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Group 1 Ford of Rivertown

Columbus, GA

4.8
1,539 Reviews

1680 Whittlesey Rd

Columbus, GA

31904

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Showing 1,539 reviews

June 25, 2026

Very friendly staff who waited on me immediately. I was kept up to date while waiting in the comfortable waiting room with a cup of coffee. Great experience! More

by marcymajors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Dock
Jun 26, 2026 -

Group 1 Ford of Rivertown responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

June 22, 2026

They were really friendly and helpful with the repairs I needed done to my vehicle. I will highly recommend them to anyone who needs work done to their vehicle. More

by Robbie.roome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn
Jun 23, 2026 -

Group 1 Ford of Rivertown responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rivertown. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 21, 2026

Had a couple of recalls to get fixed and a claim that was under the initial 36000/3 year warranty for my maverick. Communication was great with the folks there all things considered and I got everything fixe More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
Jun 22, 2026 -

Group 1 Ford of Rivertown responded

Hi Sam, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 19, 2026

Very professional and knowledgeable of their different areas of service. Special thank to Mackenzie, she was very helpful throughout the entire process.. More

by miltonpreer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie
Jun 21, 2026 -

Group 1 Ford of Rivertown responded

Hi, we're happy you found our staff Mackenzie to be so supportive during your experience here at Group 1 Ford of Rivertown. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 17, 2026

This rating is about the service department at Group 1 Rivertown Ford, I have not worked with the sales department of G1RTF More

by ksplash1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom McCann
Jun 20, 2026 -

Group 1 Ford of Rivertown responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 17, 2026

My visit to this dealership has always been good until this last visit. My service advisors in the past never had a problem coming to the waiting area and keeping me informed as to what was being done to More

by John Wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
My last service advisor was named Adam. In the pass My advisors was named Zachary and George who I very pleased with, neither of these gentlemen are no longer with the dealership.
Jun 20, 2026 -

Group 1 Ford of Rivertown responded

Thank you for bringing this to our attention, John. We appreciate your continued business and are glad to hear your previous visits met expectations. I’m concerned to learn that your most recent experience did not reflect the level of communication and service we strive to provide. We take feedback like yours seriously, especially regarding communication and how our customers are treated. This is not the experience we want for any of our guests. I would like the opportunity to look into this further and address your concerns directly. L.T. Gulley General Manager - Group 1 Ford of Rivertown lgulley@group1auto.com

June 17, 2026

Rivertown ford has sold myself and all of my family cars and trucks over the years. The ease of transaction and the overall experience has always been above and beyond my expectations. There is no hassle. T More

by Ryan Massey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor Hart
Jun 20, 2026 -

Group 1 Ford of Rivertown responded

Hi Ryan, we're so happy we were able to help you out! If you have any further questions, please don't hesitate to reach out!

June 16, 2026

We were truly blessed with the help we received from Rivertown ford sales,management,and service.we are repeat customers and again they didn’t disappoint. Thanks again we love you and this is a great pl More

by robinsonjohn1344
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Hancock,finance mgr,April Corbett,Frankie elliston
Jun 16, 2026 -

Group 1 Ford of Rivertown responded

Hi, thank you for choosing Group 1 Ford of Rivertown for your vehicle needs! We're thrilled to have earned your loyalty as a repeat customer. Our team is dedicated to providing excellent service. We appreciate your kind words and look forward to serving you in the future!

June 16, 2026

Awesome customer service, no wait time. I would recommend getting your car serviced here . Best prices in town. Fast service, and you can make appointments anytime More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Jun 16, 2026 -

Group 1 Ford of Rivertown responded

Hi Tony, thank you for taking the time to leave such a positive review! We strive to provide top-notch customer service. We are glad to hear you would recommend us for car servicing. See you next time!

June 12, 2026

Received excellent customer service. The work was completed in a very timely manner. The service rep and the scheduler, Gracie did an amazing job. More

by peldridge66
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Adam and Gracie
Jun 13, 2026 -

Group 1 Ford of Rivertown responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rivertown. If you're ever in need of more help, please let us know!