Zach Burdette
Zach Burdette at Grote Mitsubishi

Zach Burdette

Service Advisor

Grote Mitsubishi

1630 N Coliseum Blvd
Fort Wayne, IN 46805

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4.6
152 Reviews

Languages Spoken

English English

4.6

152 Reviews

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152 Reviews of Zach Burdette

August 03, 2026

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Employee Rating

Grote has been amazing to work with from the buying process to the repair process when my truck unexpectedly went down the day I got it. They are kind and are willing to work with me and we’re great ab More

by Kallie1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

Aug 03, 2026

Grote Mitsubishi responded

Thank you so much for your kind words! We're glad to hear you had a positive experience with both our sales and service teams. While we're sorry your truck had an unexpected issue so soon after your purchase, we're happy we could get you in quickly and help get things taken care of. We truly appreciate your patience and your trust in Grote, and we look forward to being here for you whenever you need us. Safe travels!

August 02, 2026

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I pitched a used 2019 Ford F150 truck and Malik was my salesman and he was very thorough,patient and made the whole process as easy as possible and there was an issue with my passenger side mirror and The More

by tudor147
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 31, 2026

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They sold me a car with the headlamp not working i got pulled over and the police told me that it's against the law to sell a vehicle in this condition now the part is on back order. Not real happy. More

by Nina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 28, 2026

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Zach and Grote have always been very straightforward with their service center. I believe they operate with honesty and very little fluff. Never pushy and always accommodating. More

by justin.busch
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

Jul 29, 2026

Grote Mitsubishi responded

Thank you for your kind words! We're so glad to hear that Zach and our service team have earned your trust. Providing honest recommendations, transparent communication, and a no-pressure experience is exactly what we strive for. We truly appreciate your support and look forward to taking care of you again on your next visit!

July 27, 2026

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Employee Rating

The dealership has provided good customer service The dealership has provided good customer service and to see to customer needs. More

by laticiajones473
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

Jul 30, 2026

Grote Mitsubishi responded

I'm so glad to hear that you had a positive experience with our dealership! Providing exceptional customer service is our top priority, and we're always happy to go above and beyond to meet your needs. Thank you for choosing us! 😊

July 16, 2026

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Employee Rating

Oil change and tire rotation were completed on time. The Service Advisor, Zach, was knowledgeable and helpful. More

by pennylousaunders
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

Jul 19, 2026

Grote Mitsubishi responded

Thank you for taking the time to leave a positive review! We're glad your oil change and tire rotation were completed on time and that Zach provided knowledgeable and helpful service. We hope to see you again in the future!#CustomerSatisfaction #EfficientService

July 06, 2026

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Always trust them with my family's vehicle very respectfully and caring with my concerns. Also willing to take the extra steps to make sure repairs are correct. More

by Patrickalan80
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

Jul 09, 2026

Grote Mitsubishi responded

Thank you so much for trusting us with your family's vehicle! We truly appreciate your kind words and we are glad to hear that you felt respected and cared for. It is our goal to always go the extra mile to ensure correct repairs. Thanks for choosing us!

June 28, 2026

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Zach B and his team have always provided EXCELLENT customer service. My dad lives out of state and he's my go to person, he and Zach have an excellent relationship and my dad trusts Zach and Grote to More

by lotoqua
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

Jul 09, 2026

Grote Mitsubishi responded

Thank you for your kind words! We are so glad to have earned your trust through our excellent customer service. Your satisfaction and safety are our top priorities. We truly appreciate your continued support and look forward to serving you and your family in the future. Drive safely! #GroteCares

June 14, 2026

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Employee Rating

I trust the automotive department . They have taken care of me every since I purchased my explorer. More

by forlife.fr
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

Jun 15, 2026

Grote Mitsubishi responded

Thank you for your kind words! We truly appreciate your trust in our service department. It means a lot to know we've been able to take care of you since you purchased your Explorer. We value your continued business and look forward to helping you with all your vehicle needs for many years to come. Thank you for being part of the Grote family! 🚗😊

June 13, 2026

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Employee Rating

Prices are too high I bought the car brand new and the prices seem to get higher and higher More

by wrightgreg1710
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

Jun 15, 2026

Grote Mitsubishi responded

Thank you for your feedback, Greg. We appreciate you choosing us for your vehicle needs since purchasing your car new. We understand that rising service and maintenance costs can be frustrating. While many parts and labor costs have increased over time, we strive to provide quality service, skilled technicians, and value for every visit. We appreciate your business and hope to continue serving you in the future. If you ever have questions about recommended services or pricing, please don't hesitate to reach out to our team.

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