Luis Caraveo
Luis Caraveo at Group 1 Ford El Paso

Luis Caraveo

Used Car Manager

Group 1 Ford El Paso

11301 Gateway W
El Paso, TX 79936

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4.6
46 Reviews
4.6

46 Reviews

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46 Reviews of Luis Caraveo

June 02, 2026

Dealership Rating
Employee Rating

They were kind and helpful. They listened to what we wanted and made the process easy from start to finish. More

by mayhewdrew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 03, 2026

Group 1 Ford El Paso responded

Hi, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!

May 27, 2026

Dealership Rating
Employee Rating

Fast friendly service. Good price. Dealership service. Great service from service advisor “Jerry”. Location, not far away. Thanks, More

by Miguel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Group 1 Ford El Paso responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 21, 2026

Dealership Rating
Employee Rating

Service done without any problems and on time as promised by the service department! Thank you very much!!! 👍 More

by Blanca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2026

Group 1 Ford El Paso responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

May 20, 2026

Dealership Rating
Employee Rating

I feel confident in their extensive efforts to find and correct the numerous issues that my vehicle had. Everything I needed was addressed. More

by dmedwards1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2026

Group 1 Ford El Paso responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

May 02, 2026

Dealership Rating
Employee Rating

Sold me a great trucks for a reasonable rate. Did the deal fast with no shady practices or unrealistic games More

by iamasped96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 14, 2026

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 30, 2026

Dealership Rating
Employee Rating

Great service very friendly also not pushy at all and very patient salesman explain very thing well More

by bdraw71
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 14, 2026

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

April 24, 2026

Dealership Rating
Employee Rating

My husband and I have been loyal customers with Ford Group 1 for past 25 years. The service specialist, Jessica Sanchez, provide was indeed very professional. She was very helpful in explaining the de More

by caportillo8136798
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Daniel Burciaga , Jessica Sanchez Service specialist

Apr 27, 2026

Group 1 Ford El Paso responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

April 21, 2026

Dealership Rating
Employee Rating

Since I have come to Group 1 Ford, I have been treated with such dignity and respect that I cannot say how thankful I am for the employees. This dealership is the best I have ever been to. More

by agray638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2026

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 21, 2026

Dealership Rating
Employee Rating

Everything handled in a professional and timely manner! The Uber from dealership and back was very convenient.👍 More

by Mr t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2026

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 10, 2026

Dealership Rating
Employee Rating

Jessica was on point today, everything that needed to be done was done, in a timely manner More

by CHUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2026

Group 1 Ford El Paso responded

Hi, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!

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