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Group 1 Ford El Paso - Service Center

El Paso, TX

4.8
820 Reviews

820 Reviews of Group 1 Ford El Paso - Service Center

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July 30, 2025

The Service is Phenomenal, Plus location is awesome and it’s Mangers are super helpful Special thanks to Mr.Jesus Rosales for his help More

by ernieolivas.ero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

Group 1 Ford El Paso responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 30, 2025

Te explica muy bien y es una persona amable. Tiene carácter y alluda a sus clientes. More

by María
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

Group 1 Ford El Paso responded

Hola María, nos alegra saber que tuviste una experiencia tan positiva con nuestro equipo. No dudes en contactarnos si necesitas algo. ¡Que tengas un buen día!

July 27, 2025

Seriously, it's so refreshing to find such great customer service these days. Shamaley Ford should be really proud of their Service Department. More

by Irma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arturo Montes
Jul 31, 2025 -

Group 1 Ford El Paso responded

Hi Irma, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Shamaley Ford

July 26, 2025

Nice honest service advisor Jerry! Comfortable waiting area. Would recommend to anyone looking for service More

by lawbert1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Myles
Jul 31, 2025 -

Group 1 Ford El Paso responded

Hi, we're happy you found Jerry to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 26, 2025

Customer focused with complete satisfaction as the goal! Mission accomplished as far as I'm concerned. More

by Bryman99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Roe @ GP 1 Services, Eduardo Ruelas Service Writer
Jul 31, 2025 -

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 26, 2025

I took my Ford F150 truck to get serviced, and when I got it back, got it home found out that the fluids reservoir for the wipers has a crack in it. And it's leaking fluid that same day I took it to service, More

by Webetoys1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Group 1 Ford El Paso responded

I’m sorry for the inconvenience you faced regarding your recent concerns with service. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at (smartinez@group1auto.com). Your cooperation will help us resolve this issue promptly. Thank you. Sasha Martinez, Customer Relations Director Shamaley Ford | (915)629-4237 | smartinez@group1auto.com

July 26, 2025

They are always very quick and efficient when servicing my car. I love it here. More

by Chico.andrea1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Jul 31, 2025 -

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

July 25, 2025

Simply the best. Very attentive an on point, friendly crew. Jerry took care of me today and gave me his utmost excellent service today. More

by Ruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Jul 26, 2025 -

Group 1 Ford El Paso responded

Hi Ruth, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 24, 2025

My truck was ready on a timely manner. Service advisor Jerry was super and arranged a ride home for me when dropping off the truck and also to pick me up the next day. More

by lupeyzaguirre
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jerry myles,service advisor
Jul 25, 2025 -

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 24, 2025

Great customer service. Able to get a quick response during entire experience with the dealership. Would recommend this dealership to others More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
3.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
3.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo
Jul 26, 2025 -

Group 1 Ford El Paso responded

Hello Amanda, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!