Group 1 Ford of Rivertown

I was very pleased with my visit today. The service representative was very attentive to my questions and made me feel at home. The service representative was very attentive to my questions and made me feel at home. More

Tom in the service department is out standing he kept me informed on all matters informed on all matters More

Excellent service. Always friendly, fast and courteous. Customer waiting area is very comfortable and spacious. Always friendly, fast and courteous. Customer waiting area is very comfortable and spacious. More

I rated the service that I experienced a top score because from the minute that I approached the receptionist at the front door to the well-wishing goodbye from service advisor Mackenzie G, I was trea because from the minute that I approached the receptionist at the front door to the well-wishing goodbye from service advisor Mackenzie G, I was treated like a hometown best friend. Mackenzie demonstrated a thorough understanding of my truck’s mechanical needs and was clear, upfront, (and showed empathy for my situation) when she communicated the process of repair from diagnostics to restoration. She was faithful to update the progress and very cordial when I requested a change to the original plan. My only disappointment has nothing to do with Rivertown Ford Dealership. Rather it is with how the truck is designed. As a backyard mechanic I would have saved some money by doing some of the work myself except that the engineers who designed the power train didn’t seem to give much thought about the struggle to repair that causes the greatest cost to be in labor because to even get close to the defective part requires Chess-game like maneuvers. But I will say that the service department overcame the challenge very well. In the end I am happy that my truck is running like new. I have confidence that it will serve me well for many years to come. More

Great customer service. Fast work and was in and out of there in no time. Fast work and was in and out of there in no time. More

Great service and they kept me informed on the progress of the repair on my vehicle of the repair on my vehicle More

Always great service. I love the atmosphere. No problems. That is all I want to say. I love the atmosphere. No problems. That is all I want to say. More

Very friendly and professional, great experience I bought my car and they were excellent with my family and our needs. I bought a Hyundai Santa Fe 2019 and recently went to get the oil changed, great and qui my car and they were excellent with my family and our needs. I bought a Hyundai Santa Fe 2019 and recently went to get the oil changed, great and quick! More

First salesman I met was very little help. DJ was the one who really helped DJ was the one who really helped More

Zero communication. Had my truck all day. This is the second bad experience I’ve had here. Won’t be back. Had my truck all day. This is the second bad experience I’ve had here. Won’t be back. More