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Group 1 Ford of Rivertown

Columbus, GA

Overview
Reviews
Vehicles
4.8
1,405 Reviews
Call Dealership (706) 653-7420
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1680 Whittlesey Rd

Columbus, GA

31904

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Showing 1,405 reviews

January 13, 2026

Fixed the truck up like I wanted and made the process easy as could be More

by dmhmikey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie, Hunter, couple other folks
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January 12, 2026

Tom was great and very informative if I had a chose I will pick him every time. More

by lamarkushall584
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Jan 14, 2026 -

Group 1 Ford of Rivertown responded

Hello, we're happy you found our staff Tom to be so supportive during your experience here at Group 1 Ford of Rivertown. Please don't hesitate to reach out if there's anything additional we can do for you.

January 11, 2026

Lacey did a great job being sure I was getting the correct service for my car and told me about the reward points I could apply to the bill. More

by Sabrinabower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Jan 12, 2026 -

Group 1 Ford of Rivertown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rivertown. Please don't hesitate to reach out if there's anything additional we can do for you.

January 08, 2026

Low down tried to not give me a loaner when my truck in for wRanty More

by Thebennetts5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lacy
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Jan 09, 2026 -

Group 1 Ford of Rivertown responded

Thank you for your feedback. We’re sorry for the frustration you experienced. At the time of your visit, all loaner vehicles were in use. We worked to reschedule your appointment and were able to provide a loaner at a later date. We appreciate your patience and the opportunity to assist. Donnie Tyler Service Manager Group 1 Ford of Rivertown 706-641-6835 or dtyler@Group1Auto.com

Jan 10, 2026 -

Thebennetts5 responded

No you didn’t work with me I had to argue with ford corporate for 2 weeks to get a loaner while I was waiting I had to charge my battery every night just to go to work I had to pay one of my guys 50 dollars a day to pull my trailer because I couldn’t pull it with the loaner I finally got I was inconvienced and fell like I got nothing but a run around from you and ford on a truck that’s not but 5 months old I have been a loyal ford owner for over 40 years but this will be my last ford and Rivertown ford is a joke and I tell everybody that will stand still long enough to listen about my experience and to never do business with you

January 07, 2026

I'm very well taken care of everytime I come here whether it is for purchasing a car or for service More

by kmthomas1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cromwell
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Jan 09, 2026 -

Group 1 Ford of Rivertown responded

Hello, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 03, 2026

I scheduled my service fire 10:30 my truck wasn’t brought back until 12:15 More

by jonathon.seebaran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Jan 08, 2026 -

Group 1 Ford of Rivertown responded

Thank you for your feedback. We apologize for the longer than expected wait time during your visit. While the appointment was scheduled as a drop off, we understand the frustration when choosing to wait. We appreciate your patience and your comments, which help us improve the experience moving forward. We’re committed to improving your experience on your next visit.    Donnie Tyler Service Manager - Group 1 Ford of Rivertown  706-641-6835 dtyler@Group1Auto.com

January 02, 2026

Alonzo had my new vehicle ready to go , knowledgeable people moving metal !! Love Rivertown Ford More

by Boog
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alonzo
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Jan 04, 2026 -

Group 1 Ford of Rivertown responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 02, 2026

He was very professional and took the time to find out if I needed anything else. More

by tarayouson54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Jan 04, 2026 -

Group 1 Ford of Rivertown responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

December 31, 2025

Very polite and honest. They were timely & helpful in other questions. The request for pricing on fuel filter c/o was extremely high. More

by Troy Fripp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember name.
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December 31, 2025

I scheduled my appointment online. It was quick and easy. I was late to my appointment due to roadwork. The dealership gladly welcomed me and said it was no problem being late. Thank y More

by chadbrooks706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McKenzie
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Jan 02, 2026 -

Group 1 Ford of Rivertown responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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