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Group 1 Chrysler Dodge Jeep Ram Rockwall
Rockwall, TX
1,194 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,194 reviews
September 01, 2026
Made a service appointment over the phone and was told 2-4 hours to correct the issue. I arrived at the dealership and the service advisor assigned was not working that day and the service advisor I was 2-4 hours to correct the issue. I arrived at the dealership and the service advisor assigned was not working that day and the service advisor I was given said it would be 3-5 days. It certainly appears they have an internal communication issue at that dealership. 1 star, do not recommend. More
by tekwiz23tn
Employees Worked With
She did not give her name.
August 28, 2026
For the second time, I called and was scheduled for a recall repair on my 2025 RAM only to be told after getting there at 7:30am that the part is on "nation-wide" backorder with no idea when it will be a recall repair on my 2025 RAM only to be told after getting there at 7:30am that the part is on "nation-wide" backorder with no idea when it will be available. Why is this not considered when customers are being scheduled? Bad enough RAM sends recall notices for parts they don't have, but the dealership scheduling the repair and wasting customers' time by scheduling service when they know they don't have the part is ridiculous . More
by JG
Employees Worked With
Can't remember
August 27, 2026
Compared to other dealerships i have been to, i would say in my opinion, the Chrysler Dodge Jeep Ram Rockwall has a friendly environment and good time management. in my opinion, the Chrysler Dodge Jeep Ram Rockwall has a friendly environment and good time management. More
by jelani T
Employees Worked With
Austin Hickey
August 27, 2026
Facilities are old/outdated & service is extremely slow. Four hours for oil change, 5 tire rotate and balance and when I got home my washer fluid was empty Four hours for oil change, 5 tire rotate and balance and when I got home my washer fluid was empty More
by Ty
Employees Worked With
Unknown
August 26, 2026
They have found and fixed several things under warranty fixed several things and warranty. One big one that I took to a shop that the other shop couldn’t find. I have a reasonable price prices on syntheti fixed several things and warranty. One big one that I took to a shop that the other shop couldn’t find. I have a reasonable price prices on synthetic oil changes and they don’t try to oversell me. Nobody came to me to convince me to get new air filters during the oil change. Most other dealers and the quick lube places would have. More
by Wyatt44
Employees Worked With
Jessica
August 24, 2026
Cannot get radio issues resolved. Scheduled appt, then told when I was there for appt, I have to come back at 7 am wait in line for service, then leave my car for who knows how long. Scheduled appt, then told when I was there for appt, I have to come back at 7 am wait in line for service, then leave my car for who knows how long. That is unacceptable since I purchased the car less than 2 years ago and have repeated problems with the same components. Let alone I had to point out the short in the cabling harness based on symptoms. Technician never looked at it. More
by Dissatisfied
Employees Worked With
Several
August 22, 2026
Worst customer service from the moment you walk in I regret going to this dealership. Only went for an oil change and was there for almost 4 hours. When the dealership was empty. regret going to this dealership. Only went for an oil change and was there for almost 4 hours. When the dealership was empty. More
by ortizroofing469
Employees Worked With
I don’t know
