Group 1 Ford of Rivertown

It took 4 hours instead of the 3 hours I was told. Then I went to inquire about my car, the girl at the counter looked it up and said, "they're replacing the fuel injectors now" I Asked her, isn't tha Then I went to inquire about my car, the girl at the counter looked it up and said, "they're replacing the fuel injectors now" I Asked her, isn't that my car parked outside in the lot ? I knew it was. I don't know how long they had been done with. I'm guessing an hour More

My truck was finished earlier than expected. Thank you Rivertown Ford Service Department for your effort. Thank you Rivertown Ford Service Department for your effort. More

I had a great experience bringing my F-150 in for maintenance. Kaitlyn was especially helpful and kept me updated in person throughout the entire process. She broke down each step of the recommended maintenance. Kaitlyn was especially helpful and kept me updated in person throughout the entire process. She broke down each step of the recommended services, confirmed what I did and didn’t want done, and took the time to answer all of my questions in detail. I came in with quite a few specific questions about the maintenance and really appreciated that I never felt rushed or pressured. The online service portal was also very easy to use. I could clearly review the recommended services and approve or decline each item individually, which made the whole process straightforward. Pricing was reasonable as well. I’ve seen dealerships significantly overcharge for service, so I appreciated that the pricing here felt fair and that I didn’t feel like I was being pushed into unnecessary work. They were pretty busy during my visit, but the service still didn’t take nearly as long as I expected. The waiting area was comfortable too, and I was able to get some studying done while I waited. Overall, a great experience. Good communication, reasonable pricing, an easy service process, and excellent help from Kaitlyn. I’ll definitely feel comfortable bringing my truck back for future maintenance. More

Great work! I always appreciate the friendly customer service whenever I bring my vehicle in. I always appreciate the friendly customer service whenever I bring my vehicle in. More

I have been here several times, this was the third time this year. This visit customer service was lacking; ignored when walking in, lack luster interaction, drivers seat was laid back (why?), and steering this year. This visit customer service was lacking; ignored when walking in, lack luster interaction, drivers seat was laid back (why?), and steering wheel was returned disgustingly dirty. More

Greetings was great, shop was clean, explained everything that was going to happen and waiting area was clean. After the technician finished they explained what he did and found with my vehicle. Great cus that was going to happen and waiting area was clean. After the technician finished they explained what he did and found with my vehicle. Great customer service. More

Robbie was very helpful and kept me up-to-date with all vehicle repairs. Thankful for excellent customer service.! vehicle repairs. Thankful for excellent customer service.! More

A good place to shop if you are looking for good service for your vehicle service for your vehicle More

Easy to schedule service, staff friendly and helpful, efficient service and good communication. Have been satisfied every time. efficient service and good communication. Have been satisfied every time. More

Excellent and friendly service. Guided me through the long process of a warranty claim. Very helpful Guided me through the long process of a warranty claim. Very helpful More