Group 1 Ford of Rivertown

Excellent customer service We drove 5 hours to purchase a truck. We had one of the best experiences with our sales rep Assad. He gave us an excellent deal and top notch service. We drove 5 hours to purchase a truck. We had one of the best experiences with our sales rep Assad. He gave us an excellent deal and top notch service. More people should aspire to treat the customers the way Assad treats people. Ford should do everything to keep employees like this. He is an investment for this company. Thank you for a perfect experience. We love our new Ford 150 XLT with a lift kit. Need a truck ask for Assad. More

Service Sucks Do not know how the service Department stays in business. Employees standing around doing nothing. Nobody waits on customers. Scheduled my vehicle for Do not know how the service Department stays in business. Employees standing around doing nothing. Nobody waits on customers. Scheduled my vehicle for air bag recall and took it in as directed. Was told repair would take 2 to 4 hours. Upon arrival was told it would take 2 days! Asked for loaner car, was told they would call Enterprise rent a car and call me when one was available. Have been waiting 3 days!!! Do not use this dealership for any reason. More

Mislead and wasted time Horrible service department!!!!! Set an appointment days in advance for 30000 mile service on my f150 for drop off and wait. I show up to get my v Horrible service department!!!!! Set an appointment days in advance for 30000 mile service on my f150 for drop off and wait. I show up to get my vehicle serviced and they tell me i have to leave over night! I live out of town and have no way to make that work. If someone would have contacted me before i show up i wouldnt be so upset! Nobody wanted to offer a solution it just was what it was. This wont be the only place i post this. People need to understand how crappy of a dealership this is! Wish i read the other reviews and took them seriously. STAY AWAY!!!!!. ZERO STARS!!!!!! More

Took my 2017 Explorer in for jerking at low speeds. I took my 2017 Explorer in for jerking at low speeds more than once was always told they could not duplicate it. Long story short 1 year later it jerk I took my 2017 Explorer in for jerking at low speeds more than once was always told they could not duplicate it. Long story short 1 year later it jerked so hard it felt like someone had hit the vehicle in rear. Next day it starting leaking red fluid and smoking. Left it there on a Sunday, They had to order part, asked for loaner was told none available and I could come get my car as it was driveable, with leaking fluid from motor mount. Service advisor would not return my calls or texts. Picked my vehicle up on Thursday, Friday it's jerking again and now making a clunking sound a low speeds, they fixed only what was leaking. They did not care, my vehicle has 28900 miles on it, been complaining long before that mileage, I'm done with them, going to another dealer to see if they can find the problem. Also left message for general manager Brad Williams, no one ever called me. If I could give them a zero I would, N More

80% mark up on MSRP on Ford Parts - SCAM! This place should be on Fort Benning's BLACK LIST. I have three Fords and I would recommend everyone with a Ford to STAY AWAY from this place - i This place should be on Fort Benning's BLACK LIST. I have three Fords and I would recommend everyone with a Ford to STAY AWAY from this place - it should not be considered a Ford dealership. Today (09 Feb 2019) I went in to have oil change, tires rotated, transmission fluid and filter change. During in process they told me I needed a front end alignment. I was shocked when they told me the transmission fluid is all they change that they do not change the transmission filter and it was going to be $269.99. I thought about and agreed to have the work done. The front end alignment was $69.99. About 30 minute later the service rep called me to tell me the oil pain drain plug needed to be replace and was going to cost $18.00 - for one bolt. I went to Ford Parts.com and found the MSRP for the bolt to be $10.08. I call them back and told them to stop all work and I would be there to get my vehicle. I went to the service rep, and he told me they made a mistake and the part was $10.80 - I said no, it is $10.08. He then carried me out to the Mech Tech who told both me and the service tech that the parts guy told him $18.00. I told him to get my car out now. Oil change only - tires did not get rotated, which they still charged me for. If they will try to price gouge you for a $10 part - what else are they over charging for. I highly recommend Opelika Ford for all of your service needs. I special ordered my 2013 Ford Edge from River Town Ford, three days after getting the vehicle, the tire pressure light went off and there was a nail in the tire. Three days after buying it and they charged me $30 to remove the nail and did not rebalance the tire, which caused it to vibrate at certain speed. I had to carry to tire shop while we were at the beach so that I could drive it back to Columbus. River Town did not offer a refund or to make it right. About 6 months ago - I carried in my 2006 Ford Expedition for an oil change and tire rotation. I went to pick it up, and there was grease, and dirt all over the inside of the vehicle and on the hood. The Service Manager came out, cleaned it himself and they credited my for the oil change. I was giving them the benefit of the doubt ...... but they insist on reinstalling that doubt. Again, I am writing to tell you to STAY AWAY. More

