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Group 1 Ford of Kennesaw

Kennesaw, GA

Overview
Reviews
Vehicles
4.6
884 Reviews
Call Dealership (770) 427-5531

2205 Barrett Lakes Blvd

Kennesaw, GA

30144

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Showing 884 reviews

October 29, 2025

They made it easy. Cole was great, but I saw other customers getting similar great service. Well done More

by Steven.skeen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
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Oct 30, 2025 -

Group 1 Ford of Kennesaw responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

October 28, 2025

Jim Tidwell Ford has a excellent staff, scheduler, service repair.. I'll keep coming back because I trust them. If Corporate Ford could get the recall parts to the dealerships in a decent amount of More

by Carol Gray Parker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Over time all the front counter people plus the service manager.
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Oct 29, 2025 -

Group 1 Ford of Kennesaw responded

Hello Carol, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

October 24, 2025

I was extremely pleased with the service I received today! Everyone was very professional and very friendly! More

by Lynette Fowler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton
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Oct 27, 2025 -

Group 1 Ford of Kennesaw responded

Lynette, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Kennesaw. If you have any further questions, please give us a call. We're always happy to help!

October 23, 2025

Usually better then my last vist was. My new tire purchase was a little rough. More

by sam8070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSH KERN
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Oct 23, 2025 -

sam8070 responded

Josh Kern upheld his end of the fantastic and friendly service from Jim Tidwell Ford that I am used to. We made my new tire purchase (they had the best deal I could find) and installation appointment a week ahead of the 10/18/2025 scheduled date. Unfortunately, the tires were not there when I arrived at 8:00AM and I did not find out until approximately 2 hours later. Josh was super apologetic for the inconvenience, had tracked down the tires and gave me a definite time he could get them there -- 12 noon. I left the dealership until I got the call that the tires had arrived just before noon. Three hours later I had my new tires. Being in a similar line of work I take service and repair delays in stride. I also realize that the service provider's representative is, most of the time, the last to know about logistics disruptions. Someone, somewhere in the Group 1 Ford conglomerate saw that four Hankook truck tires needed to be delivered to Jim Tidwell Ford before 8AM on the 18th of October... and they were not. I can't get those 7 hours back.

Oct 27, 2025 -

Group 1 Ford of Kennesaw responded

Thank you for your feedback. While I’m pleased to hear you received good service, but I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Bill Sharp Service Director - Jim Tidwell Ford billysharp@Group1Auto.com

October 23, 2025

Unfortunately Fors has a girlie water pump design with it located INSIDE the block. Well known issue, all over the web. $3000 to replace at 74,000 miles. The last three cars I had were Toyotas and all I did More

by cmra1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
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October 23, 2025

It was easy to see where to go, I had a discount coupon sent to me in the mail, the technician was attentive and listened to my thoughts. The service was finished quickly and completely. No issues at all. More

by dmjonez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Oct 23, 2025 -

Group 1 Ford of Kennesaw responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 21, 2025

Brought my truck in for the 40k mile scheduled maintenance and they had it done in less than an hour More

by mikemusic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
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Oct 23, 2025 -

Group 1 Ford of Kennesaw responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 19, 2025

The past two times I've been told it will be no longer the 30mins to an hour but ended up being 2 and a half hours. No one updated me on the progress or inform me what's going on. When asked about what's More

by paigewerner8819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
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Oct 20, 2025 -

Group 1 Ford of Kennesaw responded

We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me.   Cory Williams - Service Manager Jim Tidwell Ford | jaycenwilliams@Group1Auto.com

October 18, 2025

Bought car @ Jim Tidwell. They provide good service, have a nice service team and a convenient location More

by Mshea353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Moran
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Oct 20, 2025 -

Group 1 Ford of Kennesaw responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 17, 2025

They do not know how to order computer chips! !! Vehicle had three stains on side of truck. I think it was break fluid. More

by Gsavala371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Head supervisor
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Oct 20, 2025 -

Group 1 Ford of Kennesaw responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Cory Williams - Service Manager Jim Tidwell Ford | jaycenwilliams@Group1Auto.com

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