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Group 1 Ford of Rivertown

Columbus, GA

4.8
1,540 Reviews

1680 Whittlesey Rd

Columbus, GA

31904

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Showing 1,540 reviews

April 23, 2026

Great service! Very nice team members. Knew exactly what my vehicle needed and great prices More

by philipgoldman57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Andujar
Apr 27, 2026 -

Group 1 Ford of Rivertown responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Apr 27, 2026 -

philipgoldman57 responded

Excellent service and superior service advisers!

April 23, 2026

Service was timely. Service advisor was great and kept me informed from beginning to completion. More

by Kmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Andujar
Apr 27, 2026 -

Group 1 Ford of Rivertown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rivertown. We are always more than happy to assist you if anything else comes up. Take care!

April 22, 2026

The people are friendly and they know the car you need and will try to find one that fit you. The communication was very clear and the financing process was very transparent. More

by Chih
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zac
Apr 26, 2026 -

Group 1 Ford of Rivertown responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 21, 2026

Very courteous and professional. Lacey is always knowledgeable and prioritizes customer and provides sound recommendations. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
Apr 24, 2026 -

Group 1 Ford of Rivertown responded

Hi John, thank you for your kind review; we are happy to pass along your comments to Lacey here at Group 1 Ford of Rivertown! Feel free to reach out to us if you need anything. Have a wonderful day.

April 17, 2026

From the time I pulled up, the assistant took care of everything!! Service was done in no time at all. Professional help all the way around. More

by poppafalcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie
Apr 19, 2026 -

Group 1 Ford of Rivertown responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 17, 2026

Really took care of f150 found the problem and fixed it. Kept me informed through the process. I am really pleased More

by givethanks5371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom excellent
Apr 19, 2026 -

Group 1 Ford of Rivertown responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 16, 2026

Service wasn't great . Service advisor was outstanding very knowledgeable and what she expected ee More

by michaeljfarley56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
Apr 23, 2026 -

Group 1 Ford of Rivertown responded

Thank you for your feedback. We’re glad to hear your service advisor provided knowledgeable and helpful support. We apologize that your overall service experience did not meet expectations, and your comments will be reviewed with our team. We hope to provide a more consistent and positive experience on your next visit.

April 16, 2026

It's always clean and well organized. They provide a very comfortable waiting environment equipped with amenities to make the wait not so tedius. More

by F150Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie Gooden
Apr 20, 2026 -

Group 1 Ford of Rivertown responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 15, 2026

The people checking the car in and then taking the payment need to explain what maintenance was done. They need to go over upfront exactly what will be done with your car, what is included in the pri More

by shadevalley3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t have any idea what his name is
Apr 24, 2026 -

Group 1 Ford of Rivertown responded

Hello, thank you for bringing this matter to our attention. We are constantly striving to improve our process to better communicate with our customers. Your comments are valued, and if you reach out to our service management team, we will happily go over any areas of confusion that we may have unintentionally not clarified. Thank you for being our valued customer, and we look forward to an opportunity to fully regain your confidence. Thank you again and we appreciate your business.   Thank you, Dusty Martin Group 1 Ford of Rivertown - Parts Manager jmartin1@group1auto.com 706-653-7421

April 15, 2026

Service department is always friendly and awesome. Tom McCain is the best!! Thanks for the help and the honesty, it means a lot. More

by anthony.ortega427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom McCain
Apr 17, 2026 -

Group 1 Ford of Rivertown responded

Hello, thank you for your kind review; we are happy to pass along your comments to Tom here at Group 1 Ford of Rivertown! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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