 years ago and benefited from first class treatment by Grossman's excellent service department my wife and I decided to trade our aging Honda Odyssey for a new spacious AWD Pathfinder. The buying experience was outstanding. Robin and Asher worked as a team to help us find a 3 row vehicle for safely transporting our 6 grandchildren at an affordable monthly payment tailored to our retirement income. We felt listened to and well cared for and confident that the dealership will ensure the health of our new Pathfinder going forward. Thank you Grossman! More
by K9sfriend
Employees Worked With
Robin Sloop, Asher Levi, Arnie Permison
Helpful November 15, 2014
Easy Buying Experience We recently purchased a Nissan NV200 compact cargo van. We love the vehicle, and the buying process was smooth. Ej gave us all the information we need We recently purchased a Nissan NV200 compact cargo van. We love the vehicle, and the buying process was smooth. Ej gave us all the information we needed and had great follow up without being high pressure. Would definitely come back. More
by kph
Employees Worked With
Ej Boyer
October 27, 2014
Professional Grossman Nissan is a caring and professional small business run by second generation ownership. I bought (2) two work trucks for my business and from Grossman Nissan is a caring and professional small business run by second generation ownership. I bought (2) two work trucks for my business and from start to finish the staff was direct, courteous, and helpful. Would I go back? Yes. Would I recommend this dealership to others? Yes! More
by CHASROY07
Employees Worked With
Asher Levi, Linda Grossman, Jasper The Dog, Mike Painter
May 27, 2014
Amazing Customer Care I've recently bought a used Murano from Grossman, and my fiancé and I were incredibly impressed by this dealership. We had been shopping around at dea I've recently bought a used Murano from Grossman, and my fiancé and I were incredibly impressed by this dealership. We had been shopping around at dealerships for weeks, and Grossman was the only dealership that didn't make us feel hassled or pressured. They allowed us to shop on our terms, not theirs. Our saleswoman, Susan, was fantastic. She is a real asset to the company. She made sure that we got the best deal possible, and we felt like old friends by the time that we left with our new car. This dealership bent over backwards to accommodate our needs, and my Murano is secondary to amazing experience that we had. As we both told Susan as we were leaving, we bought our car because of the integrity and friendliness of the staff at Grossman's. We look forward to doing business with them again, and cannot wait to recommend the dealership to our friends and family when necessary. More
by BeckyMar
Employees Worked With
Susan P.
March 15, 2014
Ali ran my credit numerous times without telling me. I ask him about getting approved with bad credit he says they had bank for that. Yet he ending up.running my credit 6 times have denied. I told him sto ask him about getting approved with bad credit he says they had bank for that. Yet he ending up.running my credit 6 times have denied. I told him stop running credit it is hurts my score . They have bank but you got me denied six times with letters prove it. These guys are scammers. Stay away hope owners read this More
by mikevita
Employees Worked With
Ali and Jesus
March 04, 2014
Beware of unclear practices, questionable mechanics and undisclosed fees. I contacted Grossman Nissan, in regard to a car that they had listed. Initially they were helpful although inconsistent about som undisclosed fees. I contacted Grossman Nissan, in regard to a car that they had listed. Initially they were helpful although inconsistent about some discrepancies in mileage. In the end, there were less miles than anticipated which is a plus, but also reflective of their lack of efficiency. I spoke with multiple agents in the process who were polite prior to the sale. Garret was willing to go over numbers and we reviewed numbers four times prior to me picking up the car. I also had a mechanic look at the car and he identified some issues with the breaks, routers and tires. Garret spoke with his mechanic and confirmed that they could fix the problems. They frequently reminded me of what a great deal I was getting, although I was paying their listing price. When I picked up the car, I was on a very limited time frame. I had discussed this ahead of time and was reassured that 1.5 hours was sufficient since we had reviewed everything. This is my first mistake as you should never trust a dealer to have your best interests at heart. I thought that we had teased out all of the numbers and mechanical requests. Mike, was new and therefore struggled to input the information in the new data system. He was polite, but spent a significant amount of time typing and then having to retype information. After all of the paperwork was printed I noticed a $115 wheel locking fee that was not disclosed. Garret and I had reviewed the numbers down to the penny. This was never disclosed, however I was told that it was a mandatory service. Also, on my way out they provided me with a copy of the mechanical work that they were supposed to correct. It noted that they utilized used tires instead of new tires to correct the problem. While that may have been feasible and cost effective for them, this should have been discussed. I also received a voicemail a few hours after the transaction from Mike, stating that he forgot to give me my registration paperwork. I returned his call on Saturday but didn't hear anything. I called again on Tuesday, to discuss this issue as well as my displeasure with the lack of transparency. This is where Grossman falls