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Group 1 Ford of Rivertown

Columbus, GA

Overview
Reviews
Vehicles
4.8
1,301 Reviews
Call Dealership (706) 653-7420
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1680 Whittlesey Rd

Columbus, GA

31904

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Showing 1,301 reviews

October 01, 2025

Wasn’t able to figure out what’s wrong with my front end. Been there 3 times for the same issue. Still have the exact same issue from day one. More

by Steverson.johnson
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robbie
Report | Print
Oct 04, 2025 -

Group 1 Ford of Rivertown responded

We’re are sorry that we unfortunately haven’t been able to duplicate the noise and steering concern you’ve experienced with your vehicle. We do our very best to address customer concerns, and we’d be glad to take another look to help resolve this for you. If you would like to discuss this further, please don't hesitate to reach out to me.   Skye Bardill - General Manager Group 1 Ford of Rivertown | sbardill@Group1Auto.com

September 30, 2025

Very good service. I was told the work being done would take roughly 2 hours which it did. Was expecting to be there all day, and they got my vehicle out in a timely ma More

by ryanroot13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember any of their names
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Oct 04, 2025 -

Group 1 Ford of Rivertown responded

Hello, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

September 30, 2025

Mackenzie was very nice and helpful great customer service very friendly staff and the area was very clean More

by Charlesebridges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Machines
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Oct 04, 2025 -

Group 1 Ford of Rivertown responded

Hello, we're happy you found Mackenzie to be so supportive during your experience here at Group 1 Ford of Rivertown. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 30, 2025

Excellent and speedy service with professional and courteous staff members. Service performed and vehicle ready exactly when they said it would be. More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
Report | Print
Oct 04, 2025 -

Group 1 Ford of Rivertown responded

Hello Patrick, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 29, 2025

Tom and the service team was super helpful, communicative, and quick during my trucks 100,000 mile service More

by seanhallman5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
Oct 03, 2025 -

Group 1 Ford of Rivertown responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

September 29, 2025

Drew provided excellent customer was very nice very professional & did very well with communicating with me what was going on with my vehicle while it was being serviced definitely appreciated him for More

by Dontaewebb19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew
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Oct 03, 2025 -

Group 1 Ford of Rivertown responded

Hi, we're happy to hear you had such a positive experience with Drew! Feel free to reach out to us if you need anything. Have a wonderful day.

September 29, 2025

I am very satisfied with the work they do and the service is good and also nice people More

by famoskol
Recommend Dealer
Yes
Employees Worked With
Tom McCain-Service Advisor
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Oct 03, 2025 -

Group 1 Ford of Rivertown responded

Hi Famoskol, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 26, 2025

Outstanding, fifteen times, outstanding outstanding outstanding outstanding outstanding outstanding......I hate surveys but think group 1 is outstanding More

by rmflongview
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Brown, Andrew
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Sep 28, 2025 -

Group 1 Ford of Rivertown responded

Hi, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

September 26, 2025

Hi my name is Jenille J. (Highland Express) I have only dealt with the Service Department. And their services is always pleasant! The updates & knowledge of service(s) is go More

by Jenille83j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom M.
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Sep 28, 2025 -

Group 1 Ford of Rivertown responded

Hi, we're happy you found Tom to be so supportive during your experience here at Group 1 Ford of Rivertown. If you have any further questions, please don't hesitate to reach out!

September 25, 2025

Lacy in the Service Department at Rivertown Ford was very nice and very helpful in taking care of my vehicle. She made the process easy and stress-free. Highly recommend her for great customer service! More

by Cuban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy
Report | Print
Sep 27, 2025 -

Group 1 Ford of Rivertown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rivertown. Feel free to reach out to us if you need anything. Have a wonderful day.

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