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Group 1 Ford of Rivertown

Columbus, GA

Overview
Reviews
Vehicles
4.8
1,419 Reviews
Call Dealership (706) 653-7420
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1680 Whittlesey Rd

Columbus, GA

31904

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Showing 1,419 reviews

January 18, 2026

Call multiple times and also text and didn’t hear back so I had to text again and after over an hour I get a call back that I could come a pick my vehicle up that they could not find nothing. More

by Jmtz
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittnney
Report | Print
Jan 21, 2026 -

Group 1 Ford of Rivertown responded

Thank you for your feedback. We’re sorry to hear about the frustration caused by the lack of timely communication. At this time, we’re unable to locate your visit in our system without additional information. Please contact us directly with your name or vehicle details so we can review this further and assist you.   Donnie Tyler Service Manager  Group 1 Ford of Rivertown  706-641-6835 dtyler@Group1Auto.com

January 17, 2026

Just wanting to make sale, no help after the sale was made. Management and sales rep were not helpful More

by Andrea Moreland
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tina, Tyrese, management wouldn’t answer calls
Report | Print
Jan 22, 2026 -

Group 1 Ford of Rivertown responded

We are sorry you feel we were not helpful after the sale. We did what we could in addressing your concerns after the sale and are sorry we couldn't address all of them to your complete satisfaction. We give a complimentary 30 day powertrain warranty on all higher mile and older pre-owned vehicles along with our 3 day return policy to offer even more peace of mind. If you would like to discuss this further, please don't hesitate to reach out to me.    Skye Bardill General Manager - Group 1 Ford of Rivertown sbardill@Group1Auto.com

January 15, 2026

My service of my F-150 was great the lead on my vehicle Andrew did a excellent job keeping me updated Thank You Andrew More

by mazzoni1959.mm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Jan 16, 2026 -

Group 1 Ford of Rivertown responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

January 15, 2026

They were courteous reasonable and fast I arrived at 7:30 and was leaving by 9:30 the representative kept me in the loop of what was going on with my vehicle More

by rickyshowtime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie Good
Report | Print
Jan 16, 2026 -

Group 1 Ford of Rivertown responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

January 13, 2026

Fixed the truck up like I wanted and made the process easy as could be More

by dmhmikey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie, Hunter, couple other folks
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Jan 15, 2026 -

Group 1 Ford of Rivertown responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 12, 2026

Tom was great and very informative if I had a chose I will pick him every time. More

by lamarkushall584
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
Jan 14, 2026 -

Group 1 Ford of Rivertown responded

Hello, we're happy you found our staff Tom to be so supportive during your experience here at Group 1 Ford of Rivertown. Please don't hesitate to reach out if there's anything additional we can do for you.

January 11, 2026

Lacey did a great job being sure I was getting the correct service for my car and told me about the reward points I could apply to the bill. More

by Sabrinabower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
Report | Print
Jan 12, 2026 -

Group 1 Ford of Rivertown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rivertown. Please don't hesitate to reach out if there's anything additional we can do for you.

January 08, 2026

Low down tried to not give me a loaner when my truck in for wRanty More

by Thebennetts5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lacy
Report | Print
Jan 09, 2026 -

Group 1 Ford of Rivertown responded

Thank you for your feedback. We’re sorry for the frustration you experienced. At the time of your visit, all loaner vehicles were in use. We worked to reschedule your appointment and were able to provide a loaner at a later date. We appreciate your patience and the opportunity to assist. Donnie Tyler Service Manager Group 1 Ford of Rivertown 706-641-6835 or dtyler@Group1Auto.com

Jan 10, 2026 -

Thebennetts5 responded

No you didn’t work with me I had to argue with ford corporate for 2 weeks to get a loaner while I was waiting I had to charge my battery every night just to go to work I had to pay one of my guys 50 dollars a day to pull my trailer because I couldn’t pull it with the loaner I finally got I was inconvienced and fell like I got nothing but a run around from you and ford on a truck that’s not but 5 months old I have been a loyal ford owner for over 40 years but this will be my last ford and Rivertown ford is a joke and I tell everybody that will stand still long enough to listen about my experience and to never do business with you

January 07, 2026

I'm very well taken care of everytime I come here whether it is for purchasing a car or for service More

by kmthomas1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cromwell
Report | Print
Jan 09, 2026 -

Group 1 Ford of Rivertown responded

Hello, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 03, 2026

I scheduled my service fire 10:30 my truck wasn’t brought back until 12:15 More

by jonathon.seebaran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
Jan 08, 2026 -

Group 1 Ford of Rivertown responded

Thank you for your feedback. We apologize for the longer than expected wait time during your visit. While the appointment was scheduled as a drop off, we understand the frustration when choosing to wait. We appreciate your patience and your comments, which help us improve the experience moving forward. We’re committed to improving your experience on your next visit.    Donnie Tyler Service Manager - Group 1 Ford of Rivertown  706-641-6835 dtyler@Group1Auto.com

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