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Grote Automotive - Service Center

Fort Wayne, IN

4.4
45 Reviews
Call Service Center (260) 422-5000

45 Reviews of Grote Automotive - Service Center

Sort by
May 23, 2025

I come from Huntington for service to my vehicle and am always treated with respect. More

by renee.webb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Grote Mitsubishi responded

Thank you, Renee, for trusting us all the way from Huntington! We’re glad to hear you always feel respected when you visit. Zach, Megan, and the whole team appreciate your kind words and look forward to taking care of your Mitsubishi for many years to come!

May 22, 2025

Haven't had the vehicle for 2 weeks and it's been in for repairs once and now second time coming up. Not too happy with the way vehicle is performing. Stuck with vehicle for 6 yrs and wanna make sure it's More

by studlight_cowboy46747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Grote
3.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Burdette
4.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Driscoll
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Keller
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May 22, 2025 -

Grote Mitsubishi responded

We’re very sorry to hear about the issues you've experienced so far. That’s certainly not what we want for any of our customers—especially with a long-term purchase like this. We’d love the opportunity to make things right and explore possible solutions. Please reach out to us directly at 260-422-5000 so we can look into this further and find the best path forward. Your satisfaction and peace of mind are very important to us.

May 26, 2025 -

studlight_cowboy46747 responded

I've left a message I'm not bashing Grote by any means. I work from 7 to 330 but would like to talk to someone about the vehicle we've purchased. About what can be done to resolve the issues we're having. The car has to be driven around and put on a highway. Today the transmission kick hard on us and still having bad vibration on highway with steering wheel vibrating.

May 07, 2025

PATRICK IS SO HANSOM AND TAKES CARE OF CAR VERY WELL, ALWAYS ASKS IF WE WANT OIL! More

by autocaresolutions
Recommend Dealer
Yes
Employees Worked With
Patrick Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

Grote Mitsubishi responded

Thank you to our friends at Autocare Solutions! We truly value our partnership and appreciate the kind words. Patrick is definitely a gem on our team—we’re lucky to have him! Looking forward to many more successful and smooth collaborations together!

April 29, 2025

So thrilled to be able to get a dependable vehicle to replace the one that unfortunately is undrivable. Jennifer was just amazing and helpful in every way. Y'all definitely better keep her 💯😁 More

by AmyRose8105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Driscoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Grote Mitsubishi responded

Thank you so much, Amy! We're thrilled to hear you found a dependable vehicle, and even more excited that Jennifer made the experience so great for you! We'll definitely hang on to her — she's a gem! 😊 Congrats on your new ride!

April 23, 2025

Very good experience. Everyone professional and had a sense of concern and urgency. Thank you More

by Lisahughes1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2025 -

Grote Mitsubishi responded

Thank you, Lisa! We’re delighted to hear you had a great experience and felt our team’s professionalism, concern, and urgency. Your feedback means a lot. We’re always here if you need anything!

April 07, 2025

The service was prompt and willingness to answer any questions and concerns I inquired about. More

by theresastapleton18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

Grote Mitsubishi responded

Thank you for your feedback! 😊 We're glad to hear that you received prompt service and felt that your questions and concerns were addressed. We're always here to help!

March 23, 2025

Friendly, definitely dependable, makes you feel more like a family than a customer. They take pride in their work and never let you walk away unsatisfied. You can get an oil change from a lot of places but w More

by deneanpatton26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Grote Mitsubishi responded

Thank you so much for your kind words! We're thrilled to hear that you feel like family when you visit us. Providing a warm, welcoming experience and top-notch service is what we strive for every day. We truly appreciate your support and recognition of our team—from our service techs to the friendly face making that delicious popcorn! 😊 We look forward to seeing you again for your next visit! 🚗✨

March 22, 2025

I didn't deal with Grote Mitsubishi nor Meagan. I dealt with Grote Automotive in Elkhart, Indiana. My sales man was named Colton. Colton & that dealership was a 4 out of 5 stars. They helped get me More

by rbprincess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton-Salesman at Grote Automotive in Elkhart Indiana
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Mar 24, 2025 -

Grote Mitsubishi responded

Thank you for your feedback! We're glad to hear that Colton and the team at Grote Automotive in Elkhart were able to help you find a better vehicle that you love! We appreciate your honest review and are always here if you need anything in the future. Enjoy your new ride! 🚗😊

March 20, 2025

Service is great has great service tech in indiana that take great great care of your vehicle!! More

by Nessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos services tech
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Mar 20, 2025 -

Grote Mitsubishi responded

Thank you so much for your kind words, Nessa! We're thrilled to hear that you had a great experience with Zach and Megan. We take pride in caring for your vehicle, and it's wonderful to know that Carlos took excellent care of it. We appreciate your trust in us, and if you ever need anything else, don't hesitate to reach out!

March 13, 2025

Very professional in what they do taking care of the customer as if it was their car. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Grote Mitsubishi responded

Thank you, Frank! We appreciate your kind words and are glad to hear you had a great experience. Taking care of our customers like family is what we strive for!

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