Group 1 Chrysler Dodge Jeep Ram Rockwall

Excellent - Matt was awesome Was a good experience, It will be a great experience once the car is detailed and the goo is removed from stuff they put on the the hood from the tra Was a good experience, It will be a great experience once the car is detailed and the goo is removed from stuff they put on the the hood from the transport to the dealership. Overall one of the easiest car buying experiences I have ever had. More

Enjoyable Everyone that we dealt with was super friendly, kind, knowledgeable and helpful. We were able to find exactly what we wanted with no pressure. Very Everyone that we dealt with was super friendly, kind, knowledgeable and helpful. We were able to find exactly what we wanted with no pressure. Very good experience! More

They made sure I got the exact vehicle I wanted The 2019 Ram truck I wanted is so new there just isn't a lot of them out there yet. I knew exactly what I wanted and they went out and found it. They The 2019 Ram truck I wanted is so new there just isn't a lot of them out there yet. I knew exactly what I wanted and they went out and found it. They kept me informed of the process and actually delivered my new Ram truck earlier than promised. I would highly recommend Rockwall Dodge. Old fashioned customer service still lives here. More

Great customer service James Gracom treated us like family! Great guy and very genuine! We had issues with our vehicle and were four hours away from home. James made us feel James Gracom treated us like family! Great guy and very genuine! We had issues with our vehicle and were four hours away from home. James made us feel welcome and kept us updated. Thanks so much to James and his crew! More

Good experience except for item listed below. The oil change coupon I furnished at initial writeup was to include a tire rotation. I noticed after I got home and reviewed the invoice it did not m The oil change coupon I furnished at initial writeup was to include a tire rotation. I noticed after I got home and reviewed the invoice it did not mention that a tire rotation was performed. I don't know whether the tires were rotated and not noted on the invoice of if the rotation was not performed. At the initial writeup, I informed the service advisor that the tire removal tool was in the cup holder. More

Polite and knowledgeable Sam was extremely helpful and very polite. He got my Jeep in and out within 4 hours with multiple recalls and gear shift replacement. I highly recomm Sam was extremely helpful and very polite. He got my Jeep in and out within 4 hours with multiple recalls and gear shift replacement. I highly recommend Sam and the entire service staff at Rockwall Chrysler Dodge Jeep RAM! Porter Tommy Blake was extremely friendly while driving me home after dropping off the Jeep! More

Service/Recall I received prompt service on recent recall on my vehicle. Very professional and informative. Confident in work done. Received follow up on work. I wou I received prompt service on recent recall on my vehicle. Very professional and informative. Confident in work done. Received follow up on work. I would use this dealership service again!! More

The Rock Rocks!!!I 💙 I love this dealership and the people who work here the BEST!!.. from sales to service!! This is why I keep coming back, just got my 3rd car from the I love this dealership and the people who work here the BEST!!.. from sales to service!! This is why I keep coming back, just got my 3rd car from the Rock with same sales person Kevin Round he's awesome!! Everybody I worked with wonderfully !! More

Detailed explanation of work done To whom it may concern: Just wanted to inform you that my experience at Rockwall dodge with servicing of my Jeep Sahara Wrangler was awesome, all were To whom it may concern: Just wanted to inform you that my experience at Rockwall dodge with servicing of my Jeep Sahara Wrangler was awesome, all were 5 star services. Although it would be great to consider what I call “follow through” and service automation. Don’t get me wrong I did receive a call and other emails to conduct surveys as to how the service was conducted. Follow through — would be to consider having a service adviser explain in detail what service was conducted especially if the original service adviser is not present. Explaining the vehicle owner the work conducted in detail goes a long way. In this case I had to do the research myself what was done. Service automation would be emailing the customer emails or texts on the status of the vehicle and upon completion, pick up and signature send service and statement via email or text. This would also go under the “Follow Through” Consider adding a service category of “Follow Through” More

Great Service was great and everyone was so friendly They went over every thing that was needed to keep my vehicle on the road and running smoothly Service was great and everyone was so friendly They went over every thing that was needed to keep my vehicle on the road and running smoothly More