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Group 1 Ford El Paso - Service Center

El Paso, TX

4.8
819 Reviews

819 Reviews of Group 1 Ford El Paso - Service Center

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August 15, 2025

Good service, no complaints. Friendly staff and great communication. Would definitely recommend to friends and family! More

by avlilmart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo and Jerrymyles
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August 14, 2025

Took my vehicle in for brakes and air conditioner service. I was told I don’t need brakes yet. They fix my air conditioner. It works great and the price was actually less than quoted. Great service. More

by Jchess368
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron wade
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August 13, 2025

Jerrymyles takes his time to look into things for his clients and he goes above and beyond More

by frank.acosta52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles
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Aug 16, 2025 -

Group 1 Ford El Paso responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. We are always more than happy to assist you if anything else comes up. Take care!

August 13, 2025

Alexis took note of my vehicle issues. The shop team took their time and fixed our brake problem. Team is very professional and nice. More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis from Service
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Aug 13, 2025 -

Group 1 Ford El Paso responded

Hello George, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 12, 2025

Eduardo was very professional and punctual. He was not pushy or deceptive. He gave me options and was upfront with the work that needed to be done. Thank you. More

by mrjcastillo18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Aug 13, 2025 -

Group 1 Ford El Paso responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 12, 2025

I had a good service in my 2015 f150 the free check points were very usefull More

by 790170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sacha Martinez, Marija.
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Aug 12, 2025 -

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 12, 2025

Excellent service, very friendly staff. Marija Howard very good, 100 percent recommended, they answered all my questions. More

by Teresita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Howard.
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Aug 12, 2025 -

Group 1 Ford El Paso responded

Hi Teresita, thanks for your praise and kind comments about Marija. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 12, 2025

Super convenient and the employees were very nice, was able to be shuttled home free if charge to wait for my vehicle to be done More

by Tristan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
Aug 13, 2025 -

Group 1 Ford El Paso responded

Hi Tristan, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Shamaley Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

August 12, 2025

Excellent, prompt and courteous service. Have ideas the service department several times for routine and other issues always a satisfactory experience. More

by pfor4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo, Joe Mena
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Aug 13, 2025 -

Group 1 Ford El Paso responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 12, 2025

Excellent Customer Service, Jose Carrillo the best advisor in the shop with a great attitud! More

by agomezag04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Carrillo
Report | Print
Aug 13, 2025 -

Group 1 Ford El Paso responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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