Group 1 Ford of Rivertown

I love working with the service team to keep my baby running! Hunter, Tom, Robbie, and McKenzie always take great care of me and the truck. Hunter goes above and beyond to make sure I get helped and it’ running! Hunter, Tom, Robbie, and McKenzie always take great care of me and the truck. Hunter goes above and beyond to make sure I get helped and it’s appreciated. Great team and love the changes that have taken place. More

Outstanding service! Very attentive from the moment I arrived to the moment I left. Will come back Very attentive from the moment I arrived to the moment I left. Will come back More

Every time I have an issue with either my A2016 or 2019 Ford Edge they handlexit very professionally Ford Edge they handlexit very professionally More

Great Service, Service Advisor 👍, great job on service 6 Years and counting... Knowledgeable and integrity Years and counting... Knowledgeable and integrity More

Customer service was Superlative. ..I Was Very Well Taken Care Of..Would Highly Recommend .Donnie, Lacey, the Whole Crew Were Top Notch. ..I Was Very Well Taken Care Of..Would Highly Recommend .Donnie, Lacey, the Whole Crew Were Top Notch. More

I brought my truck to the dealership with no start. Picked up my truck in the A.C not working now this dealership suck. Picked up my truck in the A.C not working now this dealership suck. More

The folks at Rivertown Ford are friendly ,caring and prompt. I was so impressed with the fair price for my service. I recommend dealing with Rivertown prompt. I was so impressed with the fair price for my service. I recommend dealing with Rivertown More

Kaitlyn was awesome! She kept me informed of any concerns. The service was swift and the coffee was GREAT!!!! She kept me informed of any concerns. The service was swift and the coffee was GREAT!!!! More

Rivertown is just ok. My biggest gripe with this and other dealer service shops is they force customers to do business on their terms. My car had a transmission issue that My biggest gripe with this and other dealer service shops is they force customers to do business on their terms. My car had a transmission issue that was covered under warranty, and Rivertown kept it for seven weeks! That's unacceptable. On this job, a safety recall, the corresespondence from Ford said a "remedy" is available. When I called to schedule the appointment, the service writer assured me this one be done in one day. Well, it turned out there's a convoluted testing process Ford requires, and they didn't have the part in stock requiring an overnight stay. They did get it replaced, but again, more focus was placed on their concerns than on the cuatomers'. Rivertown BTW is the only Ford service shop in our area so they have no competitive preasure to do better with their customers. More

Nice workers very courteous. They answered all my questions completed the job on time. Thank you. They answered all my questions completed the job on time. Thank you. More