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Group 1 Ford of South Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.7
2,646 Reviews
Group 1 Ford of South Austin is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Dripping Springs and Buda. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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5000 IH-35 S

Austin, TX

78745

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Showing 2,646 reviews

March 31, 2026

If I could give a lower score I would. The level of disrespect, deceitfulness and condescending attitude from upper management is disgusting to say the least. Purchased a vehicle here and More

by kandice.wood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jackie
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Apr 04, 2026 -

Group 1 Ford of South Austin responded

We truly valve your business and appreciate you bringing your concerns to our attention. After reviewing your recent visit in detail, our technicians found that your flex plate needed to be replaced. This wasn't due to oversight from a previous repair rather a failed part that just occurred. We understand this outcome may be disappointing, and we apologize for any frustration it may have caused. At this time, because it is a flex plate and not part of the transmission assembly, we were unable to get this covered under warranty. We wish we could help more. Please feel free to contact us if you have any additional questions or would like to schedule a follow-up visit. Thank you for your understanding.  Sincerely, Andrew Sommerville Service Drive Manager - Group 1 Ford of South Austin asommerville@group1auto.com 512-916-2608

March 27, 2026

This dealership expressly states their desire to delight the customer right from the moment you enter. And you know what? They do More

by Bill Flood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raphael Lee
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Mar 30, 2026 -

Group 1 Ford of South Austin responded

Hi Bill, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.

March 27, 2026

Great experience. I went in for an oil change and tire rotation and was in and out quickly, it didn’t take long at all like other dealerships. Very satisfied, and my s More

by javiergarza506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynne Thurmond
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Mar 30, 2026 -

Group 1 Ford of South Austin responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 27, 2026

Technician wasn’t very helpful at all. I paid for a service that I didn’t need at all. More

by krcrawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2026 -

Group 1 Ford of South Austin responded

Thank you for your feedback. We strive to provide a positive and transparent sales experience, and I regret that we fell short. I’d appreciate the opportunity to learn more about your experience and how we can improve. Please feel free to reach out to me at 512-916-2608 so we can discuss this further. Thank you, Andrew Sommerville Service Drive Manager - Group 1 Ford of South Austin asommerville@group1auto.com 512-916-2608

March 26, 2026

Service was prompt and as advertised even though I didn't buy my truck there... More

by dkkm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicola Romano
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Mar 28, 2026 -

Group 1 Ford of South Austin responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 26, 2026

Everyone was very friendly & efficient! I was very pleased with the service!! The place was clean & orderly! More

by janicelsl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2026 -

Group 1 Ford of South Austin responded

Hello, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 26, 2026

Best Ford service in Central Texas, and the top reason I will likely buy my next Ford from here. More

by mdev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sommerville, Lafayette
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Mar 28, 2026 -

Group 1 Ford of South Austin responded

Hello, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

March 26, 2026

Quick and reliable service. They are always glad to see us and are always transparent about pricing. More

by Hccraig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2026 -

Group 1 Ford of South Austin responded

Hello, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 24, 2026

We found our perfect car. They had lots of inventory and the prices were good and the service was very quick and helpful would definitely recommend! More

by Thompson14
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Raphael Lee
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Mar 27, 2026 -

Group 1 Ford of South Austin responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 24, 2026

Fast service and a friendly, honest team. Communication was prompt, and the warranty process was handled well. It would be even better if loaner cars were available during repairs. Increasing More

by ericw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lafayette
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Mar 26, 2026 -

Group 1 Ford of South Austin responded

Hello Ericw, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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