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Grote Mitsubishi
Fort Wayne, IN
485 Reviews
I’m on a mission to put the fun back into buying a car and bring respect and responsibility back to the car business. I’m fighting for you. At Grote Automotive we believe everybody deserves to drive a nicer, newer car. And we’re dedicated to solving problems first and making money second.
I’m a firm believer that if you treat people with courtesy and educate them with the most complete information available, they’ll be empowered, they’ll be more informed and they’ll become your customers for life.
Bottom line, you deserve to be treated with respect and honesty when buying a car. And that’s what I’m promising. I’m not in business to sell cars to make a quick buck. I’m in business to sell cars to find great people who will stay with me for life.
I want to build a relationship with you… a relationship that adds value to your life… one built on trust and mutual respect… a relationship that will end your search for an honest car dealer and finally give you a dealership you feel comfortable doing business with for life.
My name is Fred Grote… and I’m A Dealer FOR The People.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 485 reviews
February 23, 2018
Great service Special shout out to Ituro and Brian for working with me on purchasing my car. They were awesome!!! Wish I'd have gone there sooner. Special shout out to Ituro and Brian for working with me on purchasing my car. They were awesome!!! Wish I'd have gone there sooner. More
by Sarge
Employees Worked With
Ituro , Brian Brothers
February 14, 2018
totally bad experience!!! Absoutely the worst experience at a “Car Dealership” in my entire life. Was told on the first day I arrived that I was approved to drive a 2016 Chevy Absoutely the worst experience at a “Car Dealership” in my entire life. Was told on the first day I arrived that I was approved to drive a 2016 Chevy Sonic. After making so many trips to Grote’s they actually filled my car with gas due to the fact that I had made so many trips there in a 10 day period. Then after 10 days of having the car they called and said to return the car because I was not approved. There is not one good thing I can say about Grote’s. Just stay away, you will get better service at a gas station! More
by Susie Q
Employees Worked With
Brett , Kim Baker, Susan Pequignot, Adrian Guitierrez
February 13, 2018
Nothing less than AMAZING!! Chris Anderson was so patient and understanding! He listened & instantly knew what we were looking for!! Chris found EXACTLY what we were looking f Chris Anderson was so patient and understanding! He listened & instantly knew what we were looking for!! Chris found EXACTLY what we were looking for!! Chris went above and beyond!! Made our experience uniquely pleasant! If looking for a car. I recommend you ask for Chris Anderson!! More
by Thegooddeb
Employees Worked With
Chris Anderson
February 12, 2018
Enjoyable Staff was very helpful, pleasure to do business with. Excellent in customer service Sales rep very pleasant and helpful. Would recommend buying a veh Staff was very helpful, pleasure to do business with. Excellent in customer service Sales rep very pleasant and helpful. Would recommend buying a vehicle there More
by GMC Acadia
Employees Worked With
Susan Pequignot, JR Albert
February 01, 2018
friendly knowledgeable staff that goes out of th Well but true we did not get the car we wanted but they showed us an alternative option that was at a great price and finance done everything they cou Well but true we did not get the car we wanted but they showed us an alternative option that was at a great price and finance done everything they could to get us in that vehicle at a payment we could afford More
by Reaper
Employees Worked With
Susan Pequignot, Josh Feichter, Brad Moore
January 30, 2018
Polite and Direct I highly recommend going to Grote Automotive to buy your vehicle. Amazing customer service and they were not pushy at all. I was able to speak to the I highly recommend going to Grote Automotive to buy your vehicle. Amazing customer service and they were not pushy at all. I was able to speak to the financial consultant who was very honest about payments and working with their banks. They were able to work with my credit score and get me into an amazing vehicle! More
by kytbailey
Employees Worked With
Rick Burns
January 30, 2018
Repair My wife's vehicle had an engine issue, I called up Grote spoke with Patrick because it is still under warranty. Had my wife drop the car off on Friday My wife's vehicle had an engine issue, I called up Grote spoke with Patrick because it is still under warranty. Had my wife drop the car off on Friday Chad Kuhlman our salesman was there to greet her and take care of getting her where she needed to be to get the process started. Lee Gillingham in service, like always did great work and took care of our vehicle like it was his own and it was done that following Monday Patrick Lyons was very helpful with the paper work as well and I was out the door in no time at all. I trust Grote's service department with all my vehicales and will continue to use them with all my service needs. More
by Bbrown51
January 22, 2018
great service pretty happy they have a service center near me that knows our family and the cars we have bought. They treat me right and help me with my car. I work pretty happy they have a service center near me that knows our family and the cars we have bought. They treat me right and help me with my car. I work with Patrick and he always takes care of me. More
by M Kent
Employees Worked With
Lee Gillingham
January 21, 2018
Treated like Gold I bought my car from Grote about a year ago. We have used Grote’s Service center for this car and our other vehicles. We always deal with Bob and Zach I bought my car from Grote about a year ago. We have used Grote’s Service center for this car and our other vehicles. We always deal with Bob and Zach and they take care of us each time we need service. Thank you guys! More
by Happy Customer
January 04, 2018
Poor service, failure to listen overall bad experience. Crap-tacular experience... I'm already pre approved thru my bank for an auto. I was looking around for a btw one and found one that seemed to fit wha Crap-tacular experience... I'm already pre approved thru my bank for an auto. I was looking around for a btw one and found one that seemed to fit what I was looking for on their site. I called the number, gave them all my info and was directed to go to the location and tell them that Austin set me up with a VIP appt with his manager (whatever that is) and they would have the vehicle ready there for a text drive. I got to the location and no info was sent (because there's "no way for us to see any of the notes from your phone conversation"), there's no such thing as a VIP appt, it's essentially whatever half frozen used car sales person that's up next in the rotation. After the friendly greeting and education on the scam-centric VIP appt, I was ushered into a broom closet sized "office" and told that unfortunately that vehicle belongs to the owner's daughter; that although it is in fact on site, but I wouldn't be able to look at it... I was then informed that they'd be happy to look they their database and try to find something that would work. Needless to say, after taking time out of my day to go look at a vehicle that was supposed to be ready for me to test drive, I didn't care to have any more of my time wasted with poorly executed bait-and-switch tactics. For anyone looking for a new vehicle from a company that understands integrity, go to Kelley Automotive. Don't waste your time or money with this scam-fest. Update: After leaving the dealership, I got a voicemail stating that evidently there is a way to look up the info from my previous phone conversation, and in doing so, even though I had to correct him six different times that it was a Jeep Cherokee, not "Grand" Cherokee, he was still under the impression that I was talking about a Grand Cherokee that wasn't currently (??) for sale... However, they did have the vehicle that I had requested and that they would like me to stop back in and see what they could do to earn my business back... So, admitting that you lied to me about not being able to access the records for an appointment is somehow supposed to make things better? No thanks. More
by Dahaka
Employees Worked With
Dale, I believe was his name... The "internet people" like Austin and his supervisor were both awesome... But not enough to make up for the rest of the experience.
