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Group 1 Ford of Rivertown

Columbus, GA

Overview
Reviews
Vehicles
4.8
1,575 Reviews
Call Dealership (706) 653-7420
View Awards

1680 Whittlesey Rd

Columbus, GA

31904

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Showing 1,575 reviews

August 14, 2026

15 minutes standing at the service desk. Three associates continually came in past me, always head down. Not a good morning, hello, one moment or can I help you in sight. I had to say " More

by Byer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cerstin Smith
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Aug 17, 2026 -

Group 1 Ford of Rivertown responded

Thank you for your feedback. We sincerely apologize for the lack of acknowledgment and welcoming experience during your check-in. This falls short of the level of customer service we expect from our team. We appreciate you recognizing the team member who provided a positive checkout experience. We are addressing your feedback with our service team and would welcome the opportunity to discuss your visit directly and regain your confidence in us. L.T. Gulley General Manager - Group 1 Ford of Rivertown 706-653-7420 lgulley@group1auto.com

August 13, 2026

Dropped vehicle off for service. Communication was great. Service was completed in a timely manner. More

by ltljeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn
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Aug 15, 2026 -

Group 1 Ford of Rivertown responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Rivertown. We are always more than happy to assist you if anything else comes up. Take care!

August 11, 2026

Caitlyn was awesome she went above and beyond on service. I would highly recommend her being recognized for customer service. More

by beamen1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlyn Dock
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Aug 12, 2026 -

Group 1 Ford of Rivertown responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thanks for the recommendation, and have an amazing day!

August 10, 2026

Mrs. Lacey is an awesome customer service provider great with customers love her go get it attitude. Great to see. More

by Victorolan69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mrs. Lacey
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Aug 11, 2026 -

Group 1 Ford of Rivertown responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

August 04, 2026

Service Dept. Needs to get better. Tookmy truck in for a scheduled repair that should have raken 1 day but wound up taking 4. More

by oleja99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittney
Print
Aug 05, 2026 -

Group 1 Ford of Rivertown responded

Hello valued customer, we are so sorry the time of repair did not meet your expectations. We take these things very seriously and would appreciate if you would reach out to our service management team, so we could learn from this and provide a positive resolution. Looking forward to speaking to you and regaining your confidence. Thank you for being our valued customer. Donnie Tyler Service Director - Group 1 Ford of Rivertown dtyler@Group1Auto.com

August 04, 2026

Ryan is an outstanding service member. Make everything from start to finish as a caring family member More

by Lym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Print
Aug 05, 2026 -

Group 1 Ford of Rivertown responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 01, 2026

Every one was really nice and Helpful. The staff is all nice to me and I love that ! More

by Dashyla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittney
Print
Aug 06, 2026 -

Group 1 Ford of Rivertown responded

Hello Dashyla, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

July 31, 2026

Brian was amazing he greeted with a smile and he kept me updated during process. More

by lamarkushall584
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Print
Aug 02, 2026 -

Group 1 Ford of Rivertown responded

Hi, thank you for your kind review; we are happy to pass along your comments to Brian here at Group 1 Ford of Rivertown! Feel free to reach out to us if you need anything. Have a wonderful day.

July 31, 2026

Lacey Dawson provided excellent customer service definitely a 10/10 🙃 definitely appreciate her fasten 100 More

by Dontaewebb19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Dawson
Print
Aug 02, 2026 -

Group 1 Ford of Rivertown responded

Hi, thank you for your kind review; we are happy to pass along your comments to Lacey here at Group 1 Ford of Rivertown! Feel free to reach out to us if you need anything. Have a wonderful day.

July 30, 2026

Great to work with! They made the whole process easy. Would definitely go back in the future and recommend to others. Prices were competitive with other dealers. More

by Tabercc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel
Print
Aug 02, 2026 -

Group 1 Ford of Rivertown responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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