Group 1 Ford of Rivertown

Very good deal on my Maverick. Delivered right to my house on Sunday morning which was great. Did their best to offer exceptional pricing. Delivered right to my house on Sunday morning which was great. Did their best to offer exceptional pricing. More

I was very pleased with the knowledge and understanding of any questions that I had, very satisfied. DJ is a good person. of any questions that I had, very satisfied. DJ is a good person. More

DJ was perfect gave me exactly what I wanted with no stress! Was in there for only a few hrs instead of an entire day was super easy and communicated everything to me! stress! Was in there for only a few hrs instead of an entire day was super easy and communicated everything to me! More

I went for my 100k mile service on Saturday morning. I was in and out within 1.5 hours. Andrew K. took care of me. I was in and out within 1.5 hours. Andrew K. took care of me. More

I have been dealing with the service manager and the service advisor for years and they always do me a good job service advisor for years and they always do me a good job More

This dealership is outstanding from the top to the bottom. Maintenance and repairs are quick and the waiting room is nice also. Them Explorer prices are way too high but I can hold out. Anyways....gre bottom. Maintenance and repairs are quick and the waiting room is nice also. Them Explorer prices are way too high but I can hold out. Anyways....great staff Everytime I bring my vehicles in. More

Very friendly and efficient staff! My car was serviced without any problems while I waited in the customer lounge. My car was serviced without any problems while I waited in the customer lounge. More

Workers are friendly and ensure customers receive information and give suggested services for their vehicles. information and give suggested services for their vehicles. More

During a recent visit for conducting a recall repair. Gary was my service writer, I would say his job performance was better than satisfactory. The customer service skills and listening to the customer o Gary was my service writer, I would say his job performance was better than satisfactory. The customer service skills and listening to the customer or my needs was terrible! When I requested to talk to the service manager he insisted I tell him why. My reply to him was it wasn’t his concern because initially it was not about him at all. It was about my recall. He copped an attitude almost immediately after me insisting to talk to the service manager. He was way too sensitive about me having an issue and it was like he had a guilty conscience. My biggest concern that I did discuss with the service manager was wasting my time on things I didn’t go in there for. I was clear I didn’t want the. To conduct any service checks period and they wasted at least 30 minutes on it! Second, I had a recall that was schedule in advance to perform that they didn’t have all the parts for which will require me to come back. They replaced one foggy camera and the other six are placed on a back order. Why didn’t they tell me before I show up? I could have brought my truck once for all to be replaced in one visit. They had my VIN and I know it tells what my truck has. I don’t like my time wasted and in turn I don’t like to waste others. This visit was both!! The last point I will make is the customer is told their opinion and wants are valued! I won’t say the customer is always right because we aren’t. I felt however that my wants didn’t matter at all to Gary. I was clear I didn’t want anything on my truck touched except the recall I brought it in for. That was disregarded and treated me like a chump that they wanted to up sale a service to that I wasn’t interested in! If you look hard no you can always find something wrong to try to sell a customer on. I understand that’s business, but I’m not interested!!! I am very picky with who touches my truck and if you or your service team can’t respect that I WONT BE BACK! I will also pass the word. I assure word of moth travels! I debated on even writing this but if you don’t know how your customers feel you can’t improve. I intend no disrespect to anyone and appreciate your review of my experience. Respectfully, Charles Coffey More

The staff is always friendly and the facilities are well kept up. There are also amenities that make waiting more bearable, like the free coffee machine. kept up. There are also amenities that make waiting more bearable, like the free coffee machine. More