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Group 1 Ford of Rivertown

Columbus, GA

4.8
1,321 Reviews

1680 Whittlesey Rd

Columbus, GA

31904

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Showing 1,321 reviews

August 14, 2025

First class customer service. 5000 mile check in less than 1 hr. Competitive pricing and great service is a winning combo in any business More

by Russell.carstens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittney
Aug 16, 2025 -

Group 1 Ford of Rivertown responded

Hi Russell, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 14, 2025

Very friendly, explained everything to where I would understand, kept me updated with texts and emails More

by kyraaaam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom McCain
Aug 16, 2025 -

Group 1 Ford of Rivertown responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 13, 2025

The service itself is usually good, and the people are great! My only issue with the last service was my sit and wait ended up being 6 hours long, for an oil change, trans flush, and brakes. That’s entire More

by bradleyasmith02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
Aug 26, 2025 -

Group 1 Ford of Rivertown responded

Thank you for your feedback. We are glad to hear you were satisfied with the service and our team, but we apologize for the extended wait time you experienced. Six hours is longer than expected for the work performed, and we will review this with our staff to improve efficiency. We appreciate your patience and your continued business. Rivertown Ford, 706-653-7421

August 13, 2025

I found salesman Conner Hart to be very friendly and knowledgeable about what I wanted. What o wanted was on the lot. More

by Sjoletsgo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Conner Hart
Aug 16, 2025 -

Group 1 Ford of Rivertown responded

Hello, we're happy you found Conner to be so supportive during your experience here at Rivertown Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 12, 2025

Our sales rep, Terry was awesome. We never felt pressured and he was so chill. He spoke to us, not at us. He offered may options, but suggested the one he thought was the best for us More

by pettitm44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Hancock
Aug 14, 2025 -

Group 1 Ford of Rivertown responded

Hi, we're happy to hear you had such a positive experience with Terry! Feel free to reach out to us if you need anything. Have a wonderful day.

August 12, 2025

Service was great, service writer, Gary, was extremely helpful and answered my questions I might have More

by parkersonoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
Aug 14, 2025 -

Group 1 Ford of Rivertown responded

Hi, we're happy to hear you had such a positive experience with Gary! Feel free to reach out to us if you need anything. Have a wonderful day.

August 12, 2025

Friendly and keeps me posted, providing follow up details to any of my concerns. They care for their customers More

by Steve.g.schneeberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Aug 14, 2025 -

Group 1 Ford of Rivertown responded

Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

August 11, 2025

Mckenzie and Jorge helped me personally but the entire service team was great. Everyone offered to help me and they each acknowledged that I was there. More

by latriceboddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McKenzie and Jorge
Aug 14, 2025 -

Group 1 Ford of Rivertown responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

August 11, 2025

Tom is an awesome service rep. He is always keeping me updated on everything they find or services that I may need to keep my vehicles in top shape. More

by curtspicer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Aug 14, 2025 -

Group 1 Ford of Rivertown responded

Hi, we're happy to hear you had such a positive experience with Tom! Feel free to reach out to us if you need anything. Have a wonderful day.

August 09, 2025

Service was great. Was kept informed about the process and what to expect while I was waiting. More

by Jkillam88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie
Aug 10, 2025 -

Group 1 Ford of Rivertown responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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