Group 1 Ford of Rivertown

Lacey thanks again for all you do. My service went great like always. Thank you for the communication and quick response 🤗 My service went great like always. Thank you for the communication and quick response 🤗 More

Always great customer service. Brittany was the one that checked me in. Staff was helpful and friendly. Brittany was the one that checked me in. Staff was helpful and friendly. More

I am so impressed with the service at Group 1 Ford of Rivertown. They have a top-notch group of professionals. They are always pleasant and willing to assist you in your automotive needs. They make recom Rivertown. They have a top-notch group of professionals. They are always pleasant and willing to assist you in your automotive needs. They make recommendations on improved care for your vehicle, and never try to oversell something to a customer. Just plain honest and great service. More

Effective and efficient service by professionals. They go the extra mile for the customer and explanations of any additional service needs is a part of their standard procedures. Also, a comfortable They go the extra mile for the customer and explanations of any additional service needs is a part of their standard procedures. Also, a comfortable customer lounge with a coffee bar and water is provided free of charge for customers choosing to wait for their cars. I was pleased with the pricing for the additional services required. More

Lacey Dawson, Service Advisor, was great and responsive. Used the Text, XTime, Online And Email with Links that were real time from Technician. Great Customer service and followed up on Warranty. We reco Used the Text, XTime, Online And Email with Links that were real time from Technician. Great Customer service and followed up on Warranty. We recommend to Retain and Promote Lacey to management at Rivertown Ford ahead of peers! Even followed up! More

Great people and honest Wanda was excellent and did everything she said she would do and the price was right everything she said she would do and the price was right More

Exceptional service experience from scheduling to pick-up. Great communication and documentation on inspection and recommended services. Fair pricing, nice lounge and friendly knowledgeable staff. I pick-up. Great communication and documentation on inspection and recommended services. Fair pricing, nice lounge and friendly knowledgeable staff. I will continue to get all my services performed here. More

I rarely leave negative reviews, but my experience with Rivertown Ford has been extremely disappointing. I purchased a 2022 BMW 430i Gran Coupe remotely from this dealership while living in Orlando, FL. Rivertown Ford has been extremely disappointing. I purchased a 2022 BMW 430i Gran Coupe remotely from this dealership while living in Orlando, FL. Garrett, my salesperson, was outstanding throughout the sales process—professional, knowledgeable, and responsive. Unfortunately, my experience after the sale was very different. The vehicle arrived with a defective passenger seat despite receiving an inspection report stating everything was functioning properly. Following the dealership’s instructions, I took the vehicle to BMW for diagnosis. After BMW explained the repair and spoke directly with the dealership, I was told Rivertown Ford would cover the repair if the warranty did not. Weeks later, after the parts arrived, I was told the dealership would no longer honor that commitment. When I tried to discuss the situation with management, I felt my concerns were dismissed, and I was told to “do whatever you want” and that legal would handle the matter. I also experienced significant delays with my registration and temporary tag. The replacement temporary tag was mailed to the wrong address, leaving me unable to legally drive my vehicle and forcing me to incur additional transportation expenses. I have submitted a formal complaint to Group 1 Automotive with supporting documentation and am still seeking a fair resolution. I hope the company reviews this matter and improves how post-sale customer concerns are handled. More

My 76-year-old father recently purchased a truck from this dealership, and our experience has been extremely disappointing. Before purchasing the truck, we were told that the vehicle came with a **30- this dealership, and our experience has been extremely disappointing. Before purchasing the truck, we were told that the vehicle came with a **30-day/1,000-mile warranty**. We specifically relied on that representation when deciding to move forward with the purchase. The dealership also informed us that the truck needed a repair, which they said they would complete the following Monday. They provided my father with a loaner vehicle over the weekend and later told us the repair had been completed. Based on those assurances and the promised warranty, my father signed the paperwork. Unfortunately, just two days after taking the truck home, it began experiencing problems again. We immediately contacted the dealership, expecting the warranty they had promised to cover the issue. Instead, we were met with little to no assistance. I called multiple times on my father's behalf and left messages requesting a return call. My father even drove back to the dealership in person, but he felt completely dismissed. The only person throughout this experience who treated us with kindness and respect was Wanda, the salesperson. She was professional and courteous, and I appreciate how she treated my father. To determine what was wrong with the truck, we took it to Fort Nissan for a diagnostic inspection. They identified several issues, including two failed sensors that were necessary for the truck to operate safely. The estimated repair cost for those sensors alone was approximately $900. We provided the dealership's General Manager, LT Gulley, with a copy of the diagnostic report. His response was that he would not cover the repairs because, in his words, "I have done all I'm gonna do. We fixed the initial part and that's it." What was even more frustrating is that despite multiple phone calls and emails, Mr. Gulley never returned my calls or responded to my requests for a copy of the warranty terms or an explanation of what was actually covered. Since I was not present for the entire paperwork process, my elderly father trusted that the warranty information would be included in his purchase documents. We later discovered that what we believed we had been promised was not reflected in the paperwork we received. My biggest concern is how my elderly father was treated once the sale was complete. Customer service should not end the moment the paperwork is signed. We expected honesty, clear communication, and accountability, especially after relying on the dealership's verbal promises. If you are considering purchasing a vehicle from this dealership, I encourage you to carefully review every document before signing, request copies of any warranty in writing, and do not rely solely on verbal assurances. Based on our experience, I cannot recommend doing business here, and I hope other families—especially those with elderly loved ones—exercise extreme caution. Didn't want to provide a star rating but had to in order to comment. More

Excellent service and attention to detail. They made me feel like family. The service agent Lacey and Antonio exhibited vast knowledge of their profession which put me at ease. Lacey was very They made me feel like family. The service agent Lacey and Antonio exhibited vast knowledge of their profession which put me at ease. Lacey was very courteous and genuine. More