Lack of Service Department I called to schedule an appointment for the recall on my 2010 Edge. To start the lady who answers in the service department is RUDE! I have only gone I called to schedule an appointment for the recall on my 2010 Edge. To start the lady who answers in the service department is RUDE! I have only gone to this location one other time and the service was less than par then as well. Train your staff better in customer service. When an NHSTA Safety Recall is placed you are required to perform them! I am not required to purchase my vehicle. By the way, treat me badly and be rude to me I will make sure to let everyone I know to visit another Ford Dealership! DO NOT USE Rivertown Ford unless you enjoy rude service and bad attitudes from the employees! STAY AWAY!! More

Stay Away Emailed this COWARDS on Monday General Manager B. Williams and Service Manager Scott Cornwell haven’t heard a response from either COWARD—-Had 2015 F3 Emailed this COWARDS on Monday General Manager B. Williams and Service Manager Scott Cornwell haven’t heard a response from either COWARD—-Had 2015 F350 serviced last Saturday. Service Advisor Mark Bait was a class act. Represent the company very well. Truck shut down on me a few miles from the dealership. Due to Service technician no fully connecting top fuel line. It was a mess full of diesel fuel on engine and ground. Vehicle shutdown. New oil filter was filthy. I assume it’s was a new oil filter. Overspill oil wasn’t cleaned up. Tech put 65lbs of air pressure in rear tires. Instead of topping off at 80. Stay the xxxx away. Mistakes will happen. Unfortunately at this dealership no one steps up to correct them. More

Service department By far my worst experience at a Ford service department. I have 2010 Ford Raptor for 8 years now and I've always taken it in for its recommended servi By far my worst experience at a Ford service department. I have 2010 Ford Raptor for 8 years now and I've always taken it in for its recommended service at Ford Service Department. The Rivertown Ford in Columbus Ga, service department is the worst service I've ever had in my life. They left 4 out of 6 lug nuts off of my right rear tire and nearly caused a life threating situation. I took it back immediately and spoke with Scott the service manager and he said they would fix it right up. Offered to replace the wheel for free and then ordered me 3 more without my approval and put them on without telling me the total price for three more wheels. When I confronted them about it and even tried to meet them half way they said they wouldn't budge and Scott the service manager said we will put your old wheels back on to include the one they damaged by leaving the lug nuts off and said I quote "you can have your wheels and I never want to see you and your truck back at this shop." "You are just trying to get free stuff from us." I have never played the system with Ford and have all of my receipt for every service. I highly recommend you stay away from this service department, absolutely absurd and disappointing that Ford allows this kind of customer service to Ford owners. Your Blue Oval treatment is not honored here at Rivertown Ford. More

Ridiculous and incompetent and unreliable The techs clearly have no clue how to do their job and don’t wait for them to call you when they say they would. Should’ve listened to people when the The techs clearly have no clue how to do their job and don’t wait for them to call you when they say they would. Should’ve listened to people when they told me to go someplace else! More

Very helpful! My family and,I were heading to Columbus, to go white water rafting. Driving from Florida to Georgia my truck started to give me some issues, pulled i My family and,I were heading to Columbus, to go white water rafting. Driving from Florida to Georgia my truck started to give me some issues, pulled into rivertown ford. And spoke with Benji and Scott about my truck and they pulled in my truck right away and started diagnosing the issue. The team was great to work with. Thank you all! More