Group 1 Ford El Paso - Service Center

Great customer service. Able to get a quick response during entire experience with the dealership. Would recommend this dealership to others Able to get a quick response during entire experience with the dealership. Would recommend this dealership to others More

Best service experience I have had in a very very very long time. Jesus Rosales got me in and went above and beyond to complete the service and warranty work on my low miles mustang. I would NOW con long time. Jesus Rosales got me in and went above and beyond to complete the service and warranty work on my low miles mustang. I would NOW consider buying another ford product. I won’t be going any other ford dealership for service in the 915 area. 5 Stars for Jesus Rosales 4 Stars for Shamaley. I should not have had to walk past 8 other service advisors in the garage before walking in an office to find Jesus. But I’m very glad I did! DG More

He was very helpful and very kind he gives good customer service I will go back service I will go back More

Took my truck for some repairs and was made aware of issues that needed to be fixed my service advisor Daniel Contreras was very helpful and took care of the issues very fast I will definitely go back t issues that needed to be fixed my service advisor Daniel Contreras was very helpful and took care of the issues very fast I will definitely go back to have my vehicle serviced there More

Very poor quality control with their service department. I just went in for an oil change and tire rotation. I didn’t expect to have oil all over my drive way when I got home. Whoever worked on my truck did I just went in for an oil change and tire rotation. I didn’t expect to have oil all over my drive way when I got home. Whoever worked on my truck didn’t bother to put the oil cap back on! This is twice now! My wife got the oil changed there while I was deployed prior to a road trip, but she didn’t realize it unit she stopped another ford dealership in another state because there was smoke coming out of the engine. What is the purpose with all the texts, emails, and videos telling you: hey, we’re doing this and that with your vehicle in accordance with our maintenance procedures. If you have standard procedures, follow it! This is xx! More

Excellent service, timely repair and recall addressed and repaired. Exceptional quick response and follow up with cost estimate and interaction with Edwardo. Damion salesman showed us a small truck and he w repaired. Exceptional quick response and follow up with cost estimate and interaction with Edwardo. Damion salesman showed us a small truck and he was very professional and knowledgeable regarding the truck cost and assets. More

Great and friendly service for brake and rotor work. Marija was very helpful and communicated throughout. Marija was very helpful and communicated throughout. More

Great customer service. Mr. Jeremy gime Great customer service. The price was fear. I recommend Shamaley services Mr. Jeremy gime Great customer service. The price was fear. I recommend Shamaley services More

Great customer and vehicle service. The only place I take my truck. Very nice people all around. The only place I take my truck. Very nice people all around. More