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Group 1 Ford of South Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.7
2,646 Reviews
Group 1 Ford of South Austin is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Dripping Springs and Buda. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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5000 IH-35 S

Austin, TX

78745

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Showing 2,646 reviews

May 23, 2026

They are condescending when speaking to you, they try and add on services you don’t need. They made me want to never buy another ford again for the rest of my life More

by Anon
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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May 28, 2026 -

Group 1 Ford of South Austin responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at 512-916-2608 so we can work toward a resolution. Thank you,    Andrew Sommerville Service Drive Manager - Group 1 Ford of South Austin asommerville@group1auto.com

May 23, 2026

I was able to get my truck repaired and tires replaced in and out same day. Thanks again for the speedy performance. More

by rthornell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Zamona ^ Shawnie Mowatt
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May 24, 2026 -

Group 1 Ford of South Austin responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 22, 2026

My 2nd visit while I was here from California. Hunter excellent service writer! Thank you. The technician must be good too as my truck made it out of the service department. Thank you too. More

by S.pressman90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter, he’s a gold star service writer.
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May 23, 2026 -

Group 1 Ford of South Austin responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of South Austin. Please don't hesitate to reach out if there's anything additional we can do for you.

May 21, 2026

Quick, courteous, got oil change in 45 mins. Brought my car and on the road. More

by jowaynebr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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May 23, 2026 -

Group 1 Ford of South Austin responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of South Austin. If you have any further questions, please don't hesitate to reach out!

May 21, 2026

Every one has been so great to our family. Especially Jackie Wiora. I trust that young lady and her work ethics. She deserves a raise. BRAVO ZULU JACKIE More

by mgrimm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Wiora, Reed Shoemaker
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May 23, 2026 -

Group 1 Ford of South Austin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of South Austin. We are always more than happy to assist you if anything else comes up. Take care!

May 21, 2026

Called to set an appointment for service warranty work. Appointment was set. When I arrived for the appt., no record of it. Was told appointment only gets you in queue with others with no appointment. S More

by 1962ldcf
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erik.
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May 23, 2026 -

Group 1 Ford of South Austin responded

We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me. Andrew Sommerville Service Drive Manager - Group 1 Ford of South Austin asommerville@group1auto.com

May 21, 2026

Not an ideal repair as multiple parts arrived damaged, but communication was good and the repair was completed. More

by Skiaddikt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nico
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May 23, 2026 -

Group 1 Ford of South Austin responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

May 19, 2026

Excellent service team, transparent communication, fast repairs, friendly staff, and truly outstanding customer care throughout. More

by rivera.juan.w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2026 -

Group 1 Ford of South Austin responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

May 16, 2026

Excellent service good communication clear description of work to be done no upsell clean waiting room More

by Ed.keiner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie wiora
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May 22, 2026 -

Group 1 Ford of South Austin responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 14, 2026

The Ford Dealership gave excellent car service help. Got an oil change. Perfect customer service from Hunter. More

by martha hannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Report | Print
May 16, 2026 -

Group 1 Ford of South Austin responded

Hello, we're happy to hear you had such a positive experience with Hunter! Please don't hesitate to reach out if there's anything additional we can do for you.

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