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Group 1 Ford of Kennesaw

Kennesaw, GA

Overview
Reviews
Vehicles
4.5
1,103 Reviews
Call Dealership (770) 427-5531

2205 Barrett Lakes Blvd

Kennesaw, GA

30144

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Showing 1,103 reviews

September 30, 2026

Excellent service with a professional staff which is exceptional in all respects. Highly recommend them More

by gregmartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candace
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September 30, 2026

Made appt called in right away but the wait for an oil change was way too long at 2.5 hours just for an oil change? The service tech was friendly and cordial! More

by Dawgsage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Maran?
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September 29, 2026

DONT WAIST YOUR TIME waiting there for your vehicle to be serviced even with an appointment. My wife was stuck there for 4 hours, from 9:30 am to 1:30 pm, even with an appt time of 9:30am. The appt was fo More

by todd_kelly
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service
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September 28, 2026

It was fast, and professional and the people were really good. The customer service was great More

by Rmateosm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t rwmember
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Sep 29, 2026 -

Group 1 Ford of Kennesaw responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

September 28, 2026

Service was great starting from scheduling an appointment, to checking in, being provided updates throughout , and easy check out! More

by Jagibson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candance Waterman
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Sep 29, 2026 -

Group 1 Ford of Kennesaw responded

Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

September 25, 2026

Great service today. Very little waiting time. Clean and pleasant customer service area. Good job by the service staff. More

by JULIOSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jephthah
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September 25, 2026

Clean nice dealership very good staff Mike Wilcox was great no hassle friendly would definitely go back great selection of vehicles the virtual finance helped a lot for after hours More

by Jake
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike wilcox
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September 25, 2026

Communication was a little slow at first but improved greatly once the repairs were underway. The repairs were done right. More

by Curtis.mangrum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay in service
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Sep 29, 2026 -

Group 1 Ford of Kennesaw responded

Thank you for your feedback. We’re glad communication improved as your visit progressed and, most importantly, that the repairs were completed correctly. We appreciate your patience and hope to provide better communication from the start next time.

September 23, 2026

About the fastest service I’ve received from this dealership. Dropped off at 7:40 and truck was ready by 9:00. Kristina was helpful with my questions and communication was great More

by connoraaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina
Print
Sep 25, 2026 -

Group 1 Ford of Kennesaw responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 22, 2026

Staff has always been helpful. I am just so disappointed and irritated with all these recalls I've had since buying this vehicle. It's gotten to the point that I am sorry I purcha More

by Cherie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
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Sep 25, 2026 -

Group 1 Ford of Kennesaw responded

Thank you for your feedback. We’re glad our team has consistently been helpful throughout your visits. We understand your frustration with the number of recalls involving your vehicle and appreciate your patience. We’ll continue doing everything we can at the dealership level to make each service visit as smooth as possible.

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