Group 1 Ford of Rivertown

Took too long for a simple oil change with an appointment. Also technician dragged the oil hose across the fender of my truck with no protection leaving oily black marks on my fender. I had to go appointment. Also technician dragged the oil hose across the fender of my truck with no protection leaving oily black marks on my fender. I had to go back inside to have someone clean the fender. The service representative did not seem to think this was a big deal by the way she responded to my complaint. I take very good care of my truck as I keep it inside always when not in use. I know this may seem petty to some but I feel it shows a lack of attention to detail while performing work. I’m not trying to cause anyone to be upset I just hope this will help to avoid these issues in the future. Thank you! More

Trust worthy fast reliable team I don’t go to any other place but here thank you for your help and service ! place but here thank you for your help and service ! More

sales people are not professional or grammatically correct. it was not a smooth process at all. correct. it was not a smooth process at all. More

Good dealership. Good people. Helped out tremendously. Very pleasant to work with. Andrew was great. . Good people. Helped out tremendously. Very pleasant to work with. Andrew was great. . More

This dealership is always clean. They are not pushy and are ready to help when you’re ready. They don’t meet you at your car ready to sell. They wait for you and give you your space. They are not pushy and are ready to help when you’re ready. They don’t meet you at your car ready to sell. They wait for you and give you your space. More

Timely,knowledgeable, friendly, kind courteo Us caring a little pricey especially for people like me on a fixed income but otherwise manageable they said that they would let me get work done at my convenien little pricey especially for people like me on a fixed income but otherwise manageable they said that they would let me get work done at my convenience no pressure. More

The dealership was very professional and very nice and my representative Lacey and Jennifer we're very very professional they were courtesy and they went out of their way to help you and I really enjoyed the representative Lacey and Jennifer we're very very professional they were courtesy and they went out of their way to help you and I really enjoyed them More

I worked with a couple of ford dealerships since purchasing my 2018 F150, and will say that this one is my least favorite. Money grab is what I'll use to sum them up. purchasing my 2018 F150, and will say that this one is my least favorite. Money grab is what I'll use to sum them up. More

Everything was good but I had a recall the service department was not aware of. I call them once I got home and gave them the recall number. I’m rescheduled for Friday. department was not aware of. I call them once I got home and gave them the recall number. I’m rescheduled for Friday. More