Group 1 Buick GMC North

The only negative thing that I have is win, the service tech tries to do too many things at one time. While I was paying for my truck service instead of devoting his attention to me he was on the phone, tr tech tries to do too many things at one time. While I was paying for my truck service instead of devoting his attention to me he was on the phone, trying to work out an issue with a purchase order For another customer. I feel better when a service tech is devoting his attention on me and my issues. More

Friendly and Professional. I must say they had great patience and we were able to close the deal. Steven, was a rock bc - he never wavered pertaining to the process or the deal I must say they had great patience and we were able to close the deal. Steven, was a rock bc - he never wavered pertaining to the process or the deal and I got a gorgeous car! More

I called and made an appointment for service and insisted I did not want to in the waiting room I just like to get it serviced and then it was told it’d be no problem. Five hours later I got my truck back. I I did not want to in the waiting room I just like to get it serviced and then it was told it’d be no problem. Five hours later I got my truck back. I will heavily way the prudence of returning to the dealership for service. More

Happy with the services provided and how efficient professional and helpful my experience was. George Avila always goes above and beyond grateful for his help every visit. professional and helpful my experience was. George Avila always goes above and beyond grateful for his help every visit. More

Best car buying expensive ive ever had. I will definitely be back when its time to upgrade my truck. John couldn't have been any better. I will definitely be back when its time to upgrade my truck. John couldn't have been any better. More

I felt that the overall experience this time was below satisfactory. I originally scheduled my visit to be seen by Sunni Felix but was sent to another service consultant. I really don’t understand why yo satisfactory. I originally scheduled my visit to be seen by Sunni Felix but was sent to another service consultant. I really don’t understand why you have a 6 week wait on loaners. Are you holding cars there for 6 weeks? I had to get a rental which I am still pending reimbursement from warranty. I had to call several times to get a status of my vehicle for something that could have been done in a matter or days not weeks. On top of that you guys have the gall to call me and ask for additional money when you forgot to charge for labor on service that was already exceptionally high. I still have one or two oil changes left there but will likely take my vehicle to another authorized service provider in the future once I use my oil changes. I don’t know what happens to this place but the service isn’t what it used to be when i purchased my vehicle 5 years ago. More

From the moment I walked into the dealership, I felt so welcomed. Chris Hennis was our sales agent. His help throughout the entire process of acquiring my dream car was so smooth. He explained every detail welcomed. Chris Hennis was our sales agent. His help throughout the entire process of acquiring my dream car was so smooth. He explained every detail, making me feel completely satisfied and well-informed about this decision. If you're looking to purchase a vehicle, I 100% recommend Chris Hennis Beck & Masten North Houston. Thank you again for everything. More

I really enjoyed the tour around the dealer to makes my selection and everyone works there provided me the help i was looking for keep doing like that yall tbh e best 👍🏼👍🏼👍🏼 selection and everyone works there provided me the help i was looking for keep doing like that yall tbh e best 👍🏼👍🏼👍🏼 More

Dealer advertised a mark down price and used that price to start the deal. I had 3 other dealers that had marked down prices and as soon as I wanted to start dealing they raised the price back up to stick to start the deal. I had 3 other dealers that had marked down prices and as soon as I wanted to start dealing they raised the price back up to sticker price. More