Group 1 Ford of Kennesaw

Very professional, reliable, respectful, attention to detail and makes good recommendations. All round great services. detail and makes good recommendations. All round great services. More

I bought my 3rd Explorer with this dealership and most recently dealt with Ty Davidson. He was amazing! He was patient, Communicative, and helped me find the perfect car that I was looking for. He Explain recently dealt with Ty Davidson. He was amazing! He was patient, Communicative, and helped me find the perfect car that I was looking for. He Explained everything about the vehicle in terms that were easy to understand and answered all of my questions throughout the whole process. It definitely felt like I was buying a car from a friend not a car salesman. Working with Ty makes you feel like you have a friend in the business. He would send me options of inventory as soon as they became available. I never had to “chase after him” as he always reached out and kept me updated. Highly recommend shopping with Ty for your next vehicle!! Two thumbs up!! 👍 👍 More

I had repairs done on my F150. The service department kept me updated and things were finished in time and in budget. The service department kept me updated and things were finished in time and in budget. More

Excellent service experience! I was able to schedule an appointment quickly and they diagnosed/repaired the issue in a timely manner. I highly recommend Jim Tidwell/Group 1 Ford I was able to schedule an appointment quickly and they diagnosed/repaired the issue in a timely manner. I highly recommend Jim Tidwell/Group 1 Ford of Kennesaw for your service needs. More

GREAT service. Communicates very well with you and VERY helpful. from start to finish we’re a forever costumer Communicates very well with you and VERY helpful. from start to finish we’re a forever costumer More

Davel is an excellent person, helpful and very dedicated to helping! The Service team did an excellent job and was very responsive. I am 100% satisfied. to helping! The Service team did an excellent job and was very responsive. I am 100% satisfied. More

Great customer service experience during my visit for truck’s oil change, tire rotation and inspection. truck’s oil change, tire rotation and inspection. More

A simple Alignment and Oil Change became an ordeal of trying to sell more repairs via multiple text messages and videos, causing me to “DND” my phone so I could work. I then had to call at 1:30pm to see trying to sell more repairs via multiple text messages and videos, causing me to “DND” my phone so I could work. I then had to call at 1:30pm to see if my car was done since I hadn’t heard from the Advisor. The Advisor tells me he was “awaiting my responses to the suggested service items”, which is why I wasn’t called about my car being done. He also tells me he “left a voicemail”, which was an hour prior to my car being completed. The car sat for almost 4 hours completed before I called on my own to see if it was finished. This is a dealership; not a JiffyLube. Do not hold the completion of items hostage until I respond to additional suggestions. This used to be a reputable dealership. The GM of 14 years was recently fired, as was the Service Manager and multiple others. We’ve been shopping and doing service here for over 20 years, having purchased 4 vehicles and spent close to $200,000 here over the years. We used to know a lot of people here, and I recognize only 3 people now in the entire dealership. No thanks; I’m going elsewhere. More

My car was picked up at my home and returned on the same day. That is a wonderful service. day. That is a wonderful service. More

Everyone was fantastic especially Kelsey. The service was excellent and was surprisingly quick. Will recommend them to all my friends The service was excellent and was surprisingly quick. Will recommend them to all my friends More