apart. While I was a paying customer, they were more than respectful and polite. Since I have signed the paperwork, they are no longer willing to discuss things and Robin insists that I should be happy because I got a good deal. I am not asking for any financial compensation or anything of that nature but wished to express my frustration with the lack of clarity. Robin continued to excuse the use of used tires and the undisclosed fees because “I got a steal and they lost money.” The problem with that logic, is that I paid what they asked for. If it wasn't a deal that they were prepared to make, than they shouldn't have offered the car at that price. You cannot justify questionable practices by insisting that I got a nice deal. It was amazing to see the drastic difference in the way Robin handles customers pre and post commission. Up until the final sale and my finer review of the paperwork, I was happy with my experience. People have such qualms with dealerships for the reasons I’ve listed above. Unfortunately, Grossman is just like every other dealership. Do not trust them to be transparent and forthcoming. Ensure that you double check everything and request any other agent than Robin. More
by ccrescimano
Employees Worked With
Robin, Garret and Mike
January 27, 2014
Informative, aggressive (in a good way!) and responsive to all our needs. Excellent deal offered and accepted although we hadn't planned on closing a deal that day. to all our needs. Excellent deal offered and accepted although we hadn't planned on closing a deal that day. More
by ireland3373
Employees Worked With
Robin Sloop
September 01, 2013
I recently purchased a 2009 Chevrolet Silverado 1500 from this dealer and I must say....from start to finish the entire experience was pleasant. Unlike most car dealerships where you're bombarded by the sale this dealer and I must say....from start to finish the entire experience was pleasant. Unlike most car dealerships where you're bombarded by the salesmen, this dealer was reserved and friendly the entire time. They provided great information about the vehicle and never once told a lie for their benefit. Jesus Hernandez sold the truck to me and he was very enjoyable to work with. I was able to purchase and leave with the truck on Sunday on a holiday weekend...Tammy Hayward was fantastic in making things happen fast. They also didn't try to rip me off on my trade-in...which is unusual these days with car dealers. I would suggest buying any vehicle this dealer offers to anyone! More
by jcole24
Employees Worked With
Jesus Hernandez, Tammy Hayward
August 23, 2013
I feel that a week is enough time to address a problem. Nothing has been done to rectify it so I will share it publicly. Although my interaction with the sales department was great, the two times that I ha Nothing has been done to rectify it so I will share it publicly. Although my interaction with the sales department was great, the two times that I have dealt with the Service Department at Grossman have been absolutely terrible. On my first visit in January, my axleback exhaust was unevenly installed (crooked) and the mileage was wrongly entered in the system, which provided conflicting information on my Carfax report. I found this out at another installation during a service visit. My second visit consisted of addressing those two previous issues, replacing a windshield wiper cover, a trunk sticker, a weathered/faded leather seat cover and mainly addressing a manufacturer defect that is causing my trunk-lid to rub on my rear bumper and wear away the paint at two specific spots on the edges.. After a day, I got a call to tell me that the last two items wouldn't be covered. The seat wasn't ripped enough to them and the trunklid didn't touch enough. When I mentioned that this happened over time, the service manager told me that a stone was probably the cause. My degree is not in engineering but common sense would tell you that is almost impossible based on location. It's obvious the paint overspray is at fault. When I went to pick up the car, the floor was muddy and the vehicle had 2 dents on either side of it, which I know weren't there since I had washed it that morning. I gave them the benefit of the doubt on the first visit but this time around is unacceptable. At this point, all I can say is that is how you lose customers. Not only to refuse warranty repairs but to try to navigate their way out of fixing the damage caused during the last visit speaks volumes to their integrity. So much for their motto. Only 1 out of 4 people apologized to me for the dents and not surprisingly, he was from the Sales side of things (which I did appreciate). I just can't recommend them after this. Update: At the very least, the dents are finally being addressed. More
by mikeleon111
Employees Worked With
Mike Wells, Gary Arms
June 22, 2013
After research and comparrison shopping, we purchased a fourth vehicle from Grossman Nissan. We appreciate their straight-forward, no-nonsense pricing and trade negotiations seldom found at other dea fourth vehicle from Grossman Nissan. We appreciate their straight-forward, no-nonsense pricing and trade negotiations seldom found at other dealerships. Overall, the Grossman sales staff is friendly and the showroom atmosphere relaxed but professional. Personnel treat the customer with respect and follow a no-pressure, reasonable, and fair business model. In additon, our experience with the Grossman service department has been positive. Service personnel are equally friendly, helpful, and accomodating. As a rule I do not recommend car dealerships but give high praise in the case of Grossman Nissan. More
by rebamarie
Employees Worked With
Jym Narducci, Tim Emrich, Tammy Hayward
