Group 1 Ford of South Austin

John is so nice and Lafayette was very helpful. I was informed of a payment option which was very helpful too. I have only good things to say about Group 1 Ford of South Austin! Thanks guys. Da I was informed of a payment option which was very helpful too. I have only good things to say about Group 1 Ford of South Austin! Thanks guys. Daniela More

The service technician did a great job figuring out what our car needed and got it done. our car needed and got it done. More

It was so nice to have the complimentary valet in the morning and the afternoon. And Jackee my service drive contact was on top of it morning and the afternoon. And Jackee my service drive contact was on top of it More

John was great. Very helpful walking me though which service was required now and what could wait until next to time. Very helpful walking me though which service was required now and what could wait until next to time. More

I went in due to a sensor light that kept turning on, they replaced 3 different parts that were not related to the problem and now the issue is still there. Wouldn’t recommend for any issues unless you they replaced 3 different parts that were not related to the problem and now the issue is still there. Wouldn’t recommend for any issues unless you have no choice and under warranty. More

Amazing experience with group one Ford and Robert in the service department is a fantastic person to work with! service department is a fantastic person to work with! More

Everyone was professional and able to answer my questions. Lafayette was great and loved that my car was delivered to me questions. Lafayette was great and loved that my car was delivered to me More

Great personalized service. Chris took the time to get a feel for what I wanted in a truck, gave me several options that I narrowed down to 2 BEFORE I drove all the way up to Au Chris took the time to get a feel for what I wanted in a truck, gave me several options that I narrowed down to 2 BEFORE I drove all the way up to Austin. After we talked a bit after I arrived, he brought the truck that fit my needs and desires best. I bought it that night. Dillon the service manager made the purchase process smooth and easy. Both of them followed up with me after a few days which I found astounding. I've never had a dealership make sure I was happy with my purchase. They both showed that they care about their customer and their dealership. More

Not only did I have a great experience with my sales rep buying the vehicle but I’ve had an exceptional experience with their service team for years at this point. I do not make this review lightly. I’m com buying the vehicle but I’ve had an exceptional experience with their service team for years at this point. I do not make this review lightly. I’m coming over from a lawsuit with Jeep where my Jeep literally exploded on the highway and yes insurance was obviously in my favor but jeep lost a forever customer because of how they treated me. Ford won my business and has continued to retain it by having a fantastic customer experience. I mean, they just brought me my car after servicing it. Fantastic! More

I went to the store for service, and when I arrived there were six guys talking, but no one acknowledged me or offered help. Jackie stepped in, asked if anyone had assisted me, and took care of everything fr were six guys talking, but no one acknowledged me or offered help. Jackie stepped in, asked if anyone had assisted me, and took care of everything from start to finish. She provided excellent service and even gave me a great discount on my tire change and oil service. Truly appreciate her professionalism. Jackie is the best! More