Group 1 Ford of Kennesaw

While dealing for a new F250 the saleman Mark thought it appropriate to laugh at me while in the middle of a deal, Mark ask me what I was looking for in a price and I mentioned a $10,000.00 incentive that T appropriate to laugh at me while in the middle of a deal, Mark ask me what I was looking for in a price and I mentioned a $10,000.00 incentive that Tidwell was advertising for the Labor Day weekend sale in the AJC. Mark need to be brought up to date on the company advertisments before he hits the floor. I was passed off the Mark when the first salesman had no idea about the F250 specs. More

Originally when I went to jim tidwell I was apprehensive because overall I hate the car buying and haggling experience. I walked in and was warmly welcomed. I asked to price out some Rangers and was brought because overall I hate the car buying and haggling experience. I walked in and was warmly welcomed. I asked to price out some Rangers and was brought an F-150.. I told him no and that I had owned a ranger before and that is what I was really interested in. He brought up the Ranger and I told him what I needed my payments to look like in order to buy. He haggeled prices with me four times until I told him that I was no longer interested and went to get back into my car. This is when he finally decided to give me my original deal. A month or so into owning the NEW '07 Ranger I noticed a ticking noise comming from undernieth my bed and a squealing noise when I stepped on the gas. I took it in promptly for repair and was told that my muffler had a broken chamber weld in it and needed to be replaced. The part was ordered and I drove a rental from the shop. When I called two days later because I hadn't heard anything I was told that they didn't have anyone to pick my truck up from whatever shop it was sent to but that it was finished. The next evening I picked up my truck and no sooner did I get home, did the the ticking noise start again. I called them and took my truck in again and they said that I would have to drive the truck for 500 miles before the noise would go away! Handn't we just gone through this? so I drove the truck for 500 miles like they said - and just as quick as it turned 500 I took it back. They then decided that they should replace the mufffler again as well as the entire exhaust assembly. The noise continues and I sent them papers that according to "lemon law" have to state that they get one last repair attempt. I take it in...and I am then told that the loud pinging noise comming from undernieth the bed of my truck was a "manufacturer cansistancy" sounds to me, a little like cutting an employees hours so they quit their job instead of getting unemployment. I drove my truck off the lot and called Ford Motor costomer service (yeah right)in which "cindy" told me that I HAD to take my truck to another dealer for a 5th time. I don't think so. I am now filing a complaint for an arbitrary hearing. To get all of the money that I paid for the truck. and to all that are thinking about using Jim Tidwell or Ford Motor Company for any of their "services" or shoddy vehicles be ware. This entire company will jerk you areound if you happen to get one of their brand new, bright yellow, lemons. More

This dealer service department is 0-3 with me. My dash cover recall was bungled...took three trips, they ordered the wrong color even though I took the car in for them to see. Another visit to fix a stall cover recall was bungled...took three trips, they ordered the wrong color even though I took the car in for them to see. Another visit to fix a stalling problem resulted in no diagnosis and an $85 bill. After dropping my car off before work, I started calling at noon when I hadn't heard anything. Left messages but no return calls all afternoon. Finally spoke with service manager. When I arrived after work it took an hour to pick up my car. They just don't understand customer service. More