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Group 1 Ford of Rivertown

Columbus, GA

Overview
Reviews
Vehicles
4.8
1,540 Reviews
Call Dealership (706) 653-7420
View Awards

1680 Whittlesey Rd

Columbus, GA

31904

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Showing 1,540 reviews

February 12, 2026

Good customer service and support. Timely turnaround . Repair was made on time and in accordance to the quote More

by davidragland5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Dawson
Report | Print
Feb 14, 2026 -

Group 1 Ford of Rivertown responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

February 10, 2026

The service rep was knowledgeable and nice. The service rep made sure my vehicle was taken care of, thank you. More

by webgrw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Report | Print
Feb 13, 2026 -

Group 1 Ford of Rivertown responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 08, 2026

My service is always A+. Special thanks to Lacey for always going above and beyond. More

by Silvia Portillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
Report | Print
Feb 12, 2026 -

Group 1 Ford of Rivertown responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

February 07, 2026

The service was fine however it took right at because of the parts had to be ordered More

by Javone1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britney
Report | Print
Apr 04, 2026 -

Group 1 Ford of Rivertown responded

Thank you for your feedback. We’re glad to hear your service was completed properly, though we understand the delay due to parts ordering can be inconvenient. We will continue working to improve turnaround times where possible. We hope your next visit is more timely.

February 07, 2026

After 3 cars at Rivertown Ford,I will recommend to all i come in contact with this wonderful family . . More

by Poncho3350
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
DJ
Report | Print
Feb 11, 2026 -

Group 1 Ford of Rivertown responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

Mar 14, 2026 -

Poncho3350 responded

Great job always

Mar 14, 2026 -

Poncho3350 responded

great job

Mar 14, 2026 -

Poncho3350 responded

great job

Mar 14, 2026 -

Poncho3350 responded

happy about all my service..

Mar 14, 2026 -

Poncho3350 responded

none

February 05, 2026

I really enjoy going to the dealership because I’ve received great customer service and they always help me and explain everything regarding my service. More

by destineeh46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McKenzie, Hunter
Report | Print
Feb 07, 2026 -

Group 1 Ford of Rivertown responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

February 04, 2026

Worry free and effortless oil change. Truck was ready early and at price quoted. Good job More

by Paynesjk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn
Report | Print
Feb 07, 2026 -

Group 1 Ford of Rivertown responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 04, 2026

He was nice and he was playing and he that's all my question that needed to be answered More

by rileyearnestine331@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie
Report | Print
Feb 07, 2026 -

Group 1 Ford of Rivertown responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rivertown. If you have any further questions, please don't hesitate to reach out!

February 02, 2026

Bought a car Friday, in the shop Monday for $2300 dollars worth or work done. More

by W.Alex.stephens
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Terry Hancock
Report | Print
Feb 06, 2026 -

Group 1 Ford of Rivertown responded

We'd like more information from you if possible as this is the first we've heard of your situation. All of our value line units are safety inspected before sale but issues can arise after the sale, especially on a 200,000 + mile unit such as yours. You are our customer and we'd like it if you could share with us what the issue is to see how we may assist. Skye Bardill General Manager - Group 1 Ford of Rivertown sbardill@Group1Auto.com 706-653-7420

February 02, 2026

I appreciated their help in prioritizing the needed repairs. The agent was courteous and empathetic. More

by G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not. Handy.
Report | Print
Feb 05, 2026 -

Group 1 Ford of Rivertown responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

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