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Group 1 Ford of Rivertown
Columbus, GA
1,393 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,393 reviews
December 22, 2025
Andrew and a Robbie in the Service Dept were professional in helping me with getting my car serviced. The Dealership was very clean as I waited in the lounge for my car to be serviced professional in helping me with getting my car serviced. The Dealership was very clean as I waited in the lounge for my car to be serviced More
by Debbie1961
Employees Worked With
Andrew, Robbie
December 19, 2025
Lacey D was amazing as my rep. She contacted me with deliberation and clarity. She also worked hard to handle my warranty claim through a 3rd party. The mechanic also did a grea She contacted me with deliberation and clarity. She also worked hard to handle my warranty claim through a 3rd party. The mechanic also did a great job on the install and my truck feels like new! More
by Local Truck Driver
Employees Worked With
Lacey Dawson
December 19, 2025
The Service Team was very courteous and professional. The work done on our vehicle was excellent. We were met immediately upon arrival and taken care of and notified by personal phone call when our veh The work done on our vehicle was excellent. We were met immediately upon arrival and taken care of and notified by personal phone call when our vehicle was ready for pick up. The Service Agent took us to our vehicle and made sure we were happy with the work done. More
by John
Employees Worked With
Andrew Klemen; Kaitlyn
December 17, 2025
Good customer service, keep you updated on your vehicle, but I feel if you are not waiting on your vehicle, then they don't make it a priority. I had a 8:45am appointment for an oil change. I dropped off my but I feel if you are not waiting on your vehicle, then they don't make it a priority. I had a 8:45am appointment for an oil change. I dropped off my vehicle at 8:30, it was 12:45 before I heard anything about my vehicle. I decided to get tires that was in stock & a new battery, it was 5:45pm before my vehicle was ready. More
by rickwgc
Employees Worked With
Don't remember
December 17, 2025
I purchased a truck here and have also used the service and parts departments. I have had positive experiences with each visit. Mackenzie in the service department is professional and helpful. I would re and parts departments. I have had positive experiences with each visit. Mackenzie in the service department is professional and helpful. I would recommend this dealership. More
by Dustoff281
Employees Worked With
Mackenzie
December 13, 2025
As always, excellent customer service from Group 1 Ford Representative, Robbie. He was very friendly, patient, and extremely helpful/flexible. Representative, Robbie. He was very friendly, patient, and extremely helpful/flexible. More
by shirley.fairconnetue
Employees Worked With
Robbie
December 13, 2025
Fantastic! !!! Ms. Katlyin was a breath of fresh air with a kind and warm demeanor, which is slowly going away for the customer in the world today. Keep up the w !!! Ms. Katlyin was a breath of fresh air with a kind and warm demeanor, which is slowly going away for the customer in the world today. Keep up the welcoming charm. More
by rolen2000
Employees Worked With
Ms. Katlyin, not sure of the spelling. She wore black rim glasses. Truly a great asset to the company and most of all, the customer.
December 12, 2025
Excellent customer service from the Representative and timeliness of taking care of my vehicle. Well pleased with the ease of setting the appointment also. timeliness of taking care of my vehicle. Well pleased with the ease of setting the appointment also. More
by willie.jennings
Employees Worked With
Andrew K. (?)
December 10, 2025
I can’t express just how accommodating my sales guys were. So friendly and helpful. I think procrastinated on buying on buying a vehicle from any dealership because it is time consuming and I always fel were. So friendly and helpful. I think procrastinated on buying on buying a vehicle from any dealership because it is time consuming and I always felt like dealerships were always trying to pull a fast one, but NOT Group 1 Ford of Rivertown. They deserve the highest scores and I give them a A++! More
by mstephens7173
Employees Worked With
Cameron Fraser
