Group 1 Ford of Rivertown

Service Advisor Cerstin was very polite and thorough in explaining what services and recalls my vehicle needed. explaining what services and recalls my vehicle needed. More

Friendly talk the deal the way I wanted and didnt pressure me and help me out figured some thing about vehicle. Thanks Eric and Frank pressure me and help me out figured some thing about vehicle. Thanks Eric and Frank More

All good. Had The Works service on 2025 Bronco Sport. Service employee was very good. Had The Works service on 2025 Bronco Sport. Service employee was very good. More

Wow, what can I say but: talk about going the extra mile and committing to doing things right! My case is one that is far from the norm. Due to forces well outside of this Service Center's control, my veh and committing to doing things right! My case is one that is far from the norm. Due to forces well outside of this Service Center's control, my vehicle was with them for over three months. The purchase of my vehicle through Carvana came with an extended warranty and ultimately needed a transmission. Please keep in mind that this was not a Ford product; instead, a third party program that ended up being a giant headache. I made the decision, even knowing that my deductible would be larger, to initiate my warranty claim through the Group 1 Service Department instead of wherever the warranty company suggested because of prior positive dealings with this team. The efforts by the dealership on my behalf were lead by Brittney Lawson and backed up by a team of great folks. Despite constant coaxing by Brittney to the warranty servicer to accept Group 1's repair suggestions and expertise, they kept pushing back with what seems like corner cutting measures. They insisted upon sending a used, but said to be repaired, transmission from some other part supplier party. It turns out that the transmission sent was bad in some way. Group 1 required that they send another but it too had issues. If my count is right, and it was hard to follow all of the steps taken in total, this dealership had to pull transmissions 4 times! They could have thrown in the towel and said they no longer wanted to be a part of it, but they didn't. At one point there was pressure from the warranty company to release the truck back to me, thinking that putting more miles on it would make the problem go away. Group 1 could have done that also, hoping to wash their hands of this mess, but they didn't! See, the vehicle repairs were simply not complete in their eye. Nothing was up to their standard yet, a point that was made clear to me and the warranty servicer. So Brittney and the rest of the fine team there continued to fight for me. They were set on returning the vehicle to me with the same level of satisfaction had I been a regular cash paying guest to their Service Department. Ultimately, they were able to do so. Brittney set up communications with all of the right people and finally got authorization to do exactly what was requested in the first place; they brought in a Ford part and fixed the truck. A huge thanks to this team to make it happen! I'm not the type of guy who visits a dealership often. I'm capable of doing my own oil changes and most any repair. In all honesty, I've been skeptical of dealerships in the past. Maybe some of you reading this tale are in the same boat. But I can tell you for certain that I trust these guys, and that trust has been built through several instances over my past two trucks. They have gone the extra mile each and every time and it really seems like this is simply the norm; it's the way they do business. Go see Brittney over there, go see anyone, and get the job done right! Thank you all! More

Takes all day for an oil change. I recently left my truck there all day for a recall oil change and tire rotation. I only got the oil changed as they forgot to rotate the tires and I recently left my truck there all day for a recall oil change and tire rotation. I only got the oil changed as they forgot to rotate the tires and my recall wasn’t handled either. I have purchased 5 cars here but there won’t be a sixth. Worst and slowest service I have ever seen. More

Great service department. Why do you have a fifteen word minimum? This is utter nonsense. Why do you have a fifteen word minimum? This is utter nonsense. More

Very friendly staff who waited on me immediately. I was kept up to date while waiting in the comfortable waiting room with a cup of coffee. Great experience! I was kept up to date while waiting in the comfortable waiting room with a cup of coffee. Great experience! More

They were really friendly and helpful with the repairs I needed done to my vehicle. I will highly recommend them to anyone who needs work done to their vehicle. needed done to my vehicle. I will highly recommend them to anyone who needs work done to their vehicle. More

Had a couple of recalls to get fixed and a claim that was under the initial 36000/3 year warranty for my maverick. Communication was great with the folks there all things considered and I got everything fixe under the initial 36000/3 year warranty for my maverick. Communication was great with the folks there all things considered and I got everything fixed in a couple of days. More

Very professional and knowledgeable of their different areas of service. Special thank to Mackenzie, she was very helpful throughout the entire process.. areas of service. Special thank to Mackenzie, she was very helpful throughout the entire process.. More